- Report: #1488728
Complaint Review: Tracfone Wireless - Miami Florida
Reported By:
Miguel -
Taos, New Mexico, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Tracfone Wireless
9700 N.W. 112th Avenue Miami, 33178 Florida, United States
Phone:
1-800-867-7183
Web:
https://www.tracfone.com/
Categories:
Business Rating:
(0)
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Tracfone Wireless Incompetence Galore Miami Florida
I've been using Tracfone for almost three years, with three phone numbers. I have never, NEVER, been able to change a plan or make a purchase without a time-wasting problem. Online, their system is amateurish, often performing with glitches about which their chat-line reps say, "Oh, yes, we sometimes have that problem."
On the phone, their polite/ professional reps speak in heavily accented English requiring frequent "What did you say?" requests. My last attempted transaction involved receiving a SIM card that was defective (discovered after wasting a pay-by-the-minute hour).
The replacement they sent was the wrong size, and after being told repeatedly "You can buy another SIM at WalMart" and then 20 minutes of being passed around, eventually to a warehouse, I realized that this incompetent company needs to lose my business. I'd rather have no phone than a Tracfone.
2 Updates & Rebuttals
Miguel
Taos,New Mexico,
United States
Too little, too late
#2Author of original report
Tue, December 31, 2019
Thank you, Wendy, for your reply, but I have spent enough -- too much -- time giving Tracfone a chance. In fact, Tracfone refused twice to publish the review I wrote here.
That was the final insult.
M
Tracfone
Florida,United States
TracFone Wireless Customer Service
#3UPDATE Employee
Wed, December 25, 2019
Hi Miguel
This is Wendy from TracFone Wireless and I read your post. I am so sorry for the inconvenience you have gone through with our company. We appreciate you being a loyal customer. As a matter of fact, we are looking forward to serve you in the following years. We would really want to help you with your concerns.
To help us serve you better, please chat with us at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
