- Report: #1513643
Complaint Review: hotels - Dallas texas
Reported By:
jasonberlin -
Canoga Park, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
hotels
5400 LBJ Freeway, Suite 500,, Texas, USA. Dallas, 75240 texas, United States
Phone:
800-246-8357
Web:
hotels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
hotels.com hotels.com should be prosecuted for fraud.Hotels.com Misleading/fraudulent business practices Dallas texas
hotels.com hotels.com should be prosecuted for fraud. First Off - they don't offer real customer service. The agents that answer the phone can't offer any real solutions. It's a mockery of the term customer service. I don't understand how they are not prosecuted with fraud. Be aware - It doesn't really matter what hotel room you book or what class, you can be assigned any room or any class and you will still pay the same rate!
If you book a suite, oceanview, or whatever other scams upgrade they offer, they are not obligated to honor it. Booked a suite in a hotel room, they assigned me at check-in a standard room. Long story short - 7 different phone calls, 2 different chats, and everything else that you can possibly think of to get through to a human there, and here is the response I got. United States
