- Report: #1466745
Complaint Review: Frontier Communications - PA
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Author Confirmed
Why?
Frontier Communications
PA, United States
Phone:
18558986036
Web:
www.Frontier.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Frontier Communications Poor service Frontier communications PA Pennsylvania
Called 9/22 to say the service at tiny hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for the 8am to 12pm window, as the place is rural there is no cell service and since the Frontier is out no phone at the cabin. 1pm no tech, I drive 30 mins out to cal lthem and was told that the tech is running late but will be there, I drove back. 4pm no tech, drove home and called, was told the tech was denied OT so my appt was moved to 10/5, I asked to speak with a supervisor, he tells me I do not need to be there and most times it is a line outside the house but it will be fixed tomorrow. No tech showed the next day, I called and they tell me they have no idea what the supervisor told me and my appt is 10/5. I cancelled the service, 2 weeks later got a bill for $9.99 as a cancel fee, I called and was told sorry they can not help me, I asked for a supervisor, was actually told sorry they are very busy and can not help me anyway, after 20mins of waiting the same customer support person tells me she spoke with her supervisor who oked the zero balance. 4 weeks later guess what another bill for 9.99, called again and they have no record of me calling the first time and they will not change the bill even though I wasted hours of my time and a day from work. Poor company and will never use them ever.
