- Report: #56262
Complaint Review: U-Haul - Crystal Lake Illinois
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U-Haul
4504 West Northwest Highway Crystal Lake, 60014 Illinois, U.S.A.
Phone:
815-477-1673
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U-Haul Center ripoff fires most honest loyal hardworking employee Crystal Lake Illinois
I considered myself to be very loyal to U-Haul. Whenever someone asked me how I could possibly work for one of the most hated companies in America I would tell them because it's a great company.
I did everything there. Storage, hithces, sales, truck rentals, truck maintenance, everything.
I even covered my bosses a*s when he just didn't feel like coming to work that day. Just so that he wouldn't lose his job. I worked whenever I was asked to.
While I worked there two employees were caught stealing gas from u-haul trucks that were for sale. Those things hardly start at all. imagine with next to no gas. They weren't fired for it.
More than one of those employees had DUI's, one of which wasn't even 21. I worked on the Fourth of July in 2002 and cracked my head wide open fixing an auto trailer for a customer, I even finished working on the trailer before worrying about myself, hell I cleaned the blood off the thing for him.
It's true that alot of u-haul employees dont care, but there are some of us who did. We're just hard to find because we're the first to get fired for b.s. reasons. I even finished out the day with a gash across my forehead.
Eventually I started to notice something wrong with the cash in the drawers and deposits. I tried to tell my manager that money was being stolen and who did it but he ignored it.
Not to long after I was fired I found out that the two thieves had been caught and had stolen around 15 grand. And to think that could have been stopped sooner.
Why was I fired? The only one there who was married. The only one there with a kid, not to mention one on the way. The only one there who hardly missed a day and never came into work drunk or stoned.
Because at the time a new U-Haul policy was in effect. A policy that stated anyone who failed 3 monitor calls would be fired.
A monitor call consists of a u-haul employee at the corporate center who has no clue what its like to be the only one working behind the counter able to answer the phone and deal with customers because the manager didn't want to work that day, trying to screw you anyway they can.
If you don't get a credit number from the customer you didnt do your job. I was speaking to a lady who wanted a hitch on her vehicle. After going over all the options and prices for her vehicle, I asked her if she would like to set up an appointment to have the hitch installed. After which I would have asked for a credit card # to reserve the time.
She said " Well I think I should go over the information you gave me with my husband first and I'll call you back."
I told her that wouldnt be a problem and then I heard those words every u-haul employee hates. My name is ...... and you just failed a monitor call.
Guess what that was my third. The part that really tics me off is that u-haul offers no training course on how to deal with customers. Just make the sale, or reservation even if you know there's no way they'll get their truck on the day they want. Even if you know they'll end waiting for days. Just Make The Reservation.
When she told me I had failed a monitor call I snapped. I asked her how the hell I was supposed to go home and tell my pregnant wife due in a month that i lost my job. I asked how it feels to screw a dedicated employee about to be the father of a second son out of his job. I hope she reads this, I hope that everyone in u-haul company 739 reads this especially the MCP of 739.
I never did talk to Joe Schoen about MCP's who drive company vehicles(Yukons) with one hell of a blood alchohol level.
I have been out of work since and cant find work anywhere. All because I was stressed from being stuck there with only help from some one who was of no help.
Screw U-Haul
August
Marengo, Illinois
U.S.A.
Click here to read other Rip Off Reports on U-Haul
I did everything there. Storage, hithces, sales, truck rentals, truck maintenance, everything.
I even covered my bosses a*s when he just didn't feel like coming to work that day. Just so that he wouldn't lose his job. I worked whenever I was asked to.
While I worked there two employees were caught stealing gas from u-haul trucks that were for sale. Those things hardly start at all. imagine with next to no gas. They weren't fired for it.
More than one of those employees had DUI's, one of which wasn't even 21. I worked on the Fourth of July in 2002 and cracked my head wide open fixing an auto trailer for a customer, I even finished working on the trailer before worrying about myself, hell I cleaned the blood off the thing for him.
It's true that alot of u-haul employees dont care, but there are some of us who did. We're just hard to find because we're the first to get fired for b.s. reasons. I even finished out the day with a gash across my forehead.
Eventually I started to notice something wrong with the cash in the drawers and deposits. I tried to tell my manager that money was being stolen and who did it but he ignored it.
Not to long after I was fired I found out that the two thieves had been caught and had stolen around 15 grand. And to think that could have been stopped sooner.
Why was I fired? The only one there who was married. The only one there with a kid, not to mention one on the way. The only one there who hardly missed a day and never came into work drunk or stoned.
Because at the time a new U-Haul policy was in effect. A policy that stated anyone who failed 3 monitor calls would be fired.
A monitor call consists of a u-haul employee at the corporate center who has no clue what its like to be the only one working behind the counter able to answer the phone and deal with customers because the manager didn't want to work that day, trying to screw you anyway they can.
If you don't get a credit number from the customer you didnt do your job. I was speaking to a lady who wanted a hitch on her vehicle. After going over all the options and prices for her vehicle, I asked her if she would like to set up an appointment to have the hitch installed. After which I would have asked for a credit card # to reserve the time.
She said " Well I think I should go over the information you gave me with my husband first and I'll call you back."
I told her that wouldnt be a problem and then I heard those words every u-haul employee hates. My name is ...... and you just failed a monitor call.
Guess what that was my third. The part that really tics me off is that u-haul offers no training course on how to deal with customers. Just make the sale, or reservation even if you know there's no way they'll get their truck on the day they want. Even if you know they'll end waiting for days. Just Make The Reservation.
When she told me I had failed a monitor call I snapped. I asked her how the hell I was supposed to go home and tell my pregnant wife due in a month that i lost my job. I asked how it feels to screw a dedicated employee about to be the father of a second son out of his job. I hope she reads this, I hope that everyone in u-haul company 739 reads this especially the MCP of 739.
I never did talk to Joe Schoen about MCP's who drive company vehicles(Yukons) with one hell of a blood alchohol level.
I have been out of work since and cant find work anywhere. All because I was stressed from being stuck there with only help from some one who was of no help.
Screw U-Haul
August
Marengo, Illinois
U.S.A.
Click here to read other Rip Off Reports on U-Haul
2 Updates & Rebuttals
wilkinsonb
las vegas,Nevada,
Get your facts right "GM"
#2UPDATE EX-employee responds
Tue, February 11, 2014
She's write, I was wrong fully terminated too, and I did try getting ahold of someone about the matter, and you know what they told me... get an attorney then. I know several employees who were fired under your lying, theiveing gms. They send their employees to do all the dirty work, then when the big boss finds out they lie trying to cover their own back. Snakes is what uhaul is, not to mention the rip off prices you charge customers. I have filed with the bbb and other companies in regards to this. You should do the same don't let these dirt bags manipulate you into feeling like it was your fault. Employees are just toys to these people your new and great for awhile then they need something new. Screw uhaul and every back stabbing gm for that company. Uhaul pays crap any way. You work on trucks and do all the dirty work while they sit on their butts doing nothing, yet they get 50 hours and great pay, but here we are cutting up our hands, heavy lifting, rude customers, dealing with everysingle thing and were the ones who get paid garbage and get fired for no reason FYI "MR.GM" Uhaul would be nothing without employees, maybe you should treat them better before a whole group of us comes down on Uhaul like this. How dare you to call her a liar which you basically did, and use your gm card to think your better then her so you know best cause you dont. See what I mean to anyone reading this, Uhaul especially gm's will try and cover their own a*s. It had nothing against him in perticular and still had to call her out and tell her shes wrong. AS She said SCREW UHAUL!
Wayne
Virginia Beach,,Virginia,
U.S.A.
I don't doubt at all that what you wrote is probably true ..Take the correct steps...
#3UPDATE EX-employee responds
Fri, August 01, 2003
I'm a former GM with U-Haul, and I take some exception with what you wrote. I don't doubt at all that what you wrote is probably true (yeah, I've seen the same sort of bad behavior out of senior company people), but I feel you didn't address the issue with the right people. No doubt you got screwed, assuming what you wrote is correct. The ADVP should have been alerted, if the MCP was not responding. Your issues here were extremely important! Failing that, you should have notified personnel in Phoenix; there is a way to do that on-line, or, you could have reached them thru the company's main switchboard. I worked for this company for six years, and I was a very successful GM. My employees were hard-working, clean-cut people, because that's the way I am. My stores were clean, my equipment virtually always well-maintained and clean. I ran a tough operation, but we had fun, and I'm sorry your experience was so bad. That's a direct reflection on the kind of management that you had at your facility. My 'average' work week at my stores was 70-80 hours; far too much I admit. But, I never stopped, was always busy, and was always on top of things! My perspective is that, although the company is huge it still has growing pains! Did you submit an exit interview to personnel? If not, you should have. By the way, I left U-Haul because I was 'head-hunted'by another company, not because of any bad experience. The company didn't want to see me go, because I took a wealth of experience with me (e.g.,I won Top Performance awards in customer service, had a LOT of consistent, loyal customers, and routinely handled customer complaints for all the OTHER gm's!) It has it's problems, sure, but I still think it's a dynamic, fun, energetic company to work for!
