1, Report:
#660321
Posted Date:
Nov 10 2010
Earthlink, Inc False advertising, 4 hours on the phone with customer service, no resolution Atlanta, Georgia
Earthlink was contacted on 11/8/2010 to set up an Internet connection to the apartment I moved into on 11/7/2010. Upon speaking to a representative (in India), the representative said they have High Speed Cable available and repeatedly said that the connection speed of the line bein...
Entity
Categories: Internet Service Providers
2, Report:
#579686
Posted Date:
Mar 11 2010
Earthlink, inc unable to cancel my account - attemped numerous times by phone and email Saint Louis,, Missouri
I have attempted multiple times calling, chat and email in order to cancel my account.I was told to call in the month of renewal to cancel, which I did. I was told my account was canceled. No I did not get a name, did not think I would have this problem.The account was n...
Entity
Categories: Internet Service Providers
3, Report:
#540002
Posted Date:
Dec 16 2009
EARTHLINK, INC COMPANY CHARGED ME FOR 2 MONTHS OF SERVICE THAT WAS NOT PROVIDED Internet
I signed up for Earthlink in October of 2009. I thought that the rate seemed pretty good, and since I had recently gone through a nightmare with Verizon, was in a non-ATT service area, and will not even touch Charter, I was left with little options as to who my ISP would be.
...
Entity
Categories: Internet Service Providers
4, Report:
#204252
Posted Date:
Dec 28 2006
Earthlink Ripoff will not acknowledge receipt of cancellation request sent through UPS Atlanta Georgia
I've tried calling Earthlink on several occasions to try and cancel my DSL service, after being on hold for more than twenty minutes I've given up on trying to call them. I went to their website and clicked the link Cancel Account and it brought me to their Policies and Agreements, ...
Entity
Categories: Internet Service Providers
5, Report:
#182691
Posted Date:
Mar 22 2006
Earthlink I returned their product UPS and Earthlink Inc have not returned my money. ripoff Atlanta Georgia
On February 4, 2006 I talked to someone over the phone and I also informed them that I had disk network and needed to upgrade my internet to DSL. I received it later and after having a professional installer and it didn't work. I contacted Earthlink and they said I would be sent ...
Entity
Categories: Cable TV
6, Report:
#177387
Posted Date:
Feb 22 2006
Earthlink Price Scams Ripoff First 6 month bait and Switch followed by monthly overcharges and lies to cover it up Atlanta Georgia
Earthlink, Inc. is the poster child for a class action suit. That will be their only reason to stop stealing from its customers. earthlink.net and Earthlink, Inc. operates by means of fraud, and deception coupled with fake disclaimers and false promises. I changed our DSL service to...
Entity
Categories: Internet Service Providers
7, Report:
#42397
Posted Date:
Jan 27 2003
Earthlink inc Delinquent refund of non-working home networking gateway Atlanta Georgia
I switched to Earthlink from Time-Warner Road Runner some time last summer. When I got a second computer, I wanted to put the second on the Internet, so I approached Earthlink about their advertised Home Networking Gateway (HGN) solution. Unfortunately, due to inept customer servi...
Entity
Categories: Internet Services
8, Report:
#27983
Posted Date:
Aug 26 2002
Earthlink, Inc. ripoff Earthlink does not pay their debts. They have owed me $79.80 for over a year. false promises Atlanta Georgia
Earthlink has owed me a refund of $79.80 for over a year. It is for the unused portion of a year of prepaid service. They acknowledge the debt and they keep promising to pay but I still don't have the refund.
Gary
Andover, Kansas
Entity
Categories: Internet Services
9, Report:
#22286
Posted Date:
Jun 07 2002
Earthlink, ISP, Let's Act on Them, Yahoo Group Earthlink Dirt Atlanta, Georgia
Earthlink has wrongly charged me $380 because its agents have through incompetence or through unstated management policy:
1. Failed to carry out my instructions,
2. Made false statements regarding explicit contractual matters,
3. Failed to apply billing statements in accordan...
Entity
Categories: Internet Services
10, Report:
#4726
Posted Date:
Apr 30 2002
Earthlink: Make Sure You Read Fine Print ..CANCELATION FEE Rip-off!
I recently tried Earthlink ISP. I downloaded the software and signed up. The software kept hanging up Windows and would let me use my computer for anything else. After about four days of working with their technical support and not being able to fix the problem, I canceled my accoun...
Entity
Categories: Internet Services
11, Report:
#11695
Posted Date:
Jan 16 2002
Earthlink is fraught with liars and thieves...
As has been the case in other posts here, I am waiting and have waited since July, 2001 for a refund. I have received replies from Customer Service that range from, I will check it out and get back to you to, The check has been 'processed' and should go into the mail within a coupl...
Entity
Categories: Internet Services
12, Report:
#9608
Posted Date:
Dec 24 2001
Earthlink refuses to pay attention to the problems of their clients. *UPDATE check is in the mail. Not.
Earthlink purchased the ISP I worked for and closed it in March, 2001. As part of my severance package I was granted a dial-up account at no charge until March, 2002
In June, 2001, I received a statement from Earthlink stating that I owed them $30.48 for Simultaneous Login, $1 f...
Entity
Categories: Internet Services