- Report: #1012715
Complaint Review: COX Communications - Internet
Reported By:
WB -
APO, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
COX Communications
P.O Box 78071 85062-8071 Internet, United States of America
Phone:
623-594-1000
Web:
www.cox.com
Categories:
Business Rating:
(0)
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COX Communications Consistne Erroneous Billing Practices, Internet
On 16 April, 2012, I cancelled Cox services for cable and telephone and received a confirmation number 110 361 765. All bills were paid in full by an automatic bank transfer indicated on Cox statements as "Auto Payment On Your Due Date - do not Send Payment.) My homeowners association in Verrado (Buckeye) Arizona includes Cox internet so there was no need to cancel this service.
Since I went overseas and had a new US Army military address, I notified Cox of the address change. Cox sent statements to this address from May to November 2012 advising of a "Credit Balance Do Not Pay" for $22.05. In November, I called Cox and asked them to please send me a check for the $22.05. Subsequently, I received a check from Cox dated 12/07/2012 for $70.64. This was a difference of $48.59 which I assumed was my security deposit. This amount will come up later.
Keep in mind, I received a refund check from Cox on December 7, 2012. I next received a statement from Cox dated January 6, 2013 titled "PAYMENT DUE IMMEDIATELY" for $108.59. I then called Cox for an explanation. The person of the phone alleged there was missing equipment and a "phone modem" for $60 plus failure to pay internet charges. I disputed the charges, told Cox the equipment was turned in, I never heard of nor have I ever had a "phone modem" and that my internet modem and router were purchased and that internet is paid by the Verrado Community Association as a bulk package which is part of my HOA.
I then connected Cox billing with the Verrado Cox representative which settled the internet charges. Cox then acknowledged they had cut off my internet services by mistake then resumed internet service. I was told that Cox would launch an investigation into the missing equipment. Ten days later, in a letter dated January 16, Cox sends a "FINAL NOTICE" for $108.59. On February 9, 2013 I called Cox, spoke with "Greg" who said I did not owe anything and as of January 28 all charges were dropped.
On January 29, 2013, Cox sends a bill to my old address in Verrado, Buckeye, AZ for $19.99 for a "High Speed Internet Install Charge" with a welcome to Cox and a different account number! Cox erroneously stopped the internet and reconnected so there should be no charge! Osbviously a sofware billing problem. Luckily, my daughter saw the bill, called me overseas to tell me about this and also told me that I had received a letter from the offices KENNETH, EISEN & ASSOCIATES, LTD, advising of a collectiion for a debt in the amount of $48.59! Both letters SENT TO MY OLD ADDRESS!
I am in the process trying to resolve this latest dilemma.
I suspect Cox of fraudulent billing practices, either with or without intent, that prey on those who do not have the ability to articulate a defense nor have the time to fight the Cox billing department. This needs to be investigated and if needed a class action suit should be filed against Cox.
Since I went overseas and had a new US Army military address, I notified Cox of the address change. Cox sent statements to this address from May to November 2012 advising of a "Credit Balance Do Not Pay" for $22.05. In November, I called Cox and asked them to please send me a check for the $22.05. Subsequently, I received a check from Cox dated 12/07/2012 for $70.64. This was a difference of $48.59 which I assumed was my security deposit. This amount will come up later.
Keep in mind, I received a refund check from Cox on December 7, 2012. I next received a statement from Cox dated January 6, 2013 titled "PAYMENT DUE IMMEDIATELY" for $108.59. I then called Cox for an explanation. The person of the phone alleged there was missing equipment and a "phone modem" for $60 plus failure to pay internet charges. I disputed the charges, told Cox the equipment was turned in, I never heard of nor have I ever had a "phone modem" and that my internet modem and router were purchased and that internet is paid by the Verrado Community Association as a bulk package which is part of my HOA.
I then connected Cox billing with the Verrado Cox representative which settled the internet charges. Cox then acknowledged they had cut off my internet services by mistake then resumed internet service. I was told that Cox would launch an investigation into the missing equipment. Ten days later, in a letter dated January 16, Cox sends a "FINAL NOTICE" for $108.59. On February 9, 2013 I called Cox, spoke with "Greg" who said I did not owe anything and as of January 28 all charges were dropped.
On January 29, 2013, Cox sends a bill to my old address in Verrado, Buckeye, AZ for $19.99 for a "High Speed Internet Install Charge" with a welcome to Cox and a different account number! Cox erroneously stopped the internet and reconnected so there should be no charge! Osbviously a sofware billing problem. Luckily, my daughter saw the bill, called me overseas to tell me about this and also told me that I had received a letter from the offices KENNETH, EISEN & ASSOCIATES, LTD, advising of a collectiion for a debt in the amount of $48.59! Both letters SENT TO MY OLD ADDRESS!
I am in the process trying to resolve this latest dilemma.
I suspect Cox of fraudulent billing practices, either with or without intent, that prey on those who do not have the ability to articulate a defense nor have the time to fight the Cox billing department. This needs to be investigated and if needed a class action suit should be filed against Cox.
1 Updates & Rebuttals
CoxHelp
Virginia,United States of America
Re: Billing Concerns
#2UPDATE Employee
Thu, February 14, 2013
Perhaps I can help get this taken care of for you. If you still need help please email me at [email protected] letting me know what issues are still outstanding along with the account details so I may assist further.
-Chris
