801, Report:
#66040
Posted Date:
Aug 21 2003
U-Haul ripoff, renting unsafe equipment, lousy customer service, refusal to compensate customer losses Phoenix Arizona
In June 2003, my family and I rented a 26' U-Haul and auto-dolly to move from southern California to Tennessee. It turned into the trip from hell, in addition to costing us over $8,000.
I questioned the condition of the brakes before leaving the rental yard, and the attendent sa...
Entity
Categories: Auto & Truck Rental
802, Report:
#66024
Posted Date:
Aug 20 2003
U Haul- Stranded Motorist On The Side Of The Hwy-Middle Of NOWHERE Extremely RUDE, Took FIVE days to deal with a breakdown Arcadia Emergency Call Center California
This is one of those stories that are hard to believe. It is LONG but you will be SHOCKED if you read this.
My husband and I rented a U Haul truck and trailer to transport a vehicle from Southern CA to Northern California. During our trip the trailer blew out a tire. We call...
Entity
Categories: Auto & Truck Rental
803, Report:
#65760
Posted Date:
Aug 15 2003
U-Haul dealer charged corporate credit card with out permission signature Omaha Nebraska
My experience with this independent U-Haul dealer was simply beyond belief. I reserved a truck for an in-town rental. When my husband and I arrived to pick it up, the manager demanded my SSN to complete the transaction, which I refused. He indicated that he wouldn't rent the truck w...
Entity
Categories: Auto & Truck Rental
804, Report:
#16585
Posted Date:
Aug 14 2003
Ryder Truck Rental ripoff the business that doesn't give a dam Oceanside New York
I was moving from NY to Maryland and had reserved a Ryder Truck. I was to pick it up on Saturday and return it on Monday. On Friday they called and told me the truck wasn't there yet but that it shoud be there by 10AM Saturday morning and that they would call me.
I called at ...
Entity
Categories: Truck Rentals
805, Report:
#1034202
Posted Date:
Aug 08 2003
UHaul Failed to honor reservation, failed to refund deposit, horrible customer service Minneapolis Minnesota
I would advise anyone needing to move in a timely manner away from using UHaul and their worthless reservation system. Less than 20 hours before I needed to move (my family was coming to town to help, but could only come that day) I was told that I should make alternate plans becau...
Entity
Categories: Truck Rentals
806, Report:
#65232
Posted Date:
Aug 07 2003
U-Haul scheduled me for the wrong date, rented the truck to someone claiming to be me, then charged me. identity theft, ripoff. Horsham Pennsylvania
Over a month ago I placed a reservation by phone with my local U-Haul. I told them I wanted a truck for August 2nd and I gave them my name, address and credit card number to hold the reservation. They then gave me a confirmation number, which I wrote down.
On August 2nd I arr...
Entity
Categories: Truck Rentals
807, Report:
#36206
Posted Date:
Aug 03 2003
UHaul did not honor my confirmed reservation for a rental truck or provide alternatives Phoenix Arizona
Without prejudice, it appears that Uhaul is misrepresenting its ability to deliver on confirmed reservations. Uhaul should stop issuing confirmations until it has some ability to deliver on fulfilling those reservations.
On November 18th, 2002, Uhaul provided me with the enclose...
Entity
Categories: Truck Rentals
808, Report:
#56262
Posted Date:
Aug 02 2003
U-Haul Center ripoff fires most honest loyal hardworking employee Crystal Lake Illinois
I considered myself to be very loyal to U-Haul. Whenever someone asked me how I could possibly work for one of the most hated companies in America I would tell them because it's a great company.
I did everything there. Storage, hithces, sales, truck rentals, truck maintenance, e...
Entity
Categories: Corrupt Companies
809, Report:
#64969
Posted Date:
Jul 30 2003
U-Haul former general manager/area field manager who knows the truth and warns the public about this ripoff. Port Moody British Columbia
As a former employee who worked for this company fondly called U-hell I can tell you that every employee I ever worked with started out with the best of intentions only wanting to serve the customer. This also includes the dealer network.
I have personally had to dismiss staff wh...
Entity
Categories: Moving Companies
810, Report:
#63512
Posted Date:
Jul 13 2003
Enterprise Rent A Car And Lawson Westerman billion dollar corporation that destroy's lives Rip off St Louis, Missouri Lake Worth Florida
In Feb 1999 I was in my truck in a gas station parking lot and the next thing I know I'm waking up in the hospital. I got hit by a U-Haul Trailer that had a 1985 Mustang on it, that came disconnected from Enterprise Rent a Car vehicle, that supposedly an Enterprise employee was d...
Entity
Categories: Auto & Truck Rental
811, Report:
#63352
Posted Date:
Jul 11 2003
U-Haul Inefficient, worthless reservation, deceptive company Kingsville Texas
U-Haul truck rental reservations are absolutlely worthless. When we tried to rent a 26' truck in Kingsville with a reservation 10 days in advance we were promised a truck but not the location. No problem we thought. We ended up calling every location in south Texas because the tr...
Entity
Categories: Auto & Truck Rental
812, Report:
#62451
Posted Date:
Jul 01 2003
U-Haul ripoff ripoff business from hell Multiple Michigan
I called two weeks in advance to reserve a truck at a location 3 miles from my home. The night before my move I get a call telling me they haven't found a truck for me yet, but will call me back by 9:00 the next morning to tell me where to pick one up. 9:00 comes and goes, and stil...
Entity
Categories: Moving Companies
813, Report:
#62290
Posted Date:
Jun 30 2003
UHaul Dishonesty Arvada Colorado
My daughter and three grandchildren are moving to Grand Junction, Colorado from Westminster, Colorado. They reserved a 26 foot U-Haul truck early in June for pick up on Saturday morning June 28th. They arranged for several friends to help load on that Saturday morning.
Upon a...
Entity
Categories: Trucking Companies
814, Report:
#60891
Posted Date:
Jun 17 2003
U-Haul Ripoff Inconvenience and disrespect for a consumer's time Never use U-haul again if you want things done efficiently. New Orleans Louisiana
I reserved a truck on the internet and when it came time to confirm, no one contaced me. I called the 1-800 number several times only to be told the office is closed at 8pm, meanwhile I had been calling since 7:15pm and no one answered.
Bright and early the next day I called to g...
Entity
Categories: Moving Companies
815, Report:
#60659
Posted Date:
Jun 14 2003
U-Haul, The Paint Store (Van Nuys Blvd. And Saticoy, Van Nuys, CA), the Security Guard, Tow Co. ripoff con artist fake ripoff deceptive company the business that doesnt give a dam ripped off and scammed ripoff liars victimized us ripoff deception Van Nuys California
We were told when bringing the truck back simply to park it in the street and throw the keys in the yellow drop box, you can't miss it. That was the extent of our instructions on how to return the truck after hours (after 7pm).
Upon arrival around 8:30pm on Tuesday June 10, 2...
Entity
Categories: Rental Stores
816, Report:
#59817
Posted Date:
Jun 06 2003
U-Haul, Dave Shaw & Bruce Gates ripoff slime-ball Monroe Michigan
On 5-14-03 I went to U-Haul in Monroe, Mi. to resurve a truck going one way.
The manager of the store took care of us. I made it very clear to him when I wanted the truck.
He said he would call us the day before we picked up the truck to let us know that it was in.
No ca...
Entity
Categories: Trucking Companies
817, Report:
#57363
Posted Date:
May 18 2003
U-Haul International ripoff Phoenix Nationwide
U-Haul International HOW U-Haul really works, every step of the so called reservation process BEFORE YOU CALL READ THIS! Phoenix Nationwide .....
On the tenth floor, south tower in Phoenix, Arizona, agents continue to tell scripted lies 24 hours a day. Working for U-Haul before o...
Entity
Categories: Moving Companies
818, Report:
#56160
Posted Date:
May 08 2003
UHAUL RYAN GAPTRELL ripoff OVER MILES CHARGING cheated employees and screwed the customers even more RICHMOND Virginia
On wensday 04 30 2003 I Jose rent a truck front uhaul at 6103 midlothian turnpike richmond va locationat 10:16 am to move articles from goodwill to my estorage I drive only 12 miles and they charge me for 149 miles them they drop to 74 saying that another costumer rent the same truc...
Entity
Categories: Truck Rentals
819, Report:
#55408
Posted Date:
May 02 2003
Republic Western Insurance an AMERCO Company Owned By U-Haul, They don't pay thier bills for workers' comp, my Military Insurance is stuck paying the bills that Republic Western Insurance should have paid fraudulent ripoff business Phoenix Arizona
I retired from the USAF, and served my country to get the little bit of benefits I have. Now this place is not paying its bills for my medical workers comp claim and this makes the Doctors and Hospitals go and charge the cost to my benefits; Republic Western Insurance Co. should be...
Entity
Categories: Insurance Companies
820, Report:
#55177
Posted Date:
May 01 2003
Nation Van Lines Held our belongings hostage - scammed us out of thousands! dirty SOB's Plantation Florida
We hired Nation Van Lines to move us from MN to MT, they had given us a quote of $2,800 via email to move our 4 bdrm house, that incl the packing, loading, transporting, 1 mo free storage and unloading. Well, they packed us up and refused to tell us where they put our stuff (it was ...
Entity
Categories: Moving Companies
821, Report:
#55138
Posted Date:
Apr 30 2003
U-Haul Overcharged for rental by dishonestly tacking on parking fine, truck in very poor running condition consumer fraud ripoff Germantown Maryland
U-Haul dishonestly tacked on $25.00 for parking fine and they were unable to explain why exactly they had done so. This was their fine and not a fine imposed by surrounding businesses as they were contacted and asked about the matter. The truck was returned behind the u-haul and i...
Entity
Categories: Auto & Truck Rental
822, Report:
#54789
Posted Date:
Apr 28 2003
Freeport Rental Did not explain use of Flasher button, which caused us not to have Brake lights or Signal lights Also quoted .79 a mile, billed .89 the business that doesnt give a dam Freeport Illinois
I called several weeks prior to my move, Agt at Freeport Rental stated if I were to pick up truck and return he would charge .79 per mile. I went back a week prior to needing U=haul and he then had .89 per mile. Since I needed I just left as his. When we picked up truck, he then a...
Entity
Categories: Auto & Truck Rental
823, Report:
#17798
Posted Date:
Apr 23 2003
U-Haul Moving Company/U-Haul Rental Company Worse Moving Experience with Uhaul!! RIP OFF! Center Moriches, New York
In April 2000 my boyfriend and I moved from New York to Wyoming. We rented a 10 ft MiniMover from the location listed above.We thought...'Uhaul has been around for years,they should be fine.' We were wrong! When we picked up the Uhaul we were assured it was checked out and approved ...
Entity
Categories: Moving & Storage
824, Report:
#44260
Posted Date:
Apr 09 2003
U-HAUL AKA U-HELL OR U-HAVE NO HEART ripoff business from hell BROOKLYN Internet
I can truly say that Saturday, Feb 1, 2003 was the worst day of my life. I have never dealt with a company and was put thru such a run around. First of all I must say that U-Hell needs to throw their reservation service out the window. My daughter was moving into her very 1st apar...
Entity
Categories: Auto Rentals
825, Report:
#14101
Posted Date:
Mar 19 2003
UHaul RIP OFF
I rented a u-haul truck in November, when I went to pickup the truck it would not start and so finally they got another one to start .
I was at teh u-haul dealer for ocer two hours waiting. Then the next morning I could not get it started so we wasted another coupl of hours, b...
Entity
Categories: Moving Companies