- Report: #1480302
Complaint Review: Hotels.com -
Reported By:
Lost travelers in Bora Bora -
Huntington Beach, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Hotels.com
United States
Web:
Hotels.com
Categories:
Business Rating:
(0)
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Hotels.com Delay canceling reservation
For three days they used every excus they could find not to cancel a reservation....but when you have to pay there is no delay, they take your money as fast as you hit the button, good luck trying to get your money back....
1 Updates & Rebuttals
Lost in Bora Bora
Huntington Beach,California,
United States
Follow up
#2Author of original report
Fri, June 14, 2019
They finally got their system up after three and half days of being down.....now it’s the night before our arrival, and of course the hotel will not consider a refund....sure wish we can find a good trial attorney...I’d imagine thousands of other people got caught in their system upgrade for the pay 3 and half days and In the same situation and are out thousands of dollars....this looks like a good class action lawsuit....
