- Report: #1476608
Complaint Review: Frontier COMMUNICATIONS - Tampa FL
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Author Confirmed
Why?
Frontier COMMUNICATIONS
610 E Zack St Tampa, 33602 FL, United States
Phone:
(800) 921-8101
Web:
https://frontier.com
Categories:
Business Rating:
(0)
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Frontier COMMUNICATIONS Craig and Denise at the Frontier Communications contact info recorded as 1-800-921-8101 They did not process a refund as allowable per day-before-cutt off alter cancelation. Tampa FL
Report Attachments
Fronteir Communications withdrew credit from the bank account after they where contacted by phone Feb 18 2019. The last day to cancel in these situations was Feb 19, 2019. I called an cancelled the Frontier Communications service and spoke with an assoicate.
The assoicate was speedy and hard to understand when I provided the original account number. The assoicate said it would be canceled by the next business day that would be Tuesday Feb 19, 2019. Later that morning, I contacted to confirm cancellation on Feb 19, 2019 and again the Frontier Associate Denise at the listed phone number attached submitted request 2 of 2 to cancel the monthly subscription (i.e., Monthly Frontier Communication).
The associate said something like (no worries we have cancelled the service, and no charge has been made from the bank account). Hourse later that day my bank account was withdrawn $149 approximately and by then it was impossible to cancel more.
We are overwhelmed with this Frontier Communication weird and funny-bank withdrawal scenerios that they assume is just policy.
We have created a bank case (i.e. case #11060205 against Frontier payment reference number B9F4QDYP) and we where asked by a Wells Fargo claims department to contact Frontier if we wished for a refund of the sneeky withdrawn payment for the amount of 149.00 USD credit.
This and 95 other Ripoff Reports against Frontier Comunications is concerning to its readers who are overly charged, cancel before a grace period of 12 hours and are yet bank charged and etc.
We called again as the Wells Fargo Claims Associate mentioned that we could if we wished and again we spoke the entire rap over and over. We asked to speak to collections and we asked to speak to management and we asked to speak to refunds and nothing helpful came out of the 2nd call conversations.
So its a dissapointment that this company has cheated and wrongly done its Norhtern American consumers of there daily goals becasue they cannot handel decision making current with other competing home entertainment service media networks.
