• Report:  #1532957

Complaint Review: Ashley Furniture - Edwardsville Illinois

Reported By:
Debbie - EDWARDSVILLE, IL, United States

Ashley Furniture
6609 Edwardsville Crossing Edwardsville, 62025 Illinois, United States
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On May 24, 2022, I entered in to a Sales Contract with DSG dba AHS to purchase furniture.  Before DSG dba AHS would enter into a Sales Contract, they ensured that I paid upfront.  My Order # is 0288673858.

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I made many calls to the store, store visits, sent pics and told them I want to reject the furniture, but they stated they will only repair or replace the broken furniture they sent me.

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I went to the store on 5/25/2024 and delivered a letter demanding a full refund due to their “Bait & Switch Scam”.  I walked out the store and was speaking to some of their customers and within an hour police showed up and told us they had been called to have us escorted off the property.  They stated we were trespassing.  The police stated this was not the first time they had been called for this same issue.

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I am asking for a full refund of $1,788.75 for the broken and repaired furniture they delivered to my home.  After delivering the furniture, and after closer inspection of the furniture after the deliverymen left, I found all kinds of issues such as broken mechanism under the table, cracked slats in the chairs, pieces of wood came off of the chair, the finish on the table top started coming off after about a month, and I have a nightstand that I bought to match a chest they delivered later, and they told me to come look at the chest before they unloaded it because they didn't think I would want it.  It was obviously repaired.  Since I already had the nightstand in my house, they will not even refund the money and take the furniture back "because it crossed my threshold", it all had issues.  I was told by them since it crossed my threshold, it was mine and they would only replace this furniture with more broken and repaired furniture.  Their mantra is:  We do "not" refund.

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I would not suggest anyone to buy from any of their stores!!

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