- Report: #1532272
Complaint Review: Pop On Veneers - New York City New York
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Author Confirmed
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Pop On Veneers
237 West 37th St New York City, 10018 New York, United States
Phone:
212-461-6302
Web:
https://poponveneers.com/
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Pop On Veneers Will not refund a product I did not receive New York City, New York
On Feburuary 4th 2024 I orderd a set of tooth Veneers they were selling for $631.71. I paid using my Paypal account.
In order to get the veneers made they need to have an impression of your teeth. To do that they will send out a clay impression kit the buyer usus to take an impression of his teeth.
A day after I ordered I sent them a email telling then to send the kit to 400 Lakeshore Drive and not to my old address of 729 Oriole drive and they responded that the change of address was approved.
After several weeks I wrote them and told them I had not received the impression kit, on February 26 they sent me this email
Hi Jan, Thank you for contacting us, we’re so sorry to hear about the situation! We understand that UPS has marked your impression kit as delivered, however, you did not receive it. You can see the tracking details using the following link: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1Z85V2550224515737 We will be happy to send you another impression kit, however first, can you please verify the shipping address that we have on file to ensure it is correct? The address we have on file is: 400 Lakeshore Dr Boulder, Colorado 80302 If you click on the tracking you will get this: Your shipment
1Z85V2550224515737
Delivered On
Wednesday, February 07 at 6:10 P.M. at Other
View Details Delivered To LAFAYETTE, CO US
As you can see they sent it to my old address so I never received. Because I was planning to go out of town for two months I sent them an email saying I should cancel the order and get a refund back. But I said when I get back I may reorder again providing they send the impression address to my correct address.
They said they would cancel if I filled out their form. However when I looked at the form it said I would need to pay $100 because they had sent out the impression kit. I decided not to fill out the cancellation form because as doing so I would be charged $100.
I called them back several times and asked them to refund the $631.71 to my Paypal account and they refused to do so.
