- Report: #1280835
Complaint Review: True Derma - Nationwide
-
Author Confirmed
Why?
True Derma
Nationwide, USA
Phone:
1-888-598-0354
Web:
www.truederma.com
Categories:
Business Rating:
(0)
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True Derma, LLC A costly scam Aurora, CO; Louisville, CO; St. Petersburg, FLA Nationwide
I clicked on a pop-up ad for a free trial of a skin-care product which sounded interesting--namely, True Derma Collagen Serum.
Being wary of a possible scam (my husband hd been taken in previously by a similar wine club scheme), I read the offer thoroughly, and found no mention of having to return it within a certain time period... or that if I didn't, I would be receiving the product on a monthly basis.
Well, the so-called "Free" sample arrived. I tried it. I didn't see any difference in skin tone, etc. So, I put it aside and thought no more about it when what to my wondering eyes did appear in my mailbox--another shipment of the same product!
This time the packing slip contained a phone number and email address in the event that I had any questiions or concerns. Shortly thereafter I received my credit card statement showing two charges of $98.41 each from True Derma. (More expensive than Lancome, Estee Lauder or any other top-line department store brands.)
Of course, I notified my credit card company not to pay those charges until I could ascertain just what was going on. I then called True Derma was was told, in essence, that it was my tough luck...that I had to have returned the first shipment within 2 weeks of receipt, and that since I hadn't, I was obligated to receive shipments on a monthly basis.
I finally managed to cancel the (non-existent) "agreement" and was told that I should ship--at my expense--the second bottle of the product to a P.O. box in Phoenix, AZ (yet another city!) in order to receive a credit to my credit card account.
So, I am still stuck with one of the $98.41 charges for a product I do not want.
Buyers BEWARE!!!
Dion
Los Angeles, CA
1 Updates & Rebuttals
Command Global
Las Vegas,Nevada,
USA
Incorrect Company Reported
#2REBUTTAL Owner of company
Tue, January 19, 2016
We are not disputing this transaction occured, however, the Reporter enterred the incorrect URL. We have received many reports over the past few months about a company/product called TRUE DERMA Face Serum.
We are not affiliated with this company in any way. We have hired attorenys to help track down the fraudsters who are unlawfully using our name trademark. We work with the comsumers affected to help seek relief. We have filed reports with every State Attorney General from the states in which he receive reports.
Please update the report immediately to remove our name and URL. You'll notice our company, truDERMA, LLC, is a highly-regarded national seller and does not offer trial offers. Nor do we sell any similar products.
Although we are not allowed by Ripoff Report to publish the details, feel free to contact our company for help with the details and contact information we've uncovered.
