- Report: #776709
Complaint Review: sears home services - Internet
Reported By:
Buckwheeze -
Big Bear Lake, California, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
sears home services
Internet, United States of America
Phone:
Web:
searshomeservices.com
Categories:
Business Rating:
(0)
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sears home services sears home repair scam, ripoff, time waster, no concern for clients, doesn't fulfill appointments Internet
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That was under the name of Sears Home Central. They have since renamed to Sears Home Services. Don't be fooled. It's the same bunch with the same lousy attitudes.
It took me 2 weeks to make a repair appointment with sears home services. They allowed me a 2 hour window to come first thing in the morning. After 3 hours of waiting, I called them and was told the tech was sick. But they would be able to send another tech later in the afternoon. Am I suppose to just wait around for a tech to show up? I don't think so. In an organization like sears, you'd think they would have other techs to help you out. After reading many negative comments on BBB, I decided to ad my own. Sears does not give a rats a... about their clients. I am totally disgusted with sears home services. We have had trouble with them in the past, but decided our choices for repair wasn't to good, so decided to give them another chance. WE WERE WRONG! Stay away from this Mickey Mouse organization! They would rather clean their fingenails then help their customers!
It took me 2 weeks to make a repair appointment with sears home services. They allowed me a 2 hour window to come first thing in the morning. After 3 hours of waiting, I called them and was told the tech was sick. But they would be able to send another tech later in the afternoon. Am I suppose to just wait around for a tech to show up? I don't think so. In an organization like sears, you'd think they would have other techs to help you out. After reading many negative comments on BBB, I decided to ad my own. Sears does not give a rats a... about their clients. I am totally disgusted with sears home services. We have had trouble with them in the past, but decided our choices for repair wasn't to good, so decided to give them another chance. WE WERE WRONG! Stay away from this Mickey Mouse organization! They would rather clean their fingenails then help their customers!
1 Updates & Rebuttals
Searscares
Round Rock,Texas,
U.S.A.
Sears Cares
#2UPDATE Employee
Thu, September 15, 2011
Dear Buckwheeze,
My name is Laura with Sears Cares; I found your post here and I wanted to reach out and apologize on behalf of Sears for all of the problems that occurred with your repair. I can certainly see how frustrating it must have been to wait 3 hours for an appointment, only to be told the technician was sick and you had to be rescheduled for the afternoon. When an appointment has to be rescheduled for any reason, we do make every effort possible to accommodate our customers. Unfortunately, a technician may not be available in the immediate area and the appointment time can be pushed back. This is not an excuse, merely an explanation for what may have happened. We are a team dedicated to assisting customers with escalated concerns such as yours and we would very much like to speak with about your experience to see if we might be able to rectify the situation.
At your convenience, please contact our office via email at [email protected] and a personal case manager will contact you directly. In the email, please provide a contact phone number, the phone number the appliance was to be serviced under (if different than the contact phone number), and please do include your name (Buckwheeze) for reference to your issue. Again, we apologize for all the inconvenience and we thank you for the opportunity to assist in whatever way we can.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
