26, Report:
#1488728
Posted Date:
Dec 07 2019
Tracfone Wireless Incompetence Galore Miami Florida
I've been using Tracfone for almost three years, with three phone numbers. I have never, NEVER, been able to change a plan or make a purchase without a time-wasting problem. Online, their system is amateurish, often performing with glitches about which their chat-line reps say, Oh, ...
Entity
Categories: Cell Phone Provider
27, Report:
#1488296
Posted Date:
Nov 26 2019
Frontier Charging after service cancelled and for service not authorized by me Cincinnati Ohio
In early July I called for information on how to cancel Frontier service and port my number to another carrier. Spoke with many persons who could not tell me process.
Wanting to complete this before the end of paid up billing period the 18th, I called Tracfone and they sent orde...
Entity
Categories: Internet, phone service
30, Report:
#1484086
Posted Date:
Aug 28 2019
TracPhone Wireless Inc. Shut off my active phone I paid for service -Will not RSVP to mails Medley Florida
1) Have a Tracphone with triple minutes for the last 3-5 years and seldom use phone. As of this writing, I have over 1,000 minutes left on phone.
2) Received a notice that at the end of 2019, my Motorola phone will no longer be able to access their networks since they are moving t...
Entity
Categories: cellphone and cuputer monitoring
31, Report:
#1483777
Posted Date:
Aug 21 2019
PagePlus Cellular TracFone Wireless, Inc. Double-charged my card, shut off my phone when I disputed the extra charge Miami FL
Double-charged my card, shut off my phone when I disputed the extra charge, they still owe me 30 days of service. They expect me to pay double to reinstate the phone.
You can't get past the initial customer service rep to talk to someone in accounting to have them look to see for th...
Entity
Categories: Cellular Phone Companies
32, Report:
#1482209
Posted Date:
Jul 20 2019
Total Wireless Tracfone Their bad policies locked up my property!
I was paying $70 a month to Verizon for unlimited talk, text, and 1.5 GB of data. I switched to Total Wireless because they had, for $50 a month, unlimited talk, text, and 25 GB of data. I wish I could say that it was a pleasant experience. It was horrible. Like with another p...
Entity
Categories: Cell phone, Cell Phone Provider, Cellular, Cellular Phone Companies
33, Report:
#1476373
Posted Date:
Apr 02 2019
Walmart Family Mobile Tracfone They switched my phone number on me miami Florida
I woke up this morning to find out that my phone number has been switched. I had my current number for over five years and I conduct all my business affairs using that number. when I called the office which is outsourced in several different countries. One of the agents on the phone...
Entity
Categories: cellphone service, Cellular Provider Fraud
34, Report:
#1476326
Posted Date:
Apr 01 2019
TRACFONE AMERICA MOVIL Frustrate, discriminate, agitate and ignore. Miami Florida
Tracfone was to send me a replacement phone as mine was not functioning properly. After a month, I called them to ask about my phone. They said it was mistakenly sent to Florida (their HQ city). The customer service rep said there was nothing they could do and that I should ta...
Entity
Categories: Cell phone
36, Report:
#1474796
Posted Date:
Mar 06 2019
Tracfone Straight Talk, Family Mobile /Straight Talk carrier lock Miami Florida
After purchasing an iPhone 7 Plus at Best Buy 06/2017 it was an out right purchase. I took the phone over to Walmart family mobile plan which is operated and owned by Trakfone/Straight Talk and have been a customer there for 2 1/2 years till the end of February 2019 where I switched...
Entity
Categories: Wireless Carrier
37, Report:
#1473749
Posted Date:
Feb 18 2019
TracFone TracFone Wireless Purchased AirTime card, minutes/texts/data was never loaded. TracFone denied any fault, refused to fix the issue.
As the title says, I had some terrible customer service and a horrible experience trying to fix an error that occured while trying to refill my phone. I took snapshots of the exchange, as I wasn't going to let this kid get away with acting the way he was.
Entity
Categories: phone service, Cell Phone Provider, Cellphone fraud, Telephones, trac phone
38, Report:
#1472033
Posted Date:
Jan 23 2019
TRACFONE / STRAIGHT TALK DOUBLE BILLING MULTIPLE MONTHS MIAMI FLORIDA
STRAIGHT TALK WIRELESS DOUBLE BILLED ME FOR DEC AND JAN, EVEN THOUGH I WAS PAID UP FOR 3 MONTHS. THEY REFUSE TO ISSUE A REFUND OR RETURN CALLS. THEY ONLY REFER YOU TO THE CALL CENTER IN THE PHILLIPPINES WHO ARE ZERO HELP. THIS IS THE ONLY THING THEY TELL CUST...
Entity
Categories: Mobile Devices, phone service
39, Report:
#1470894
Posted Date:
Jan 06 2019
tracfone wireless Deleted my Balance Medley FL
I recently tried to upgrade my phone. For some reason the phone would not activate. When I tried to reactive my old SIM it would not reactivate so I activated an old TracFone to get through until the new SIM arrived. The phone worked 1/3/19 but 1/4 it would not make a call. Since I ...
Entity
Categories: Cellular Phone Companies
40, Report:
#1464372
Posted Date:
Oct 12 2018
TracFone Received a TracFone in June for my birthday and when turned on, it was hot. I called and was belittled by the men and no help. Miami Florida
I knew it was the battery and kept telling them so. Finally I got a WOMAN who said pull out the battery and tell me if you see pink on top of the battery. It was there on mine. She said the battery is not good. I now am going to get a refurbished phone after the person w...
Entity
Categories: Cellular, Cellular Phone Companies, Cellular Provider Fraud
41, Report:
#1462823
Posted Date:
Sep 28 2018
tracfone - Minutes & Text time STOLEN by tracfone, Miami florida
My phone had been working fine until I joined tracfone.
I had added more time to my phone. So, then I had 947Mbps DATA, 220 minutes TALK, 471 TEXT.
I verified this using my online tracfone account.
I went to message someone the next day and found messaging BLOCKED. I could not send ...
Entity
Categories: cellphone service
42, Report:
#1458777
Posted Date:
Aug 30 2018
Tracfone Tracfone.com customer service not effective with basic issues I faced. Such as: access to my account, checking my balance and access to paid international calls. They said finally that something on their website under improvement and sent me again to phone number I called bunch of times before. Tracfone.com is mess, and their customer service is mess Nationwide
I've spent 8(eight!) hours today messaging, chatting on tracfone.com web-site and talking by phone with Tracfone representatives. I'm now in same point where I started.
I was not able to log in my account, asked a link for forgot password, never got it automatically to my email. I...
Entity
Categories: phone service
43, Report:
#1457910
Posted Date:
Aug 23 2018
tracfone disconnected my phone for no reason
I had a tracfone with 2 months and over 1000 minutes left. they disconnected me for no reason. they gave me no warning and even were sending me texts to buy more minutes. i spent 3 hours on the phone with these con artists and all they did was connect me with one liar afte...
Entity
Categories: phone service
44, Report:
#1457642
Posted Date:
Aug 22 2018
Tracfone Wireless Cheated me out of a huge amount of minutes, data and texts in transfer Miami Florida
I have used Tracfone for a long time, and I run the accounts of 7 family members who also use them. My mom lost her phone and when we transferred her minutes to the new phone I was sure she had a lot of minutes, but they said she had 31 and that was it. We were switching from a ...
Entity
Categories: Cell Phone cases and accessories, Cell Phone Provider, Cellular
45, Report:
#1453724
Posted Date:
Jul 27 2018
Total Wireless Tracfone Lost data and refuse to restore. Miami Florida
My wife and I switched to Total Wireless on Verizon because Cricket on AT&T did not have a good signal in an area we needed service. Since I use about a gig of data a month and my wife seldom uses any data we got the $25 plan with no data and then purchased add-on data that shou...
Entity
Categories: Cellular Phone Companies
46, Report:
#1452327
Posted Date:
Jul 18 2018
TRACFONE safe link RIPPED ME OFF MIAMI Florida 33178
Called tracfone corp office in Miami Fla, because those IDIOTS OVER SEAS, told me they couldnt read my info[ food stamp card ] when i had to verify, Made me send copies of that card in 4 /5 times. I asked people before i sent copies in, if they could read my name on the fax hat i se...
Entity
Categories: Cell Phone Provider
47, Report:
#1451848
Posted Date:
Jul 15 2018
Tracfone Tracfone does not provide quick service. It took an hour after 25 hours to activate and transfer my number from one tracfone to another tracfone. And while i waited on hold for over an hour they refused to give me the prepaid minutes back. All cities All states Nationwide
*Tracfone does not provide quick service. It took an hour after 25 hours to activate and transfer my number from one tracfone to another tracfone. And while i waited on hold for over an hour they refused to give me the prepaid minutes back.*Dont use tracfone.
Entity
Categories: phone service
48, Report:
#1447492
Posted Date:
Jun 14 2018
Tracfone Tracfone loss of service, add minutes, phone shows 273 minutes left. Miami Florida
After being a Tracfone customer for years. I have over the past year had attepted to make a call, this has happened to two different phones different numbers, and phone states to add time. Checking the Tracfone app shows there is plenty of time left, today phone had 273 minutes sh...
Entity
Categories: Cell Phone Provider, Cellular, Mobile Device
49, Report:
#1447317
Posted Date:
Jun 13 2018
TracFone Delayed the transfer of my account to a new phone because of an internal issue
I bought a new phone today, after making sure all the arrangements were made beforehand for a smooth transition of my number, minutes, text, and data to the new phone. I get the phone and call them again to have everything transferred, after over 1/2 hour on the phone they tell me i...
Entity
Categories: Cell Phone Provider
50, Report:
#1444720
Posted Date:
May 26 2018
Tracfone removed data, texts, and minutes I had paid for Miami florida
Note: I've talked to many people at Tracfone, and used their chat option, so at this point this websit may be my last best hope for recovering what I had. These two lettres to Tracfone best describe the situation:5/25/18, sent at night after largely being penalized by Tracfone...
Entity
Categories: Cell Phone Provider, Cellular, Cellular Phone Companies