• Report:  #3560

Complaint Review: Sprint PCS - Nationwide

Reported By:
- Dothan, al,
Tue, October 10, 2000

Sprint PCS
Nationwide, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I bought 2 Sprint PCS phones for over $200 each. One never worked properly with a drop out rate of about 80% of the calls. Each time Sprint customer service was called, I had to wait at least 30 minutes. They told me that I needed a software upgrade. Try that for a while...stilll didin't work. Several times, supervisors tole me that they would send a phone return kit. They never did. Then they said it was out of warranty (after telling me several times to try this or try that for a while). Sprint customer service has been completely uncooperative. I have cancelled my Sprint long distance (used over 15 years) and am cancelling my Earthlink (Sprint owned) account.

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