Complaint Review: Western Dental - Nationwide

 I and my fiancé had gone to western dental to get a free colsulation plus X-rays for our oral and orthodontist dentist appointment they stayed it would be all free and only a check up. Once we were seen an hour and a half after our appointment time scheduled, they were telling us how much the braces cost would be and all the work they were doing would be the cost of what the braces would be. They did not say that they were also going to charge for the regular oral hygienist work. I kept asking them how much that would be before the started the work and the dentist didn't even allow me to get answers he was just stating they will give us all information after they were done. So then I asked the lady doing all the financial work and she stated that it would be the same as the braces nothing extra and that the bill would be every 27th of the month. She provided me the price for me and my fiancé and let me tell you they were not giving him any information so they were just doing work on him that was not even given by his consent.

Then they got to doing all the work on us. Once we signed paper work I and my fiancé were both drowsy by all the numbing medicine they gave him 4 shots and I had 10! I didn't not remember anything that was going on. You are not suppose to sign paper work when you can't even function! Wrong on their end! Before we were seen and in the waiting room we signed the paper work and we signed that we wanted all paper work with our information, and like I said once we left we were both out of it and we got home and that next 2th and 3rd we got charged already! When they stated that it was only going to be 229.29 every month on the 27th so why are they now charging us double well looks like they forgot to give us copies of our bills and contract.... So then we went into the office and there was so much paper work they did not give us and so many other payment dates that we signed for which like I said don't even remember because they had us sign paper work not fully responsive. So to make things easier since now we have a total of more then what they originally said just for braces which was the total of 9,000 they added an extra 6,000 that we were not told about or aware about. So to be able to even afford that because that put us at 3 different payments on every 2nd, 5th and 27th of the month! Are you kidding me I have rent every 1st of the month!

So I called 2 weeks before our payments of the 2nd and 5th and the lady Flor stated she changed both those dates together for every 15th of the month so that puts us at only 2 payments month not 3... Well I check my account 09/02/2017 and look what I found 119.30 taken from my account.... after I called to confirm on Friday September 1st to make sure that our payments were both changed to the 15th and receptionist stated yes that it is the 15th and the 27th only... so why are they charging me the dates that weren't not suppose to.... well that's western dental for you they don't care about your health all they want is money.... so looks like I am going to get charged on the 5th and what also the 15th and the 27th?! So instead of it being 2 payments monthly now they added an extra on the original 3! Putting us at 4 payments and that wasn't even in the contract! They are horrible and the are making me lose my mind and I can't even afford living because of them any longer! Some one please help! I am in great need! :(