- Report: #1143980
Complaint Review: Sleepy's - Select State/Province
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Sleepy's
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Sleepy's LLC Sleepy's the Mattress RIPOFF ,VOID WARRANTY FOR ANY ISSUE, hicksville, Yonkers, New York
Sleepy's warrent is a ripoff. I brought a mattress from 1800mattress before both companies merged. After 4 years with the mattress the thing started to fall apart. The springs were coming out the sides of the mattress and the middle of the mattress is dented in. The dents is so bad that your can feel the box bed under the mattress. So i visted a Sleepy's location and explained to the manager that the mattress is on it's last leg and i would like to have the mattress covered under the warrenty. NOW HERE WHERE SLEEP'S SCAM COMES IN ! So the manager finds out that in October of 2014 our warranty will expire. So what he does is he says that he will have someone from Sleepy's customer service call us so that an inspector can come out and inspect the mattress. I said no problem i will be waiting for the Sleepy's rep phone call. About 3 months went by and i got no phone call from the Sleepys rep to set up the inspection of the mattress. Final i went back to the store and spoke to the manager and told him i have not received a phone call from the Sleepy's rep. So i waited in the store for a few minutes until he found out why i did not receive a phone call from the Sleepy's rep to set up the appointment with the inspector. He comes back to tell me that Sleepy's have been calling me for months and i did not answer my telephone. I found that weird because 1st i always have my cell phone on me and 2nd i check my voicemail on my cell phone everyday. From that point i knew i could not trust Sleepy's word if they said they called me everyday for the past 3 months. The mattress was brought from 1800mattress and not Sleepy's.
Sleepy's in January of 2013 replace the box spring under the warrenty without any issue. Now that my warrenty is coming to an end in October 2014 now Sleepy's is coming up with some medel bar going across the bottom of my medel frame that i never had that voids the warranty. SLEEPY'S NEED TO HONOR THE WARRENTY THAT COMES WITH THERE BEDS AND BOX SPRINGS. In 2008, 2009 anyone who brought a medel frame never had a medel bar with their frame.
1 Updates & Rebuttals
Cathy Sable
Hicksville,New York,
We're Here to Help
#2REBUTTAL Owner of company
Mon, May 05, 2014
We thank for social media post. We welcome the oppotunity to speak with you regarding this complaint. Please feel free to email your invoice # to [email protected] along with the best contact # for you.
