Larry
Tucson,#2Consumer Suggestion
Wed, August 13, 2003
You did not say exactly when this occurred, other than it was a Saturday. Guess what -- this is the day everyone wants a truck. If you want to be disappointed, plan to pick up a truck on Saturday morning. If you want to add to your disappointment, try to get a truck on the last Saturday of the month. If you really want to be monumentally disappointed, try to get a truck on the last Saturday of the month on a long weekend, such as Thanksgiving. And if you are a true masochist, plan to pick a rental truck on the last Saturday in May, which is not only the beginning of Memorial Day weekend but also the date that every jerk in the U.S. will be moving across the country now that the school year has ended.
John
San Angelo,#3UPDATE Employee
Tue, January 28, 2003
This customer was clearly upset and had every right to be. It might have helped if the customer had gone to the dealership a few days ahead of time and spoken with the employees to ensure there were no problems with the equipment availability. While the employees may not have been able to predict the future, they do have an indication of whether or not the equipment is going to be available a few days ahead of time. Understand also that the personnel who work in those locations rarely have much control over equipment availability. While I don't know what caused this specific equipment shortage, suffice to say that many times the shortages are caused by other customers not returning equipment when they are supposed to do so. Another problem occurs during peak moving season (Labor Day, Memorial Day, 4th of July, etc..)There simply is not enough equipment to accomodate evey person who wishes to move. This customer could have chosen to move at a different time of the month. Mid-month weeks are usually the best times to move, since avaiability and pricing do favor the consumer at these times. As far as the company not offering any monetary compensation for (not) having the equipment at the time promised - this customer isn't going to find any truck rental company who could afford to have a policy of that nature. With a little forethought, proper planning, and personal contact with the truck rental loaction employees, this problem might have been avoided altogether.
John
San Angelo,#4UPDATE Employee
Tue, January 28, 2003
This customer was clearly upset and had every right to be. It might have helped if the customer had gone to the dealership a few days ahead of time and spoken with the employees to ensure there were no problems with the equipment availability. While the employees may not have been able to predict the future, they do have an indication of whether or not the equipment is going to be available a few days ahead of time. Understand also that the personnel who work in those locations rarely have much control over equipment availability. While I don't know what caused this specific equipment shortage, suffice to say that many times the shortages are caused by other customers not returning equipment when they are supposed to do so. Another problem occurs during peak moving season (Labor Day, Memorial Day, 4th of July, etc..)There simply is not enough equipment to accomodate evey person who wishes to move. This customer could have chosen to move at a different time of the month. Mid-month weeks are usually the best times to move, since avaiability and pricing do favor the consumer at these times. As far as the company not offering any monetary compensation for (not) having the equipment at the time promised - this customer isn't going to find any truck rental company who could afford to have a policy of that nature. With a little forethought, proper planning, and personal contact with the truck rental loaction employees, this problem might have been avoided altogether.
John
San Angelo,#5UPDATE Employee
Tue, January 28, 2003
This customer was clearly upset and had every right to be. It might have helped if the customer had gone to the dealership a few days ahead of time and spoken with the employees to ensure there were no problems with the equipment availability. While the employees may not have been able to predict the future, they do have an indication of whether or not the equipment is going to be available a few days ahead of time. Understand also that the personnel who work in those locations rarely have much control over equipment availability. While I don't know what caused this specific equipment shortage, suffice to say that many times the shortages are caused by other customers not returning equipment when they are supposed to do so. Another problem occurs during peak moving season (Labor Day, Memorial Day, 4th of July, etc..)There simply is not enough equipment to accomodate evey person who wishes to move. This customer could have chosen to move at a different time of the month. Mid-month weeks are usually the best times to move, since avaiability and pricing do favor the consumer at these times. As far as the company not offering any monetary compensation for (not) having the equipment at the time promised - this customer isn't going to find any truck rental company who could afford to have a policy of that nature. With a little forethought, proper planning, and personal contact with the truck rental loaction employees, this problem might have been avoided altogether.