1, Report:
#1508040
Posted Date:
May 14 2021
American Freight Sears outlet Buyer Beware! Horrible Company! San Diego CA
Purchased a Kenmore refrigerator in April 2021. The refrigerator never worked. Nearly a month later and I am still trying to get them to replace the fridge. There is a reason why they have a no refund policy, this is exactly why they sell products that don't work and then make you g...
Entity
Categories: Appliances, APPLIANCE DEALER
2, Report:
#1498466
Posted Date:
Aug 06 2020
American Freight Sears Outlet Refused to honor warranty terms Claycomo Missouri
I purchased a Kenmore Elite refrigerator from American Freight yesterday and picked it up on the same day. Immediately it had several issues. I contacted their warranty department the next day and they refused to help me because it takes five business days before they are able to en...
Entity
Categories: Appliances
3, Report:
#1448732
Posted Date:
Jun 24 2018
Sears, Sears Outlet, Sears KMart, Sears Online Failure to Process Refund - Sears Kept the Dryer and my $582 dollars, too Internet
Six weeks ago I purchased a gas dryer online through Sears.com as the listing said that it would be installed within 3 business daysAfter I had made the purchase, I was informed that it would take 3 weeks for the dryer to be delivered. I cannot live without a dryer for my laundry fo...
Entity
Categories: failure to process refund
4, Report:
#1445867
Posted Date:
Jun 04 2018
Sears Outlet searsoutlet.com SEARS OUTLET IS SELLING DAMAGED FREIGHT SALVAGE LABELED AS REFURBISHED Hoffman Est IL
SEARS OUTLET IS SELLING DAMAGED FREIGHT SALVAGE LABELED AS REFURBISHED AND SEARS CERTIFIED. THE APPLIANCES ARE NOT REFURBISHED, NO ONE HAS CHECKED THEM IN ANY WAY, AND THEY ARE TYPICALLY BADLY DAMAGED FROM TRANSIT. THE PRICING IS REFURBISHED PRICING, WHILE SEARS PAYS ON THE ORDER ...
Entity
Categories: Appliances
5, Report:
#1403120
Posted Date:
Sep 29 2017
Sears outlet Lease scam- they signed us up without us fully knowing Texas
My report is about why not lease it but more so Sears outlet. Me and my husband went to look at their furniture and found a couch we liked to purchase. Key word purchase not rent. We had just moved to Texas so we didn't have quite the full amount for the couch and they informe...
Entity
Categories: Home & Garden Stores
6, Report:
#1369630
Posted Date:
Apr 25 2017
Sears/Why Not Lease It Plain Ripoff Wheaton Maryland
I leased with the option to purchase a Kenmore microwave, stove, and refrigerator via Why Not Lease It from the Sears Outlet Store in Demember 2016.
Last week the refrigerator went warm in the bottom of the refrigerator. The freezer had ice and frost in a frostlesd refrigerator. ...
Entity
Categories: Department & Outlet Stores
7, Report:
#1323901
Posted Date:
Aug 22 2016
Why Not Lease It a.k.a. Tempoe LLC Ripoff, Liars, and Rude Manchester NH
I have already contact the New Hampshite Better Buisness Bureau, the New Hampshite Attorney General, and the Michigan Attorney General on this matter. The BBB said they are very much aware of this company. I purchased an applaice from Sears Outlet and was given misinformation on...
Entity
Categories: BBB Better Business Bureau
8, Report:
#1283433
Posted Date:
Jul 23 2016
sears holding searssears outlet they took my money then didn't ship my merchandise Hoffman Estates Illinois
I am a property manager and in one of my properties the washer broke down. I went online and found my best deal at Sears Outlet. I went through the process and purchased it. When I put the address in they charged me extra money for delivery, as they said because it was outside...
Entity
Categories: Appliances
9, Report:
#1266435
Posted Date:
Nov 07 2015
Sears Citibank bait and switch wilmington delaware
My story of Sear Citi Bank credit card. I went to Sears a few years ago to buy a remote garage door opener. At checkout they said, open a Sears credit card and you can take 10% off this purchase. I agreed and had no plan to use the card when I got it. The card was mailed to me and I...
Entity
Categories: Department & Outlet Stores
10, Report:
#1265573
Posted Date:
Nov 04 2015
Sears Outlet Store appliances, late delivery, unwilling to answer calls, did not keep promises West Covina California
On Friday, October 2, 2015, we purchased a Samsung – 4 Door – Refrigerator from Sears Outlet store in West Covina – 728 South Orange Ave. CA. 91790. Our sales associate was Mary.
We were told that our new refrigerator would be delivered on Monday, October 5, between 5PM and 7 ...
Entity
Categories: Appliances
11, Report:
#1262008
Posted Date:
Oct 18 2015
Sears Outlet Store manager refuses to refund defective product minneapolis Minnesota
I purchased a floor model Samsung Refrigerator on 3/26/15 from the sears outlet store in Minneapolis MN. The problems started when the cashier forgot to take off an additional 5% for using my Sears card for payment. The store manager Jim R. tried to correct the problem but could not...
Entity
Categories: Appliances
12, Report:
#1207154
Posted Date:
Feb 06 2015
Sears Outlet worst exeperience ever Nationwide
Ordered two recliners when entering my address i put the complete address including 2nd floor. after getting an email my order shipped i see it came from two different locations. i call 877-927-7957 which was on email and am told the trucker will deliver to 2nd floor. two days later...
Entity
Categories: Furniture & Furnishings
13, Report:
#1193851
Posted Date:
Dec 08 2014
Sears Sears Outlet Nashville, TN SEARS DOES NOT HONOR THEIR OWN WARANTY! BUYER BEWARE! My name is Shannon Gould. This is the first time I have written to a corporate office regarding buyer's remorse but I felt it was important enough to take the time to do so. I can't imagine Sears Corporate leaders would condone this kind of customer service. Your stores are managed in a deceptive and frustrating manner. You have lost my family as a loyal personal and business customer of 17 years. The following outlines our ridiculous experience with Sears: BUYER BEWARE! SAVE YOURSELF the headache and DON'T BUY from Sears! Purchased two mattress sets a Sears Outlet. Tried to use warranty as TWO mattresses are defective. Got the run around from sears for 3 MONTHS! Today I was told mattress has NO WARRANTY because everything at Sears Outlet is clearance and has no warranty. We even purchased TWO BOX SPRINGS to go with the mattresses as that was the ONLY WAY MATTRESSES would be covered under WARRANTY! Called Sears corporate and was told by KIRSTEN #252500 this is not true unless Outlet can prove you bought on clearance and your receipt does not indicate this, and we have full manufacturers warranty. Our mattresses were not bought on clearance. KIRSTEN said we had to go through Store Manager Jerry and Outlet Store MANAGER JERRY #851 explained that ALL SEARS OUTLET PURCHASES have a 60 day RETURN POLICY and that NO WARRANTY IS HONORED (!!) and Sorry for your inconvenience. NOTHING on receipt says we void our manufacturers warranty. Sealy has a specific department that deals with Sears Sealy defects- they send you back to the outlet where purchased! Have PURCHASED COUNTLESS APPLIANCES through them for RENTAL PROPERTIES over the years- NEVER AGAIN. Have been lied to and mislead by Sears mattress returns and we will not be doing business with Sears again after this experience. We should have read other peoples complaints and never purchased with them! CANCELING SEARS CREDIT CARD and NEVER PURCHASING with them again! Nashville Nationwide
This is the first time I have written to a corporate office regarding buyer's remorse but I felt it was important enough to take the time to do so. I can't imagine Sears Corporate leaders would condone this kind of customer service. Your stores are managed in a deceptive and frustra...
Entity
Categories: Bed & Bath
14, Report:
#1184305
Posted Date:
Oct 22 2014
Whynotleaseit why not lease it whynotleaseit sears kansas city outlet Big liers sears outlet kansas city (816) 483-2693 teaming with whynotleaseit kansas city Nationwide
This place sucks, they lied to meSears outlet3632 Front St, Kansas City, MO 64120(816) 483-2693 Here is more detail, i had full cash on my hand for fridge that day but i see this big sign that that say why not lease it and asked more about it and the lady told me it same as cas...
Entity
Categories: Department & Outlet Stores
15, Report:
#1174424
Posted Date:
Sep 04 2014
SEARS OUTLET FRAUD, BAIT AND SWITCH, SELLING HOT MERCHANDISE N MIAMI BEACH Florida
I purchased a recliner chair after trying a floor model at the 898 N MIami Beach location. After the purchase was made, I was told they did not have it in stick but could be picked up at 900 International Parkway, Florida, 33325.
We arrived and were not able to open the box. They on...
Entity
Categories: Furniture & Furnishings
16, Report:
#1174147
Posted Date:
Sep 03 2014
Sears Outlet Sears NEW ITEMS BREAKING DOWN ALMOST INSTANTLY Elgin Illinois
We spent $1695.83 on a washer/dryer... assuming they'd be in perfect condition and would last us for some time due to the fact they were new, Whirlpool, and high efficiency. From day one, we've had nothing but a bad experience. First, upon delivery, the washer didn't want to run hot...
Entity
Categories: Miscellaneous Electronics
17, Report:
#1168512
Posted Date:
Aug 09 2014
sears outlet lier, irresponsible, fake, default item Internet
almost 2 weeks ago i orderd 5 items. after a week they said only 1 item will deliver. its almost 3 weeks now, i didnt get the item yet. every single time when i call they gave me different story. very frustated. i did big mistake. 1st time in my life i got this horrible experience b...
Entity
Categories: Appliances
18, Report:
#1163503
Posted Date:
Jul 20 2014
Sears outlet Upon delivery of refrigerator they droped it and damaged it. The store advised me to accept delivery and they will repair the damages. 6 months later the damage still exsists and I was denied a refund because they told me my 30 day refund policy was up Newark Delaware
I purchased a refrig. from sears outlet in newark,de. in feb.2014. Upon delivery they droped it on my porch. I called the store and was advised by the mgr. to accept delivery and they would repair the damages. 5 months later and several wrong doors being delivered to my house I fina...
Entity
Categories: Appliances
19, Report:
#1156229
Posted Date:
Jun 20 2014
Sears outlet West Palm Fraud, damaged ,service,bad,appliances,store,unprofessional,scam west palm beach Florida
Worst Store most unprofessional in the Universe .I purchased a refreigerator it never worked I had 7 technicians at 7 different times try to fix it order parts ,finally they decided it cant be fixed the technician apologized for my trouble and told me i will get my mo...
Entity
Categories: Appliances
20, Report:
#1147578
Posted Date:
May 18 2014
Sears Outlet Stores Sears, Sears.com, customer service for company Getting a refund credited back to my Sears Charge Card Phoenix Arizona
I bought a refrigerator from the Sears Outlet store in the Arizona Mills Mall in Phoenix Arizona. We checked it over carefully before purchasing the sales person documented the couple of dings it had on our paperwork before we purchased the fridge. I applied for a Sears ...
Entity
Categories: Department & Outlet Stores
21, Report:
#1145864
Posted Date:
May 12 2014
Sears Outlet Marietta GA Did not deliver appliances - has not made the refund - still waiting over 1 month - cannot get anyone to correct their mistake Marietta Georgia
On April 11 and 12, 2014 I bought a range, microwave hood and dishwasher for a total of approximately $2,500 - paid cash in the store. Delivery was set for the following Saturday, April 19, 2014. On April 16, 2014 I received an email from Sears stating that they could not deliv...
Entity
Categories: Appliances
22, Report:
#1138077
Posted Date:
Apr 11 2014
Sears Outlet Sells Defective Merchandise Lawrenceville Georgia
We are currently on our 3rd washing machine in one week from this Sears Outlet Store. We first purchased a Whirlpool Cabrio. After getting the washing machine home and hooked up, we tried running it through a wash cycle. The machine would fill up with water then it would just st...
Entity
Categories: Miscellaneous Electronics
23, Report:
#1132785
Posted Date:
Mar 22 2014
Samsung Samsung will not honor warranty Nationwide
Ordered a fridge via Sears Outlet. It was delivered and set up and appeared to be working. The next day we realized that it was not getting cold (62 degrees). In the interim we had registered it with Samsung. We called Sears who had a repairman come out. He deemed it unrepairable. C...
Entity
Categories: Appliances
24, Report:
#1132777
Posted Date:
Mar 22 2014
Sears Outlet Sears Outlet Has misleading Warranty Policies Nationwide
In a nutshell, we purchased 3 seperate refrigerators over a two month period and have nothing but an unwarranteed broken refrigerator for $2000. All refridgerators were floor models with minimal cosmetic damage but are supposedly supposed to be fully functional.Our first refrigerato...
Entity
Categories: Appliances
25, Report:
#1130416
Posted Date:
Mar 13 2014
Sears Outlet Took advantage of, neglected Monroeville Pennsylvania
First of all, this hellhole is disguised as a warehouse. You know how they say you get what you pay for? Well, this story is going to prove that point. My boyfriend and I purchased a refrigerator at Sears Outlet in early February of this year. I had to handle the delivery men, ...
Entity
Categories: Unusual Rip-Off