- Report: #1502366
Complaint Review: Get A Room -
Reported By:
Shaunamamma -
Henderson, Nevada, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Get A Room
United States
Web:
hotelvalues.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Get A Room Get a Room Reservations; getaroom.com; hotelvalues.com misrepresented they were Expedia and hijacked our hotel reservation
We made a reservation for Thanksgiving holiday travel, we searched for Expedia and thought we were on Expedia.com, but this site hotelvaules.com populated and we made the reservation without knowing. When we arrived ot the Hotel we a problem with the room and they asked us to contact the reservation vendor, this is when we learned it was not Expedia, we called the toll-free number because the "non-smoking" room was actually smoking, but this site Hotel Values/ Get a Room, said they could not authorize any room change whatsoever.
They were completely useless, they did not have a supervisor or any contact to assist us and we had to work with the hotel (who did accommodate). This site was manned by foreign operators who had no awareness of US ADA or other laws and was completely useless. Hotels.com and Expedia have robust buying power and excellend customer service, they have assisted me many times in the past as I travel extensively. I recommend you only book direct to the hotel or thgouh Hotels.com or Expedia.com.
