1, Report:
#1508286
Posted Date:
May 22 2021
Frontier communications co Will not honor a confirmed deal South Windsor Connecticut
I called to upgrade my internet service to 1 GIG, 5/4/21. The agent offered a deal of ~$100/mth with fees and taxes. I accepted, was told my equipment was already upgraded to provide 1 gig service and no tech would be needed. My confirmation #79329013. Agent told me it would take 4 ...
Entity
Categories: Internet Service Provider
3, Report:
#1496510
Posted Date:
Jun 18 2020
Frontier Communications They promised service they could not and did not provide Cincinati Ohio
So I moved into my new house in November 2019. Call frontier communications for Internet service and the representative asked questions to determine what service would be right for us. She asked about mobile phones, iPads and streaming movies. So she said they could handle all 5 f...
Entity
Categories: Internet Service Provider
4, Report:
#1487823
Posted Date:
Nov 15 2019
Frontier Communications Poor service and outrageous cancellation fees
I had my service go out for at least 2 weeks, and it took forever to get anyone out to look at it, not counting the hours I spent on the phone trying to get through. Being a business I need internet, and had to go with something else and had to cancel. Then they charged me $700 in c...
Entity
Categories: Internet Service Providers
6, Report:
#1479526
Posted Date:
May 29 2019
FRONTIER COMMUNICATIONS COMPANY FRONTIER SCAMMERS .COM THERE IS NO WAY FOR ANY ONE TO CANCEL HIS ACCOUNT, CUSTOMER SERVICE DON'T ANSWER THE PHONE UNLESS AFTER ATLEAT 45 MINUTES OF HOLD TIME AND THEN THEY REFUSE TO CANCEL ANY ACCOUNT CALIFORNIA
I Am 85 Years Old, I Purchased An Alarm Button From Frontier Communication For $7 Per Month So I Can Call 911 When I Have An Emergency,
4 Month Ago I Fall Down In My House And Couldn’t Use The Emergency Button. But By The Help Of Friends, I End Up In A Hospital And Now Permanently...
Entity
Categories: Cell phone, Cellular Phone Companies
7, Report:
#1478637
Posted Date:
May 12 2019
VERIZON WIRELESS FRONTIER COMMUNICATIONS [FIOS] Unable to provide log in to account info and admin password to change / check settings in 4G LTE device.
Here is a copy of the complaint I left on their website:
I have spent no less than 3 hours over the past 3 days ATTEMPTING to log into both my account and my Ellipsis Jetpack with the 'help' of several Non-English speaking agents. All of these agents were either too dense or just di...
Entity
Categories: Internet Services
8, Report:
#1476608
Posted Date:
Apr 06 2019
Frontier COMMUNICATIONS Craig and Denise at the Frontier Communications contact info recorded as 1-800-921-8101 They did not process a refund as allowable per day-before-cutt off alter cancelation. Tampa FL
Fronteir Communications withdrew credit from the bank account after they where contacted by phone Feb 18 2019. The last day to cancel in these situations was Feb 19, 2019. I called an cancelled the Frontier Communications service and spoke with an assoicate. The assoicate was speedy...
Entity
Categories: failure to process refund, Collections
9, Report:
#1470250
Posted Date:
Dec 26 2018
Frontier Communications Charged me for a servive that I never received due to thier faulty equipment
After several calls concerning this matter and assured it will be taken care of, today I received a threatening notice from a collection agency. trying to collect $91.75 for a service I never received. My problem is on Oct. 1st a technician attempted to install phone and inter...
Entity
Categories: Internet Service Providers
10, Report:
#1466745
Posted Date:
Nov 06 2018
Frontier Communications Poor service Frontier communications PA Pennsylvania
Called 9/22 to say the service at tiny hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for the 8am to 12pm window, as the place is rural there is no cell service and since the...
Entity
Categories: phone service
11, Report:
#1466592
Posted Date:
Nov 05 2018
FRONTIER COMMUNICATIONS /VICTORVILLE disshonest,insulting therefore the employer is a rip off VICTORVILLE CA California
total service is a rip off {only provider available that the issues are about dishonesty ,therefore criminal matters ,that the employees of frontier lack of common respect for the consumers and the consumer is the wheel of the economy therefore providing a paycheck and or source for...
Entity
Categories: TV/Internet Service
12, Report:
#1466271
Posted Date:
Nov 01 2018
Frontier Frontier communications Sold an internet service and so far, after 2 weeks the service has been interrupted frequently during the day. They have been here (the same individual) and were unable to make a secure connection. Tampa FL
After many failures, we had an appointment today and late in the day they annouced that the appountment was going to be delayd another 5 days. I have a lecture to prepare and have been interrupted frequently in my access to the internet.
Entity
Categories: Internet Service Providers
13, Report:
#1465458
Posted Date:
Oct 24 2018
Frontier Communications Sent my bill to a Collection Agency after repeated calls to resolve my billing issue. Service from them didn't work in my house and had it remoed after 2 days. All equipment and account closed but bills continue to come..I've attempted to speak with everyone at Frontier Communications from Customer Service / Billing / Collections / supervisors and no one wants to help. Takes forever to actually speak with a Human Being. Myrtle Beach SC
4/27/18 - Spoke with Agent to set up my account and transfer my home phone line from Spectrum to Frontier, which was done on 4/30/18... Service Technician and install was scheduled for Friday, 4/25/18 - Service tech, Mr. Scott Davis, came to house to install wireless system for inte...
Entity
Categories: Internet, phone, and TV services, TV/Internet Service
14, Report:
#1446839
Posted Date:
Jun 10 2018
Frontier Communications I cancelled my account--TV and Internet, returned the equipment, but they kept billing me. Also, they refused to release my phone number. Internet
I had cancelled my account because the TV service no longer worked and it was going to take them 8 days to get to my house to fix it. I couldn't cancel the phone right away because they wouldn't release the phone number for another month. And even though I cancelled the TV and Inter...
Entity
Categories: Internet, phone, and TV services
15, Report:
#1439675
Posted Date:
Apr 21 2018
FRONTIER COMMUNICATIONS and SPECTRUM -- AKA BrightHouse AKA - CHARTER COMMUNIATIONS SEE ABOVE Woiuldn't provide my existing ph# - first bill totally incorrect - overcharged - VERY difficult to reach a competent human agent - promised broken - constant delays in correcting their mistakes - Will not communicate in a competent manner - poorly trained uniformed agents - many many strange charges which do not make sense - LONG LONG telephone waits to speak with proper person - broken promise to correct mistakes - broken promise to communicate vital information - poor tech service - difficult hard to understand instructions given by robots - little personal attention to common courtesy - inconsistent price quotations - MANY Hidden charges
This actually a complaint on TWO telecommunications providers. One is FRONTIER COMMUNICATIONS and the other is SPECTRUM COMMUNICATIONS. I will make this report mainly on Frontier and a separate one for SPECTRUM. I had been so badly by Spectrum tat I could no longer tolerate the chea...
Entity
Categories: Internet Service Providers
16, Report:
#1436724
Posted Date:
Mar 31 2018
Frontier Communications They will not give me credit on my bill for the day I moved out and returned the merchandise the same day Internet
I lived in a Home owners community where they provided exclusive TV and Internet services.Those services were provided by Frontier Communications.I notified them in February that I was moving on the 15th and that I wanted to return one of the cable boxes. I was sent the return...
Entity
Categories: Home Owner Associations, television
17, Report:
#1434143
Posted Date:
Mar 13 2018
Frontier Communications FRONTIER IS HOLDING MY OVERPAYMENT OF $ 77.80 FOR THREE MONTHS. WHY? IT'S AN OVERPAYMENT? Tampa Florida
FRONTIER IS HOLDING AN OVERPAYMENT OF $ 77.80 FOR 3 MONTHS, WHY? IT'S AN OVERPAYMENT. THEY ARE HOLDING MY MONEY THAT I NEED TO PAY MY TAXES WITH. THEN THEY SAID THEY WILL SEND ME SOME KIND OF CREDIT CARD. I DON'T WANT A CREDIT CARD AFTER THREE MON...
Entity
Categories: Cable TV
18, Report:
#1432329
Posted Date:
Mar 04 2018
Frontier Communications Instead of a refund check they sent a credi card that cost money to use Rochester New York
On Frbruary 7th 2018 A frontier Phone bill was over paid by $41.37 . A refund check was asked for but a wire card Master card was sent for the amount.However it has a fee and a 3 percent per item fee for foreign currency exchange so costs money to use the refund. Frontier Communicat...
Entity
Categories: credit card
19, Report:
#1431187
Posted Date:
Feb 26 2018
Frontier Communications holding my mother's money hostage. Downey California
My parents switched from Frontier to Spectrum. Frontier owed my parents $75.61. They put the money on a credit card with my father's name on it. My dad passed away. When my mom tried to use the card with the pin given to her, it gets declined. When I call the credit card company for...
Entity
Categories: Cable TV
20, Report:
#1430517
Posted Date:
Feb 22 2018
Frontier Communications Deceptive Trade Practice Texas
For the last three months I have been overcharged for my cable, and internet service. I have called them every month to have the bill adjusted and they keep putting me on hold, and/or dropping the call. The last three times I called, I was on hold with multiple people for over t...
Entity
Categories: Cable TV, Internet provider
21, Report:
#1429605
Posted Date:
Feb 16 2018
Aixa Vilar Frontier Communications Steals! Los Angeles California
Frontier Communications is only good for taking your money unfairly, they steal from you! Our business signed up for the 500 Fios plan ($300+ a mo), our internet speeds would barely reach the 300 mark. We had technicians come out and they, themselves said that getting up to 500 was ...
Entity
Categories: Communications & Networking
22, Report:
#1420139
Posted Date:
Dec 31 2017
Netgear Frontier Communications tried to charge me for free 90-day support; Frontier sent bad DSL stream and didn't recognize that Carlsbad California
This is a comedy of errors between both Netgear and Frontier. Tragic/comedy that took nine days of my life.My modem seemed to have a problem so I went out and purchased a new Netgear for about $60. The genie is supposed to help you do it yourself.All was okay until I had...
Entity
Categories: Computer Help Desk
23, Report:
#1417675
Posted Date:
Dec 18 2017
Frontier Communications Corp. Frontier offered 30-day guaranteed working DSL internet service or money back. Service continually crashed/froze PC's. Their techs tested lines and concluded they were 'noisy' and couldn't be improved. We cancelled w/i the 30 days and told bill would be zerod out. Two months, two bills and two customer svc calls later we still had a $186 bill. They sent it to collections. They expect us to pay for a service we couldn't use. Rochester New York
During July of 2017 I moved my family to a semi-rural community in California. Since we had had great Verizon (Frontier) FIOS 50/50 Mb/s service for most of the past 8 years we decided to give them our new account. We called the Ordering Dept. to sign up for FIOS internet but unfort...
Entity
Categories: Internet Services
24, Report:
#1414578
Posted Date:
Dec 01 2017
Frontier Communications Fios Keep billing me for new charges after service has been cancelled. Cincinnati Ohio
I cancelled my service with Frontier for internet service with Fios. I was apprehensive and called and chatted before I moved out of state. A month later I have received 2 bills for service I did not have. I called and they said it could take up to 90 days and if I do get a refund i...
Entity
Categories: Internet Service Providers
25, Report:
#1414271
Posted Date:
Nov 30 2017
Frontier Communications bait and switch and billing Tampa Florida
I signed up for a bundle package for internet and phone after seeing an ad for internet, phone and tv. They could not deliver the tv service but had a $44.99 plan for internet and phone,which was on their internet site. So I agreed to take that service. Now it wa suspposed to ...
Entity
Categories: Internet Service Providers