- Report: #69174
Complaint Review: VIDEO PROFESSOR - Denver Colorado
-
Author Not Confirmed
Why?
VIDEO PROFESSOR
2590 W., 2nd Avenue, Unit 15 Denver, 80219 Colorado, U.S.A.
Phone:
800-525-7763
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
VIDEO PROFESSOR contact company they said they would return the charge for two of the videos, which would total 139.90 plus shipping. 3 months, I have not received any refund. Denver Colorado
I saw this advertisement on TV and ordered one video "Windows" My computer somhow lost memory therefore I was not able to use the CD I ordered, because my computer is in the shop.
A few weeks later, here comes another CD, and another and another. I did not open I called and spoke to one of the associates after the second CD, she said that she was sorry for the inconvience but I was suppose to call and cancel the other CD's. I said why would I cancel when I only ordered the one free video, the TV mention nothing about additional charges, or that you would have to stop additonal shippments that you did not order.
I told her all of the additional CD's were still in their packs and I can send them back. She told me not to send them back, that I could keep them at no cost to me because they could only refund the cost of two of the charges of 69.95 (X-2) totaling $139.90 and two shipping cost, because the first two charges were beyond the refund date. She said I would be receiving my refund within two weeks.
Well it has been three months and I tried calling them after (4) four weeks and through the month of September, but they have a machine that takes only your telephone number and promises to call you back, which they never do. I think the TV promotion should be band for National TV. It does not give you all of the information concerning how the Free CD is not really FREE. I am still waiting on my refund.
Joanne
Rocky Mount,, North Carolina
U.S.A.
A few weeks later, here comes another CD, and another and another. I did not open I called and spoke to one of the associates after the second CD, she said that she was sorry for the inconvience but I was suppose to call and cancel the other CD's. I said why would I cancel when I only ordered the one free video, the TV mention nothing about additional charges, or that you would have to stop additonal shippments that you did not order.
I told her all of the additional CD's were still in their packs and I can send them back. She told me not to send them back, that I could keep them at no cost to me because they could only refund the cost of two of the charges of 69.95 (X-2) totaling $139.90 and two shipping cost, because the first two charges were beyond the refund date. She said I would be receiving my refund within two weeks.
Well it has been three months and I tried calling them after (4) four weeks and through the month of September, but they have a machine that takes only your telephone number and promises to call you back, which they never do. I think the TV promotion should be band for National TV. It does not give you all of the information concerning how the Free CD is not really FREE. I am still waiting on my refund.
Joanne
Rocky Mount,, North Carolina
U.S.A.
