- Report: #1065971
Complaint Review: General Motors - Detroit Michigan
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General Motors
300 Renaissance Center Detroit, Michigan, USA
Phone:
313-556-5000
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General Motors AKA GMC Recalled switch not really recalled, just band-aided Detroit Michigan
In 2012, GMC recalled the 2007 Envoy for a faulty switch that was shorting out and causing fire on the passenger door. There was a delay between the time the recall was issued and when my vehicle was up for repair due to a back order of parts. In May 2013, the consumer was told the parts were in and the local GMC dealer repaired the switch (12180) "per service procedure" which meant, a coating was put on the door switch however, the consumer was not made aware to the exact nature of these "procedures." At the end of June 2013, the door had shorted out and was again taken in to the GMC dealer and actually replaced after endangering the lives of 4 individuals who visited a gas station as the last stop. When a claim was opened with GM, the consumer was given a lot of "I understand" and no other answer could be given excpet for it was standard procedure to "band-aid" these switches. Finally, the GM representative supplied the consumer with the excuse that the part was not in yet and that was why it was not fixed in the first place. A poor attempt to relieve themselves of any liability.
GM, along with the NHTSA, recalled a piece of equipment on a vehicle knowing the probability to be high enough that it is defective causing fires while endangering consumers. When, in all actuallity, they aren't replacing or repairing the faulty equipment, but looking at it and seeing if they can save money by putting a band-aid on the problem to pass off as an acceptable recall. If this is the case, why have the recall at all? And then, to release themselves of any wrong doing, they will run you in circles and keep you waiting only to tell make up an excuse. This is unacceptable and I feel that my life was knowingly put into danger. Of course, you won't find a dealership that would admit this due to the fact that their flagship would be pulled. Enough is enough and it is not wonder why more and more Americans are not purchasing GM vehicles when they do not back their product and their customer service is non-existent.
1 Updates & Rebuttals
Bubba Lee
REd Deer,You have Miss-understood the Concept
#2General Comment
Sat, July 27, 2013
All recalls are to prevent the safety issue from hurting you, not repair the underlying problem.
When the door switch shorted after the recall was completed the car did not burn down, you may have seen smoke but the car itself and you were not in danger.
The recall protected your safety. That is all it is suposed to do.
My favorite example of this was a large manufacturer had produced a transmission with a programing fault that would overheat the transmision so hot the oil inside would boil blowing the oil on the exhaust causing instant all engulfing fire that would kill the ocupants of the vehicle.
The repair was to place a line extension on the vent line where the oil sprayed from and tie it so the line directed the oil away from the hot exshaust. The recall as carried out cost $30 per unit. The $3500 transmision was still ruined, but the driver didn't die. Cost to repair the underlying problem, under $300 at the warranty level per car.
Would you like me to tell you about the Ford Pinto gas tanks?
The recall system isn't to insure good cars are built and delivered, just to make sure that you don't get killed by something the manufacturer knew about.
