- Report: #1479675
Complaint Review: Frontier Communications -
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Author Confirmed
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Frontier Communications
United States
Phone:
727 921-8105
Web:
https://frontier.com
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Frontier Communications FiOS Systemic billing errors, service misrepresentation, difficulty getting in touch with customer service and lies
We have subscribed to Frontier FiOS services since they acquired Verizon FiOS (which we had since 2005). Service was provided at two (2) consecutive residential locations beginning at (((REDACTED))) and then (((REDACTED))), both located in Holiday, Florida.,
Following the expiration of our initial no-contract service plan with Verizon, we subscribed to Frontier's no-contract 1 yr discounted offer for $49.99/mo. Instead, we were billed almost double the amount offered. Despite many many calls to resolve their mistake, lies and contradicting excuses, the problem was not fixed and still indures.
During this issue, our house was sold and we relocated to (((REDACTED))) in the same neighborhood. We re-established service with Frontier with the same 1 year 150Mps/150Mps no-contract plan of $49.99/mo.
Prior to the expiration of our plan, a Frontier email offered us an upgraded plan of 200Mps/200Mps for an additional $5, bringing plan to $54.99. Our first bill two (2) months ago was approx. $75 and service was not upgraded. Again, despite many long and exhausting calls, nothing has been corrected and we are experiencing a repeat of the same run around. The erroneous billing continues and from conversations with other Frontier customers it appears to be systemic.
1 Updates & Rebuttals
Bill
Hudson,Florida,
United States
Frontier Fraud!
#2General Comment
Thu, February 27, 2020
We had Frontier internet installed Feb 26th, we had Spectrum 5G, but price went thru the roof! SO, the installer came out and said he couldn't use our Cable because Fios 5 G needed a different cable, that our RG6 cable wouldn't carry the 5G, he had to install some BS Cat-5 cable, however, he wasn't allowed to crawl under my homes crawl space, there's plenty of room to crawl on hands & knees.
SO, I said I'm your Gopher, I crawled 40-50 feet to pull the cable through! Well, we're supposed to get 500 MBPS, we're lucky if we get 94, Wifi or hard wire, even slows down hard wired! We've used Spectrum 5G for a yr on the existing RG6! SO, I called Frontier when I went on my computer to ALREADY find a Bill for our service, $90, It was supposed to be $75, they said OH, there's a fee to deliver the equipment so the first bill will be the $90!
BS,they already charged us $99 for the install,$25 first 3 months, then $49! our monthly charge should be $49, the individual talked over me and thru me! I had to tell him to stop! Also, they didn't need to use the Cat 5 cable they could have just used our existing RG6 TV cable! What they wouldn't tell me is that they put that cheap cable in so we couldn't find a way to use cable TV! We were on the phone 1.5 hrs with this CRAP! I asked for superviser, they said they'll call in next 24-48 hrs! THEY SUCK!
