2, Report:
#1516688
Posted Date:
Mar 13 2022
Total Home Protection/Service Plus Failed to send me my refund for services I paid for
I had a problem with my GE refrigerator and I contacted Total Home Protection to file a claim. A technician came to my home to diagnose the problem and I paid the $45.00 fee. When I tried to determine what they were going to do the company told me they were no longer working wit...
Entity
Categories: Home Warranty Companies, Home warranty
3, Report:
#1512505
Posted Date:
Oct 05 2021
TOTAL HOME PROTECTION SERVICE PLUS WAITING FOR 2 REFUND CHECKS Edison NJ
Called for service for garage door opener it was denied in May 2021 but they offered a goodwill payment of $150, after I had paid my $75 service fee. I still have not received my $150. In July I made a claim for my clothes dryer, they didn't even send out a repairman they had a repa...
Entity
Categories: Home Warranty Company
4, Report:
#1509897
Posted Date:
Jul 12 2021
Total Home Protection Service Plus Home Warranty settlement check was never issued Edison NJ
Description of Complaint:
On Feb. 8, 2021 I submitted a claim for garage door repair against Total Home Protection, Policy # 786951289, in the amount of $350.69, see claim # 676373, which company said is not covered, (but policy clearly states that garage door repairs are covered!) ...
Entity
Categories: home warranty
5, Report:
#1506268
Posted Date:
Jun 18 2021
Total Home Protection Edison NJ preach of contract edison nj
after 1.5 years having them put the first claim in there didnt even respondet ..looking for an Attorney in Edison NJ to sue
Entity
Categories: Home warranty
6, Report:
#1508838
Posted Date:
Jun 09 2021
Total home protection Unbearable telephone wait times. Inaccurate assignment of technicians. Unacceptable monthly delays in reimbursement. New Jersey
Telephone hold-times exceed 2 hrs
Assigned a technician that has not had a contract with them for over 12 months
rejected our claim as routine maintenance when it most certainly was not.
reimbursements for services paid by us took 3 1/2 months
It takes hours to contact company regar...
Entity
Categories: Home Warranty Companies
7, Report:
#1503786
Posted Date:
Jan 12 2021
Total Home Protection This Company is a sham
This company denies all replacement claims. They denied a claim to replace my sump pump and told me the reason for the denial was that the sump pump was not covered in the policy. My policy actually lists sump pump as a covered item. This is pure fraud.
Entity
Categories: Home warranty company
8, Report:
#1501910
Posted Date:
Nov 14 2020
Total Home Protection Home Warranty I put in a claim on my water heater. It stopped heating water, plumber came and said I needed a new one. Could not be fixed. Edson New Jersey
The plumber put in his report to the insurance company. Total Home Warranty declined my claim because the water heater had a leak. According to the claim manager and resolution advisor, the contract states they don't fix heaters with leaks. The reason for the claim was that the heat...
Entity
Categories: home warranty
10, Report:
#1500426
Posted Date:
Oct 01 2020
Total Home Protection This company is a scam & does not pay their claims.
The only reason they are getting one star is because I can't go lower. This is the worst home warranty company I have ever dealt with. Their customer service is non existent. They only paid one claim out of 7 that I filed. Your claim is assigned to a claims manager & then the contra...
Entity
Categories: Home Warranty Companies, Home warranty, Home warranty company
11, Report:
#1499836
Posted Date:
Sep 14 2020
TOTAL HOME PROTECTION THP DENYING CLAIMS, REIMBURSEMENTS AND CANCELLATION PHOENIX AZ
I PAID FOR THP IN ADVANCE FOR 5 YEARS. IN THAT TIME THEY HAVE DENIED REPAIRING OVER 50% OF MY CLAIMS. FOR EXAMPLE: AUG 2020 ARIZONA TEMPS 118 DEGREES I PUT IN AN EMERGENCY CALL TO THEM REGARDING MY AIR CONDITIONER. THEY NEVER ASSIGNED ANYONE TO THE REPAIR. THE SALES ASSOCIAT...
Entity
Categories: Home warranty company
12, Report:
#1499137
Posted Date:
Aug 25 2020
TOTAL Home Protection Sharon Glozer, Denied covered A/C motor replacement, without cause. Cost me $485 out of pocket. Las Vegas Nevada
Total Home Protection, 325 Chestnut St. Suite 800 Philadelphia, PA 19106 (800) 545-0402.
Denied replacement of A/C blower motor that is covered under the agreement.
I am unable to contact them to dispute or inquire this concern. I have emailed sereral times and called on the phone...
Entity
Categories: Home warranty company
13, Report:
#1498946
Posted Date:
Aug 19 2020
Total Home Protection Refused to repair but agreed to pay $200, which I have yet to receive. Now they will not repair another appliance saying they are assigning it to a contractor.. I'm still waiting. Edison NJ
Filed a claim for a broken washing machine. The tecnician came and gave them the estimate to repair. Total Home Protection refused to pay and offered me $200 towards the cost to replace the machine. I reluctantly agreed but they will not send me the $200. It's been over 2 months.. n...
Entity
Categories: Home Warranty Companies, Home warranty company
14, Report:
#1496265
Posted Date:
Jun 12 2020
TOTAL HOME PROTECTION WARRANTY first claim they never sent anyone second claim denied they lied to us said everything would be coverd if we chose the most expensive vip package kissimmee Florida
2 years ago we purchased this warranty through a guy named jeff he called us randomly and said since we had just purchased a new home a warranty would be perfect to cover evrything in the house his exact words were if we cant fix it we will replace it well they sent some crazy perso...
Entity
Categories: Fraud, warranty, Report Hacking & fraud/scamming
15, Report:
#1494268
Posted Date:
Apr 21 2020
Total Home Protection Will not repair appliances or compensate appropriately Edison New Jersey
Beware, this company will not repair your appliances, nor compensate you for replacement. This is my second claim with them, where I have a $2,000 LG refrigerator (cost is roughly $1,700) in which Total Home reuses to repair. The total repair cost is only about $493. Instead they ...
Entity
Categories: Home warranty
16, Report:
#1491985
Posted Date:
Feb 20 2020
Total Home Protection MAXIMILLIAN, RON, TOMMY THE MANGER, WORKERS AT TOTAL HOME PROTECTION www.totalhomeprotection.com micro- wave trouble. philadelphia pa
Took out this protection plan due to my age thinking I would have good coverage and not have to worry so much so on 10-05-19 Paid my total fee with T.H.P. upfront. (Fri) 01-31-2020 called reported my 1.6cu ft sears over the range M.W.did not work, T.H P. gave me claim#, said servi...
Entity
Categories: appliance repair, Home warranty company
17, Report:
#1485617
Posted Date:
Sep 27 2019
Total Home protection refused to replace defective AC unit PHILADELPHIA PA
I contacted this company as one of my AC units stoped cooling. the units are over ten years old. they sent three different people out the first one whom i pade the service fee of $100 to stated the unit was just worn out and would need to be replaced as these units run as r21 thay h...
Entity
Categories: home warranty, Home warranty company
18, Report:
#1472984
Posted Date:
Feb 07 2019
total home protection did not repair or replace jetted tub. philadelphia Pennsylvania
On September 11, 2018, I contacted Total Home Protection per my home warranty I purchased from them effective April 6, 2018, indicating that I could not turn tub on. On September 12, 2018, an e-mail was sent to me referring me to Amichi Plumbing. I contacted Amichi, scheduled an app...
Entity
Categories: warranty
19, Report:
#1472640
Posted Date:
Feb 01 2019
Total Home Protection Refused to pay a legitimate claim Philadelphia, Houston Pennsylvania, Texas
We had a water leak in the wall of our shower which caused serious water damage. Originally, the first plumber who came to our home stated the leak was coming from a problem with the drain, weep holes, and/or drain pan. OF COURSE, THP says this is not covered. When we tore out...
Entity
Categories: Home warranty company, scam-Suspected fraud, Scammed and Ripped Off, Scammers
20, Report:
#1458733
Posted Date:
Aug 29 2018
Total Home Protection STAY AWAY FROM TOTAL HOME PROTECTION Philadelphia Pennsylvania
Please stay away from total home protection. They are nothing but scam. They do not cover any major appliances and any plumbing issue. Do not waste your money and do not fall in to scam of buying 5 years plan for cheaper price. STAY AWAY FROM THIS HORRIBLE COMPANY.
Entity
Categories: repairs, Appliance Repair, Appliances, Plumbing
21, Report:
#1456315
Posted Date:
Aug 13 2018
Total Home Protection They don't do what they adverist Philadlphia PA Pennsylvania
I had a problem with my garbage disposal on Thursday, August 9, 2018 around 5:00 pm. My wife called Total Home Protection ato put in a claim the person on the phone took the information and then told my wife we will get a email with in 24/48 hours from the beginning of the claim. We...
Entity
Categories: Home warranty company
22, Report:
#1453545
Posted Date:
Jul 26 2018
Total Home Protection no coverage Philadelphia Pennsylvania
Months ago I had my hot water heater tank develop a leak. When I called to file a claim I was told the tank was not included in the coverage. I read the policy and sure enough it said tank was not covered- everything else pertaining to the hot water heater was covered except the 1 t...
Entity
Categories: home protection service
23, Report:
#1448161
Posted Date:
Jun 20 2018
Total Home Protection Home warranty They sell a warranty, deny the claim for dirty unit, leaving you stuck paying for the repair anyway. Philadelphia Pennsylvania
I purchased home warranty for 3 rental homes because I am in another state and need reliable repair people. A covered unit, the water softener failed. Total Home Protection sent out a plumber. They denied the claim because the unit had too much salt. This has nothi...
Entity
Categories: Home Warranty Companies, Real Estate Services
24, Report:
#1446459
Posted Date:
Jun 07 2018
total home protection refused to do anything for repair of air conditioning unit , they said that they had qualified and screened techs but they had no one and told methat it was up to me to find a contractor and have the contractor call them. i found a local contractor and did that and they said that they would not fix anything, they said read the fine print. i sendt hours on the phone very nasty people. this was a far cry from what the salesman tells you when you but the protection. this is one bad ripoff company and i am contacting the state insurance,they should not be allowed to operate in any state. my home protection in another state always fixed everything all i had to pay was a deductable of $60.00 stsy away from this one or you will find out the hard way like i did philadelphia pa PA
this company tells you in their ad that they screen and vet all tech's and that they have them all over the country,which is false. they had no service techs here and said i would need to call a contractor and pay for it then submit a report which i did. the contractor told me that ...
Entity
Categories: Home warranty company
25, Report:
#1445437
Posted Date:
May 31 2018
total home protection They do not pay for repairs Nationwide
We have had 3 requests for service in the year we've had this warranty. Fridge: covered first part, when new part put in still not working, and they tried to say the new part fried the circuit board so not covered, but because the fridge never work with new part either they approved...
Entity
Categories: Home Warranty Companies, Home warranty, Home warranty company