- Report: #1050447
Complaint Review: Sears - High Point North Carolina
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Author Not Confirmed
Why?
Sears
PO Box 2570 High Point, 27263 North Carolina, USA
Phone:
1-800-469-4663
Web:
www.sears.com
Categories:
Business Rating:
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Sears Home Service Repair Agreement Scam Trap High Point North Carolina
I feel we were scammed. And now we are trappred. Sears sold us a renewal of the service agreement on our washing machine while they knew it was old enough that they do not repair it.
They sent a technician as a show and just to make sure it wasn't just a belt, gasket, or generic simple piece. The technician told us they would have to "research" the part we need because it was no longer listed (the transmission).
Ten days later, when I did not hear anything, I called. They said my machine is at the age that it is "due for replacement" (exact quote). They would not repair it, but offered me a $500 voucher (not cash) for store credit on a new machine only purchased at Sears.
The new machine that is my same model (I can only buy the same because it is a stacked washer/dryer) is $1395. The service agreement cost $249. Therefore, they are actually only giving me credit for $251 toward the new machine. In addition to the price, there will be sales tax (6%), a new service agreement, delivery and installation charges. The total will be close to $2000 for a new apartment-sized washer/dryer.
I would rather have a refund on my fraudulently-sold service agreement, so I can call another repair professional who can find after-market (non-Sears) parts to repair my machine or be free to purchase a less expensive machine as I see fit (used from Craig's List or new from Brandsmart). And, I'd like to see Sears actually be stopped from defrauding customers - maybe in a class-action lawsuit.
