1, Report:
#1514955
Posted Date:
Jan 05 2022
The RoomPlace The Room Place Do not buy from this company No Return policy
Never buy online from this company (nor any company for that matter the has a No Return policy)
In regurds to a TV stand I wanted to purshase.
This company did not display on their site the size of TV that would fit on the stand nor the weight it would support. I tried calling but t...
Entity
Categories: Home Furniture
2, Report:
#1442518
Posted Date:
May 12 2018
The RoomPlace A predatory company awaiting to take advantage of Chicagoans by lying and selling them low low-quality furniture. Rockford Il
WOW, this company needs to be sued along with their partners in crime Guardian. First, both these companies are unethical and, in my opinion, un-American. To make a very long story short, I bought a 5K bedroom set ( Regency Collection) 3 years ago from the Rockford...
Entity
Categories: Bedroom Set
3, Report:
#1415810
Posted Date:
Dec 08 2017
The Room Place Been Duped, Scammed and lied to again Rockford Illinois
Once again I've been duped by this company. Why do I keep going back to this store? Over the last 10 years I have bouthgt furniture from The Room Place for every room in my house and it has NEVER (NOT EVER) gone without difficulites, misinformation or been just plai...
Entity
Categories: furniture protection plan
4, Report:
#1415395
Posted Date:
Dec 06 2017
The room place sold wrong warranty Schaumburg Illinois
Don't listen to the sales person what they tell you to sale the warranty. I bought dinning table with leather chairs they sold me warranty saying it will cover every thing damaged to the Table or chairs. when i called the company for repair they don't cover anything unless its stain...
Entity
Categories: furniture protection plan
5, Report:
#1354981
Posted Date:
Feb 09 2017
the room place Lied to me about warranty Schamburg Illinois
Don't listen to what they tell you inside the store. These are dishonest people. I Paid more than 300 dollars for a useless warranty. When a problem happened, they refused to fix a cut in the sofa because of a line written on the back of the warranty agreement. But before you buy an...
Entity
Categories: Specialty Stores
6, Report:
#1315420
Posted Date:
Jul 06 2016
Guardian Warranty False Advertisement hickory North Carolina
This letter is to inform you that I am very disappointed in not only the quality of the furniture we purchased but the service, and information we were provided when we purchased it has been utterly incorrect. The Room Place has been around for a very long time so when we went t...
Entity
Categories: Warranty Companies
7, Report:
#1111053
Posted Date:
Dec 27 2013
The Room Place Ripped Off at the Room Place Merriville Indiana
My wife and I purchased a new family room set at the room place about a year and a half ago. We liked the furniture and everything seemed great. We purchased what we were told was an unconditional covers everything warranty. Stains, rips, punctures, structure problems, everything. S...
Entity
Categories: Furniture & Furnishings
8, Report:
#1081673
Posted Date:
Sep 04 2013
The Room Place- Castleton, IN Harlem Furniture Furniture fell apart and they did not back the 5 year warranty we purchased Indianapolis Indiana
Bought an eat in table that was labeled indestructible. We have a 4 year old so thought that was the one. A couple months later, the finish wore off in some spots leaving an ugly finish. We also bought the 5 year protection plan.
Contacted The Room Place and they sent out a re...
Entity
Categories: Furniture & Furnishings
9, Report:
#1080314
Posted Date:
Aug 30 2013
The Room Place Harlem Furniture Worst customer service of my life Chicago Illinois
I ordered furniture form the room place a week ago. The sales rep assured me that I could get my furniture on the following Monday. I took off of work to wait for my furniture. I called 3 times the Thursday before to confirm and everybody was rude saying they wouldn;t know until t...
Entity
Categories: Furniture & Furnishings
10, Report:
#1015925
Posted Date:
Feb 19 2013
the room place in rockford, IL The room place will not stand by warrenties! rockford, Illinois
My husband & I have purchased furniture for 2 different houses from this store, including warrenties for everything. Our last purchase was 4 maybe 4 1/2 years ago on a hugh leather sectional. We now have a few problems that we wanted to get fixed before our warrenty ran out. I c...
Entity
Categories: Warranty Companies
11, Report:
#958886
Posted Date:
Oct 23 2012
The Room Place I bought a table that is falling apart Rockford, Illinois
I bought a table 5 months ago, in The Room Place, the warranty said it was for a year, but when I called they ignored my calls, not even came to see it.
The table is falling apart, the material on top is just getting holes.
Entity
Categories: Furniture Manufactures
12, Report:
#935906
Posted Date:
Sep 02 2012
The Room Place Broken furniture Lombard, Illinois
I purchased an entire living room set from The Room Place 2 years ago. I purchased it from the lower level floor in Lombard, Il., thr outlet part. The couch did not have anything wrong with it except a small tear on the back of the couch and was discounted down to $1500....
Entity
Categories: Furniture Manufactures
13, Report:
#934482
Posted Date:
Aug 30 2012
Harlem Furniture The Room Place Delayed repair to furniture for several months and now claims warranty ran out. Hillside, Illinois
The store manager made arrangements for repair technichian to come to my home and repair my leather couch and love seat(stitching coming apart, leg rest inner board split, and arm rest calapsed).
The repair technichian took photos and ordered parts. One month later, ...
Entity
Categories: Department & Outlet Stores
14, Report:
#814928
Posted Date:
Dec 29 2011
The Room Place Schaumburg IL Lies about Backorder Situation Schaumburg, Illinois
My husband and I have been loyal customers of The Room Place furniture store for 10+ years. We decided to go into the Schaumburg location on Black Friday 2011.We worked with salesperson Iwona. We were interested in learning more about a sectional in the store. After a half hour of n...
Entity
Categories: Furniture & Furnishings
15, Report:
#803543
Posted Date:
Dec 01 2011
The Room Place DO NOT by furniture from here or especially a warranty they will not honor!!!! Lombard, Illinois
I purchased a Sofa recliner, Love seat recliner, a recliner AND a 5 YEAR WARRANTY FROM The Room Place on 7/7/08 for $2714.98, the warranty covers breaking or bending of mechanisms in recliners and sleeper sofas. There also is a no-lemon policy stating if your product fai...
Entity
Categories: Furniture & Furnishings
16, Report:
#803539
Posted Date:
Dec 01 2011
Federal Warranty Corp I purchased a 5 year warranty from Federal Warranty Corp for $169.00 on 7/7/08 on my furniture, the warranty covers breaking or bending of mechanisms in recliners and sleeper sofas. Atlanta, Georgia
I purchased a 5 year warranty from Federal Warranty Corp for $169.00 on 7/7/08 on my furniture, the warranty covers breaking or bending of mechanisms in recliners and sleeper sofas. There also is a no-lemon policy stating if your product fails 3 times due to the same failure d...
Entity
Categories: Warranty Companies
17, Report:
#802761
Posted Date:
Nov 29 2011
The Room Place Bad Customer Service and Horrible product Bollomingdale, Illinois
I purchased a recliner rocker with massage and heat. I got it delervered and it was broken.They send me a new one that one also broken. They send me a third one and still broken The customer service people always give me a hard time with my delivery time because the time they want t...
Entity
Categories: Furniture & Furnishings
18, Report:
#756011
Posted Date:
Jul 21 2011
The Room Place Misleading, lies and Discrimination! Algonquin, Illinois
I purchased a living room set from the room place around a year and a half ago. At the time of purchase my husband and i were told that it would be smart to purchase an extended 5 year warranty that would cover any structural damages as well as staining. Three months after getting t...
Entity
Categories: Furniture & Furnishings
21, Report:
#459662
Posted Date:
Jun 08 2009
The Room Place - Harlem Furniture, Acting Manager Aaron Misled and Unsatisfied Glenwood Illinois
I paid for a three piece leather sectional with power love seat recliner and a sofa sleeper the last week in April. After I paid they told me the sofa sleeper was unavailable until the middle of June. I asked for my money back. Because I didn't have my paperwork with me at the ti...
Entity
Categories: Specialty Stores
22, Report:
#452684
Posted Date:
May 17 2009
The Room Place Extremely poor customer service, fails to deliver paid for furniture Glenwood Illinois
We bought an alyssa dinette with a server for $1691.99 at this store. When we first went to the store we spoke to Joan Staples. She was very professional and worked with us. We returned to the store to make the final purchase and met a very difficult to work with and unprofessiona...
Entity
Categories: Home & Garden Stores
23, Report:
#448766
Posted Date:
May 05 2009
The Room Place Refuse to replace damaged sectional corner unit Mishawaka Indiana
My wife and I purchased the Del Mar 2, 5 piece sectional from The Room Place in mid February. For the first two months it was fine, perfect, comfy. Then, one day I started to notice the back of a corner piece becoming lose. We called the store to see what sort of action we needed to...
Entity
Categories: Furniture Manufactures
24, Report:
#412912
Posted Date:
Jan 16 2009
Harlem Furniture/ The Room Place Inferior damaged furniture at premium prices and Warranty/ guarantee/ return policies are a joke! Chicago Illinois
I purchased a sofa set, a mattress set, a dining room set and ALL of them have been damaged or defective! The sofa set was replaced after filing a complaint with the BBB and after waiting several months and being given the runaround consistently. The tech came again on the day sofa...
Entity
Categories: Furniture & Furnishings
25, Report:
#383149
Posted Date:
Oct 21 2008
Stainsafe Don't Buy - Worthless and Expensive piece of paper Palm Beach Gardens Florida
In Fall of 2006 I purchased a sofa and loveseat from The Room Place/Harlem Furniture. The salesrep insisted I spend $180 on a lifetime fabric protection plan and told me how this would fix anything that happened to the sofas for the duration I had them.... seeing it was my first f...
Entity
Categories: Cleaning Services