- Report: #142783
Complaint Review: TracFone - Internet
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Author Confirmed
Why?
TracFone
Tracfone.com Internet, U.S.A.
Phone:
800-867-7183
Web:
N/A
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Business Rating:
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TracFone RIPOFF! Customer Care Center is a joke! No one speaks clear English, Difficult to understand, and 5 calls did not fix, although always said it should be working. Internet
I have called the joke # of "Customer Care Center" for Tracfone 5x, because my cell phone only receives calls, I cannot call out! All the representatives there may speak English, but it's so heavily accented that they are VERY difficult to understand.
When I ask to speak to someone who speaks English fluently, they tell me that they all speak 2 languages, and I never get anywhere! After each phone call (which lasts longer than it should because of the language problem) they tell me "should be working now" It NEVER is!!!!!
Have emailed them with my complaint. All I got back was a "generic" response, not addressing my complaint at all, but telling me that "customer feedback was important"
My airtime card is due-12-09-05 and I have 282.0 units.
I cannot use this cell phone to make outgoing calls!!!
Any suggestions on how I may get their attention??????????
Gen
Houston, Texas
U.S.A.
When I ask to speak to someone who speaks English fluently, they tell me that they all speak 2 languages, and I never get anywhere! After each phone call (which lasts longer than it should because of the language problem) they tell me "should be working now" It NEVER is!!!!!
Have emailed them with my complaint. All I got back was a "generic" response, not addressing my complaint at all, but telling me that "customer feedback was important"
My airtime card is due-12-09-05 and I have 282.0 units.
I cannot use this cell phone to make outgoing calls!!!
Any suggestions on how I may get their attention??????????
Gen
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Genevieve
Houston,Texas,
U.S.A.
Tracfone issue solved---LATE .. BEWARE of Tracfone!!!!
#2Author of original report
Fri, May 20, 2005
After 9 long phone calls to Tracfone, The attendant finally told me, after lenghty discussion (due to language barrier), that my Tracfone was "non-functioning" and that I had to buy a new one. I know they are only guareented for 1 year, this one was used once in 14 months. They did however, transfer my minutes from the old phone to the new one. My complaint is that it took them 9 times (of lenthy calls by me) to finally say instead of "it should now work" to, "it is defective" After I use up my minutes, I will change to a differnt cell phone company. BEWARE of Tracfone!!!!!!!!!!
