- Report: #1457910
Complaint Review: tracfone -
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tracfone
United States
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tracfone disconnected my phone for no reason
I had a tracfone with 2 months and over 1000 minutes left. they disconnected me for no reason. they gave me no warning and even were sending me texts to buy more minutes. i spent 3 hours on the phone with these con artists and all they did was connect me with one liar after another. final one woman got tired of my questions and told me tracfone was disconnecting all the phones like mine.
Be careful of this this "bait and switch" scam tracfone is running. they don't honor the agreement that they enter into when you buy their minute cards. this may be o.k. in north korea but in the U.S.A. it's shameful.
1 Updates & Rebuttals
Tracfone
United Statestracfone disconnected my phone for no reason
#2UPDATE Employee
Thu, September 06, 2018
Hi Terry
This is Mellannie from TracFone Wireless and I have read your post. I am so sorry for the inconvenience you have gone through with your phone service. Please know that we never intend to cause any trouble. We hope to work with you very soon to fix the problem. Feel free to chat with us at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Mellannie
TracFone Wireless
