- Report: #309559
Complaint Review: Tiger Direct - Miami Florida
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Tiger Direct
Miami, Florida, U.S.A.
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Tiger Direct Tiger doesn't care about rebates or people Miami Florida
Are you still using Tiger Direct for on-line shopping?
I knew them, when they were Tiger Software, ages ago.
They aren't there for you, any longer.
They charge your account, but don't send the products.
It takes several phone calls to get a credit back.
They have out dated rebates at best.
A few times they have charged my card for items they no longer stock, & I have to call them directly to get the charge back. If the item is out of stock, I'd think they would not charge in the first place.
They've sent the wrong item, & I've had to pay for return postage. Which I think is nuts. I didn't send the wrong money to them.
It is sad to see any company go sour. It especially hurts when it's one you've done business with for years. They are kind of like Egghead that way, in not caring about what you have bought, but in what you buy now. How sad. Repeat business is what keeps a company fluid.
Well, it used to be. Now it's who can we screw?
I'd use their website for information on a product, than buy it someplace else. Till they get their stuff together, better.
I've not bought from them in over, uhm, six, maybe seven years. Had a friend buy a year ago, & she got the same crap. It was the only site she remembered me talking about (darn)!
I hope this helps.
Pro-sumer
Bham, Washington
U.S.A.
I knew them, when they were Tiger Software, ages ago.
They aren't there for you, any longer.
They charge your account, but don't send the products.
It takes several phone calls to get a credit back.
They have out dated rebates at best.
A few times they have charged my card for items they no longer stock, & I have to call them directly to get the charge back. If the item is out of stock, I'd think they would not charge in the first place.
They've sent the wrong item, & I've had to pay for return postage. Which I think is nuts. I didn't send the wrong money to them.
It is sad to see any company go sour. It especially hurts when it's one you've done business with for years. They are kind of like Egghead that way, in not caring about what you have bought, but in what you buy now. How sad. Repeat business is what keeps a company fluid.
Well, it used to be. Now it's who can we screw?
I'd use their website for information on a product, than buy it someplace else. Till they get their stuff together, better.
I've not bought from them in over, uhm, six, maybe seven years. Had a friend buy a year ago, & she got the same crap. It was the only site she remembered me talking about (darn)!
I hope this helps.
Pro-sumer
Bham, Washington
U.S.A.
4 Updates & Rebuttals
Elizabeth
Miami,Florida,
U.S.A.
Customer Service
#2UPDATE Employee
Thu, March 13, 2008
Thanks you for taking the time to write. I understand you haven't purchased from TigerDirect.com in 6 or 7 years. In that time TigerDirect.com has earned the business of millions of customers the majority of which are repeat customers. I apologize if we failed you in the past and would very much like to earn your business back. Please contact me directly and give me the opportunity to prove our commitment to customer satisfaction. Sincerely, Elizabeth Hernandez Email: [email protected]
Elizabeth
Miami,Florida,
U.S.A.
Customer Service
#3UPDATE Employee
Thu, March 13, 2008
Thanks you for taking the time to write. I understand you haven't purchased from TigerDirect.com in 6 or 7 years. In that time TigerDirect.com has earned the business of millions of customers the majority of which are repeat customers. I apologize if we failed you in the past and would very much like to earn your business back. Please contact me directly and give me the opportunity to prove our commitment to customer satisfaction. Sincerely, Elizabeth Hernandez Email: [email protected]
Elizabeth
Miami,Florida,
U.S.A.
Customer Service
#4UPDATE Employee
Thu, March 13, 2008
Thanks you for taking the time to write. I understand you haven't purchased from TigerDirect.com in 6 or 7 years. In that time TigerDirect.com has earned the business of millions of customers the majority of which are repeat customers. I apologize if we failed you in the past and would very much like to earn your business back. Please contact me directly and give me the opportunity to prove our commitment to customer satisfaction. Sincerely, Elizabeth Hernandez Email: [email protected]
Elizabeth
Miami,Florida,
U.S.A.
Customer Service
#5UPDATE Employee
Thu, March 13, 2008
Thanks you for taking the time to write. I understand you haven't purchased from TigerDirect.com in 6 or 7 years. In that time TigerDirect.com has earned the business of millions of customers the majority of which are repeat customers. I apologize if we failed you in the past and would very much like to earn your business back. Please contact me directly and give me the opportunity to prove our commitment to customer satisfaction. Sincerely, Elizabeth Hernandez Email: [email protected]
