1, Report:
#1513779
Posted Date:
Nov 19 2021
Brandsmart Will not honor warranty. Send workmen to home that cannot communicate English and appliance still not working. 2 years old and broken after 1 year Miami Florida, USA
I purchased a Whirlpool stove in Sept of 2019. Less than a year after purchase the oven completely stopped working. I called CSR because I had purchased and extended warranty. A repair man was sent, but he spoke NO ENGLISH. Needless to say he did not fix the problem, err still...
Entity
Categories: Appliances
2, Report:
#1466569
Posted Date:
Nov 05 2018
Brandsmart USA. Doraville GA, they replace dishwasher and redirect pipe/tube to garbage disposal and did not cap pipe Doraville Atlanta
Last year I replaced an broken dishwaster. I purchase the dishwasher June of 2017 from Brandsmart USA. Contractors came out to my home several times to correct and replace faulty dishwash given. First dishwasher wash not draining water.. the second they removed pipe/tube f...
Entity
Categories: Dishwasher
3, Report:
#1432836
Posted Date:
Mar 06 2018
brandsmart usa I bought a samsung TV, it came defective, i returned to the store 1 day later and they refused to exchange or to take it back! Horrible customer service! Horrible store! Deerfield Beach Florida
I purchased a $750.00 Samsung TV. It came defective and after 1 day i return to the store for an exchange. They refuse to exchange claiming the fact there is a white spot on the screen its not a defect! Horrible store! Horrible customer service! Buyer aware!
Entity
Categories: Television Parts & Services, television
4, Report:
#1372612
Posted Date:
May 11 2017
Brandsmart USA Delivered broken TV and refused to exchange Florida Nationwide
On 12/24 I purchase a 65 in smart tv that was delievered to me damage the delivery guy never open the box after a few days pass not knowing I open the box and to my disbelieve the screen was Damage, I immediately contact bransdmart I sent sever pictures to show the tv in its box ...
Entity
Categories: TVs & VCRs
5, Report:
#1299708
Posted Date:
Apr 14 2016
Acceptance Now Store #5967 - Inside Brandsmart This company is located inside the Brandsmart locations. While remodeling my house I was short by $800 on a refigerator purchase. Miami, Florida Miami, Florida
Brandsmart sent me to their office which sits right in their location. I went ahead and used their services for a 90 day payment and they would charge 12%. I did direct billing through the bank. They did not tell you that if you do not pay the full amount including all of the intere...
Entity
Categories: Financial Services
6, Report:
#1257280
Posted Date:
Sep 26 2015
GPX Because the remote control is not workin, they want me to buy a new TV set. They do not have the remote control Nationwide
The remote control for my GPX TD2420W is not working, so I called the company for a replacement. Firstly the person who answered told me that I was giving the incorrect model number. This was not true.
They asked me to check the back of the TV and call later, even though I wa...
Entity
Categories: Television Parts & Services
7, Report:
#1228114
Posted Date:
May 10 2015
Mach Speed Technologies LCC Apollo Brands Mach Speed Technoligies, Apollo Brands Deceptive Warranty,blame customers for malfunction of product Ada Oklahoma
i purchased 2 tablets at brandsmart.one of them i had to change it the very next day.after 5 months this tablet never worked again.the colors of the screen are spreaded.doesnt turn on.i send pics of the receipt, of the tablet to them and filed a claim to authorize a return merchandi...
Entity
Categories: Computer Dealers
8, Report:
#1212522
Posted Date:
Mar 01 2015
Brandsmart USA Completely Failed to honor extended 5 year warranty Miami Florida
Do not buy their extended warranty. I bought their 5 year extended warranty on a machine that only worked for 13 months. They refused to even come out and look at it because it was cheaper for them to just refund my money on the machine. Nevermind the 5 year warranty that they wou...
Entity
Categories: Warranty Companies
9, Report:
#1193355
Posted Date:
Dec 05 2014
RAC Acceptance RAC - Brandsmart PAID 4 TIMES THE PRICE IN FINANCE CHARGES Atlanta Nationwide
We bought a television from Brandsmart. The sales price of the television was $500.00, we thought it would be nice to finance such a nice tv. So, we financed it through RAC, but we have been paying for this $500.00 tv for 15 months at $165.00 per month because each month that yo...
Entity
Categories: Financial Services
10, Report:
#1130212
Posted Date:
Mar 12 2014
Rent A Center-RAC Acceptance A Legal Thief Accepted by the Government West Palm Beach Florida
RAC or Rent A Center is a legal SCAM, legal Thief. This Thief is located inside Brandsmart USA Store. I mentioned legal for the government authorities is allowing RAC ripoff customers, and they do anything about it. I wrote to one of the commissioners of West...
Entity
Categories: TVs & VCRs
11, Report:
#1050447
Posted Date:
May 13 2013
Sears Home Service Repair Agreement Scam Trap High Point North Carolina
I feel we were scammed. And now we are trappred. Sears sold us a renewal of the service agreement on our washing machine while they knew it was old enough that they do not repair it.
They sent a technician as a show and just to make sure it wasn't just a belt, gasket, or generic ...
Entity
Categories: Customer
12, Report:
#1037380
Posted Date:
Mar 26 2013
Brandsmart RAC Acceptance Horrible and Rediculous Process!! Do not own up to their Mission statement kennesaw, Georgia
I purchase a LG Silver washer (model# WT5101H) and dryer set in Feb. 2012 from Brandsmart financed through RAC Acceptance.However, 3 weeks ago, my washer started shaking excessively. 3 error codes appeared UL, UE and Ue. I called RAC they told me to call the manufacturer (LG). If L...
Entity
Categories: Consumer Services
13, Report:
#1037145
Posted Date:
Mar 22 2013
Brands Mart DO NOT BUY ANY PRODUCT AND WARRANTY FROM BRANDS MART; THEY WILL NOT DO NOTHING FOR YOU...I BOUGHT A 50 PLASMA WITH 5 YEAR WARRANTY THAT I WAS TOLD COVERS EVERYTHING, COVERS EVERYTHING EXCEPT THE IS Kennesaw, Georgia
I bought a 50 Samsung Plasman TV on 2 April 2010 and I have been experiencing Ghosting images that seem to be burnt in and I thought the 5 year extended warranty that cost me an extra $158.88 would have covered this issue, since the sales rep. repetively was tell...
Entity
Categories: TVs & VCRs
14, Report:
#1028603
Posted Date:
Mar 14 2013
LG TV very very bad customer service.. they will not stand by there products. they stated to me they can not determin the cause of damage. you can clearly see where the stand snapped, Internet
I bought a LG TV on 10-17-11 from Brandsmart. I came home from work Monday to find my Tv on the floor. The Tv stand that hold the TV snapped clean off.
I called the warranty company because i bought the ultimate warranty. However they do not cover shattered screens. I was t...
Entity
Categories: TVs & VCRs
15, Report:
#813514
Posted Date:
Jan 15 2013
Brandsmart USA Brandsmart ruined Christmas for my son Buford , Georgia
BrandsmartUSA Christmas started early for my kids due to my work schedule. My sons favorite toy he received was a helicopter from Brandsmart. He took it outside and placed it on the ground and was going to fly it but only revved it up before deciding to go in to get his jacket. As t...
Entity
Categories: Miscellaneous Electronics
16, Report:
#994289
Posted Date:
Jan 11 2013
Brandsmart USA Terry (Manager), Berlise, a few others in the customer service dept and various people at Warrantech. Purchased with a Samsung LEd Tv and extended warranty. $1,100 part is apparently not covered. Brandsmart acts like they have nothing to do with Warranty. Except for pitching it and selling it to you Deerfield Beach, Florida
Let me first start by saying I have been a Brandsmart customer for over 10 years. Almost every appliance, television, vacuum and some smaller items in my house and my parent's house came from Brandsmart. Each time I declined the extended warranty. I also purch...
Entity
Categories: Television Parts & Services
17, Report:
#964705
Posted Date:
Nov 05 2012
BrandsMart U.S.A. Sold Used Returned Models as NEW Floor Models, Offered 2 year Warranty but charged us for it. Deerfield Beach, Florida
We purchased a washer and a dryer, and salesman told us that they have a sale on 2 items. When we ordered the items they said that these items were out of stock and that they would give us a discount if we bought the floor models that were new and never used. They did not mention th...
Entity
Categories: Appliances
18, Report:
#948144
Posted Date:
Sep 28 2012
BRANDSMART USA i bought an ,all power 3500 watt generator, from brandsmart usa...it didnt work...i REPEAT IT DIDNT WORK!!!brandsmart refused to exchange the generator for a working one because there return policy is brandsmart sold a non working generator and refused to exchange it for one that works miami, Florida
brandsmart usa sold me a generator that didnt work....brandsmart refused to exchange it for a working generator...brandsmarts return policy is once you put gas in it to start it they will not exchange it...(note: generators need gas to start it)the non working generator was reported...
Entity
Categories: Appliances
19, Report:
#902971
Posted Date:
Jun 30 2012
Brandsmart USA Product received broken and vendor will not arrange return shipping Hollywood, Florida
Purchased a Bissell 86T3 carpet cleaner and it was received broken on 6/22/12. Contacted Brandsmart within an hour of receipt and was advised they would contact UPS and arrange return shipment. I was to receive instructions by 6/25 for UPS pickup. Called vendor tod...
Entity
Categories: Hardware & Tools
20, Report:
#887869
Posted Date:
May 25 2012
MetroPcs/Rebates REBATE Ripoff Dallas, Texas
I purchased two metropcs phones at Brandsmart early Nov 2011, completed my rebate paperwork in compliance with rebate rules. I received a confirmation email with rebate reference numbers Nov 18th 2011 for rebate that ended December 31st 2011. The instructions stated some...
Entity
Categories: Cellular Phone Companies
21, Report:
#859568
Posted Date:
Mar 27 2012
BraNdsmart USA Consumer Warranty Fraud West Palm Beach, Florida
I purchase a whirlpool gold MacAlpin over oven microwave oven from Brandsmart USA in West Palm Beach, Florida. I paid over $600.00 dollars for it and purchased an extended warranty for it. The unit NEVER worked! I had it installed by a licensed electrician who had to run a social...
Entity
Categories: Miscellaneous Electronics
22, Report:
#844882
Posted Date:
Feb 27 2012
brandsmart usa would not honor warranty or exchange tv that doent work. tv purchased less than 24 hrs ago sunrise, Florida
I'm very hurt and angered by the actions of brandsmart usa and its employees!!!!! on FEb 21st 2012 i purchased 3 lcd tv's from brandsmart 2, 32 and 1, 40 and also a chest freezer. i also purchased all warranties for each item i spent a total of $1350 . i got the tvs home...
Entity
Categories: TVs & VCRs
23, Report:
#786363
Posted Date:
Dec 18 2011
Amana Extended Service Plans Maytag Extended Service Plans Unauthorized Charge - Multiple Charges due to Faulty Website Internet
In July 2011 I purchased an Amana Washer and Dryer from BrandsMart. I am not a fan of service plans, but will buy one if the product is over $500 and used frequently. I bought the BrandsMart plan on the washer, but not the dryer. In September I received a solicitation letter from Am...
Entity
Categories: Warranty Companies
24, Report:
#782564
Posted Date:
Sep 28 2011
Brandsmart USA A Horrible Speaker Experience west palm beach, Florida
On september 9th I purchased a kenwood speaker with installation and everything needed for that installation and was told it would be installed at 10am and would take about an hour. I arrived on saturday at 930 and was told there was other customers and they could not meet the ...
Entity
Categories: Auto Audio Electronics
25, Report:
#764322
Posted Date:
Aug 12 2011
Nese Smith DISCRIMINATED BY SALES PERSON IN BRANDS MART.NOT HAPPY derrfield beach, Florida
BRANDSMART EMPLOYEE DISCRIMINATION
Hi my name is Nese . I was discriminated by sales person who works for Brands mart.
I am not happy at all.
Sales person texted me about how he would never associate with Muslim people and how he feels about the muslim people.
I ...
Entity
Categories: TVs & VCRs