- Report: #1448732
Complaint Review: Sears Sears Outlet Sears KMart Sears Online -
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Author Confirmed
Why?
Sears Sears Outlet Sears KMart Sears Online
United States
Web:
www.sears.com
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Sears, Sears Outlet, Sears KMart, Sears Online Failure to Process Refund - Sears Kept the Dryer and my $582 dollars, too Internet
Six weeks ago I purchased a gas dryer online through Sears.com as the listing said that it would be installed "within 3 business days"
After I had made the purchase, I was informed that it would take 3 weeks for the dryer to be delivered. I cannot live without a dryer for my laundry for 3 weeks, so I immediately (within 2 hours) called to cancel the order.
I was told that I would receive a refund to my credit card within "3 to 5 days"
That was 6 weeks ago. Every time I call the 877 number for Sears, I am connected with a foreign call center where I am given the run-around. I am told that "in 3 to 5 days" I will get a refund...and it never comes.
Meanwhile, I have a broken dryer and I have already paid out $582 dollars to Sears for a dryer that was never delivered. I don't want to extend my debt further.
This is clearly a scam and apparently I am not the only one who has fallen victim.
I am disappointed that a company that used to have a good reputation has fallen so far and now must resort to online criminal activity.
The next step, I suppose will be to call my credit card, and if that fails, I will need to contact a lawyer.
