- Report: #126289
Complaint Review: Tracfone - Internet
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Author Not Confirmed
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Tracfone
tracfone.com Internet, U.S.A.
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Tracfone Ripoff Sold phones airtime wouldn't work No phone tech or email tech help Impossible to contact company Miami Internet
On 27 Dec 2004 I purchased two tracfones with additional 400 minute airtime cards at Radio Shack in Lake Worth, Texas.
That same day I accessed the Tracfone website to "activate" the phones since that was the company's preferred method. I began the process about 4 p.m. I quit trying about 10 p.m. because I was getting repeated instructions to "try again".
On 28 Dec 2004 I began to call Customer Service at 1-800-323-2366 as instructed via an email from the company dated 27 Dec 2004 7:24 p.m. Repeated calls all that day and into the night were either met with a "busy"signal or when I get an automated voice instructions I would be cut-off when it was apparent that the automated system would not work and a "live" customer service rep would be needed. In the meantime I sent several email to the company technical support asking for help but never, to this day (7 Jan 2005), have they replied.
On 29 Dec 2004 I finally gave up and at 12:27 I placed an order with Cingular for wireless service.
Somebody needs to sue these people for fraud and deception and all the companies who sell this product!
Robert
Fort Worth, Texas
U.S.A.
That same day I accessed the Tracfone website to "activate" the phones since that was the company's preferred method. I began the process about 4 p.m. I quit trying about 10 p.m. because I was getting repeated instructions to "try again".
On 28 Dec 2004 I began to call Customer Service at 1-800-323-2366 as instructed via an email from the company dated 27 Dec 2004 7:24 p.m. Repeated calls all that day and into the night were either met with a "busy"signal or when I get an automated voice instructions I would be cut-off when it was apparent that the automated system would not work and a "live" customer service rep would be needed. In the meantime I sent several email to the company technical support asking for help but never, to this day (7 Jan 2005), have they replied.
On 29 Dec 2004 I finally gave up and at 12:27 I placed an order with Cingular for wireless service.
Somebody needs to sue these people for fraud and deception and all the companies who sell this product!
Robert
Fort Worth, Texas
U.S.A.
