2, Report:
#1520247
Posted Date:
Aug 04 2022
Hotels.com Expedia.com Horrible, Potentially Costly Hotels.com experience and Wretched Customer Service
Hi - I wanted to share my story because I’m absolutely gobsmacked. Hotels.com has the most horrible reviews across every social platform available, from Facebook to the Better Business Bureau to Tripadvisor. I wanted to share my story in case it resonates or can help with a comp...
Entity
Hotels,
Categories: Travel booking site
3, Report:
#1518761
Posted Date:
May 31 2022
Boutique Hostel Walter needs to be fired Los Angeles California
Walter, the house manager, first of all, didn't give me my change from a $100.00 bill, for a one night stay that cost $28.00
Secondly, I paid up front for 14 days, in cash. On my second day, I became I'll and had to go to the hospital. I asked Hotels.com for a refund, they said Walt...
Entity
Boutique Hostel, Los Angeles, California,
Categories: Scam artist
5, Report:
#1513506
Posted Date:
Nov 10 2021
Best Western Hotels Booked a room at a B&W Carmel By the Sea through Hotels.com. Had a family emergency and had to cut short our vacation which had another two days to go. We two days to go when we cancelled the booking through Hotels.com and also sent a note to the hotel. Phoenix Arizone
We figured 2 days was more than enough of a time period to cancel for a full refund. Well, after a few days of our return I got the credit card bill. Called up Hotels.com who told us they normally do not have any say in the rules. I called up the owner of the B&W at Carmel By The ...
Entity
Best Western Hotels, Phoenix, Arizone,
Categories: Hotels
6, Report:
#1512267
Posted Date:
Sep 27 2021
Expedia We booked and paid for two rooms at Hampton Inn through hotels.com and at check in this past saturday our booking was not acknowledged, our money has not been refunded and they haven't explained or apologized. No refund, no alternative.
We booked and paid for two rooms at Hampton Inn through hotels.com. At check in this past saturday our booking was not acknowledged, our money has not been refunded and they haven't explained or apologized.
The hotel said hotels.com cancelled the reservation,
Hotels.com says the...
Entity
Expedia,
Categories: Hotel, Reservations
7, Report:
#1506624
Posted Date:
Apr 02 2021
hotels.com Will Not Refund Me Woodland Hills California
I rented a room through hotels.com for the hilton.
I paid for 03/27/21 - 03/28/21
Hotels.com would not cancel the dates of
03/28/21 - 03/29/ 21
Hotels.com is a scam site. Hotels.com does not answer the phone after a long 2hr wait time. Hotels does not answer emails at all
Hotels.com...
Entity
hotels.com, Woodland Hills, California,
Categories: Hotel, Hotel REservations
8, Report:
#1504484
Posted Date:
Jan 30 2021
Hotels.com hoteles.com Hotels.com Books Hotels That Are Not Open--and Will Not Refund
Hotels.com listed the Hotel Akapana in Tiwanaku, Bolivia. We booked a room for $50.
We arrived two days later in Tiwanaku. The place was shuttered. Locked. Seemingly abandoned. We knocked repeatedly. Finally, a dissheveled man covered in paint splatters came down. He kept aski...
Entity
Hotels.com,
Categories: Hotel REservations
9, Report:
#1502366
Posted Date:
Nov 29 2020
Get A Room Get a Room Reservations; getaroom.com; hotelvalues.com misrepresented they were Expedia and hijacked our hotel reservation
We made a reservation for Thanksgiving holiday travel, we searched for Expedia and thought we were on Expedia.com, but this site hotelvaules.com populated and we made the reservation without knowing. When we arrived ot the Hotel we a problem with the room and they asked us to cont...
Entity
Get A Room,
Categories: Air and hotel, Hotel REservations, Hotels
10, Report:
#1501338
Posted Date:
Oct 27 2020
Navarre Beach Camping Resort Navarre beach camping THEY USED PHOTO MANIPULATION ,GOT THE MONEY,NO REFUND POLICY,ASKED US TO LEAVE THE CABIN Navarre Florida
Me and my husband had 2 night booking for this place.When we arrived there we were told to rent sheets for our beds.We paid 457$ for 2 nights,plus 20$ for sheets,plus 25 cleaning fee.total 502$
We used Hotels.com for our booking.The pictures of the Navarre camping resort were bea...
Entity
Navarre Beach Camping Resort, Navarre, Florida,
Categories: Internet business, Internet Fraud, Internet sales, Return price policy, Campgrounds, Internet scam
11, Report:
#1499254
Posted Date:
Aug 28 2020
Oceana Boutique Hotel Double charged San Clemente CA
Here is what happened:
I booked through hotels.com for 8/29 – 8/31 under Shelly Johnson and received an email saying that the card was declined and that we couldn’t be accomodated. This was under Shelly Johnson in card ending in 7966. The email indicated that b/c the card ...
Entity
Oceana Boutique Hotel, San Clemente, CA,
Categories: Hotels
12, Report:
#1498368
Posted Date:
Aug 03 2020
Marriott Marriott Towne place Suites Marriott steals your money and does not refund it Golden CO
This is for the Marriott Towne Place Suites in Lakewood CO.
I stayed at this hotel two weeks ago and they double charged me (I had paid on hotels.com). Ok, so no big deal, I called and spoke to someone at the front desk who told me they would refund the charge as well as my pet fee ...
Entity
Marriott, Golden, CO,
Categories: Hotels
13, Report:
#1491473
Posted Date:
Feb 09 2020
Hotel Nikko San Francisco Hotel Nikko Hotel Nikko charges a daily amenity fee that is mandatory for all guests (cannot be refused), but is not included in the total charges specified in my pre-stay confirmation email. San Francisco California
I booked a 5-day stay at Hotel Nikko for January 2020 through hotels.com. I got a confirmation email that stated in large letters at the very top: Dear Susan, your booking is confirmed. The hotel will charge you $1,589.81. However, when I checked out of the hotel after my stay...
Entity
Hotel Nikko San Francisco, San Francisco, California,
Categories: Billing, Wrongful Billing, Unauthorised billing, Billiing issues
14, Report:
#1487378
Posted Date:
Nov 07 2019
Travillio Rick Knight, Mark Knight, Steven Knight, Troy Patterson, Zaher Fakih, Kenny McNeil, Jorna Knight, Travillio is a Scam! Las Vegas NV
I was approached by Travillio to join MLM program. They charge you a one time fee and then it's a monthly fee after that. To make a long story short, there is no real difference in hotel prices. After you pay your initial fee and all of your monthly fees, it all averages out if you ...
Entity
Travillio, Las Vegas, NV,
Categories: Discount travel programs
15, Report:
#1487280
Posted Date:
Nov 05 2019
COMFORT INN & SUITES CHOICE HOTELS, RAINMAKERHOSPITALITY.COM total refund LEXINGTON KY.
Lexington Kentucky is the home of the Keeneland race track. They race thoroughbreds and have two racing meets. One in the spring and one in the fall. Hotel prices double and triple the closer you get to the racing meets. The week before the meets open, you have to be very lucky to f...
Entity
COMFORT INN & SUITES, LEXINGTON, KY.,
Categories: Hotels
17, Report:
#1485475
Posted Date:
Sep 25 2019
Wyndham Resorts Timeshare We purchased a timeshare based on lies. San Antonio TX
On the night of August 5, 2019, my wife and 2 sons were on the first night of a 3-day stay in San Antonio. As we were about to purchase tickets for the River Walk boat tour, we were approached by a young man asking if we were there on vacation and if we were planning on visiting S...
Entity
Wyndham Resorts, San Antonio, TX,
Categories: Timeshare scams, Timeshare, Timeshare ripoffs, Timeshare Sales
18, Report:
#1484995
Posted Date:
Sep 14 2019
Amazon.com Amazon.com's Fraud Psycologically Scard My Daughter For Life! Seattle WA
My 18-year-old daughter was visiting Rochester, New York for a job interview. Someone stole her wallet, so she called me because she had no money. She ask me to send her some money or she would lose her room at the hotel. I went to Amazon.com and purchased her a Hotels.com gift card...
Entity
Amazon.com, Seattle, WA,
Categories: scammed for gift cards, closed account, Gift Card Fraud, Gift Card Buyer
19, Report:
#1484360
Posted Date:
Sep 01 2019
Riverside Inn & suites The TV remote did not work, the Refridgerator made noise, but the worst was them knocking on my door in the morning to give me towels CA Riverside
When I booked this Cheap room, so I guess that saying is right. You get what you pay for. Well, when I booked this cheap room which was the last on according to Hotels.com I grabbed it, the room. Boy, what a big mistake I made when I got there. To start the remote did not wo...
Entity
Riverside Inn & suites, CA, Riverside,
Categories: Lodging
20, Report:
#1483010
Posted Date:
Aug 05 2019
DIA Layover Deceptive Hotel Bookings Denver Colorado
This is a single family dwelling, privately owned, Air BnB style, with rooms for stay. No where in the ad was this disclosed. The ad is completley deceptive as to what they offer. They make it sound like a hotel, which couldn't be further from the truth. This is nothing but some guy...
Entity
DIA Layover, Denver, Colorado,
Categories: Hospitality, Accommodation bookings, Hotels, Lodging, Reservations
21, Report:
#1480302
Posted Date:
Jun 13 2019
Hotels.com Delay canceling reservation
For three days they used every excus they could find not to cancel a reservation....but when you have to pay there is no delay, they take your money as fast as you hit the button, good luck trying to get your money back....
Entity
Hotels.com,
Categories: Reservation online websites, Hotel REservations
22, Report:
#1475142
Posted Date:
Mar 26 2019
Studio 6 Phoenix - Deer Valley Dirty Room and Terrible Customer Service Phoenix Arizona
We booked a one night stay at the Studio 6 Deer Park on our way from the airport to the Grand Canyon. The reviews from hotels.com were okay and the rates were good, given that most hotels in Phoenix were pretty much full. Little did we know this would be, by far, the worst hotel exp...
Entity
Studio 6 Phoenix - Deer Valley, Phoenix, Arizona,
Categories: Accommodation bookings, Air and hotel, Hotel, Hotels, Motels
23, Report:
#1465810
Posted Date:
Oct 27 2018
Yellowstone Self Catering Lodging Sessel Sagorin Richard Sagorin Michael Sagorin Place is not as advertised. Seriously dirty dump in a nasty trailer park in West Yellowstone Montana
Do not stay here!Using Hotels.com website I booked a 2 bedroom modular home for 4 people. The photos shown were OK, and the reviews I read said that the interiors were nice so look past the exterior when checking in. Our booking was for the end of July 2018 for 1 n...
Entity
Yellowstone Self Catering Lodging, West Yellowstone, Montana,
Categories: Hotels, Hotel REservations
24, Report:
#1463885
Posted Date:
Oct 08 2018
Reservations.com Hotels.com & Expedia.com Today, I made online reservations directly with what I thought was clearly the hotel. But, upon looking closer AFTER the fact, it is readily apparent ! GEORGETOWN TX
Reservations.com Hotels.com & Expedia.com Today, I made online reservations directly with what I thought was clearly the hotel. But, upon looking closer AFTER the fact, it is readily apparent ! WTF! But when I called Hotels.com to get my confirmation number, they told me that I ...
Entity
Reservations.com, GEORGETOWN, TX,
Categories: Hotel REservations, Reservations
25, Report:
#1463708
Posted Date:
Oct 06 2018
Hotels.com Charged me double the normal price for a room Internet
I made contact with hotels.com customer service today about the rate that was charged for a room on September 28th. they said that that was the going rate for the room that night at a Micro Inn located in Winston-Salem North Carolina.
per my conversation with two other guests at tha...
Entity
Hotels.com,
Categories: pricing
