1, Report:
#1519728
Posted Date:
Jul 13 2022
Mattress Firm (formerly 'Sleepy's') Shrewsbury, NJ Ordered new bed from catalog, delivered in box; box never opened - refused return without 'restocking fee' of $120.00 on item costing $255.00 Shrewsbury New Jersey
Legally blind wife ordered folding cot from store catalog, delivered 3 days later in box. Upon delivery it was determined to be inapprpriate. Box never opened. At first Mattress firm refused any return, then tried to impose a $120.00 restocking fee on a $255.00 item. I had to ...
Entity
Categories: Fraud, Refund withheld, Scam artist, Bedding, Mattress
2, Report:
#1495509
Posted Date:
May 22 2020
MATTRESS FIRM Mattress Firm, Inc., Sleepy's delivering used, old & pre-owned sagged brand name mattresses disguised as Brand new mattresses via internet e-commerce fraud Houston Texas
I purchased a brand new mattress online from Mattress Firm website. In addition to the mattress price they charged me a $99.99 delivery fee. When the mattress arrived it was old, sagging and ripped with loode seaams and threads hanging. It sank in righ away in one night. I could f...
Entity
Categories: Mattress Stores
3, Report:
#1457445
Posted Date:
Aug 27 2018
Sean I Mcintyre Sean McIntyre Racism Connecticut Bristol Connecticut
The District manager of Danbury District for Mattress Firm sean mcintyre is a damn bigoted racist!
In all my years of working for Sleepy's/Mattress Firm I haven't seen such a boldly racist fellow who hires and fires based on race.
I was the showroom manager of Southbury under Mar...
Entity
Categories: Accountability, Bigots, Racists
4, Report:
#1450850
Posted Date:
Jul 09 2018
Synchrony Bank Online payment system seems purposely set up to confuse you when doing auto-pay Draper, Utah
In short, purchase made through Sleepy's, with Synchrony Bank handing account! Five year auto pay, to be finished August, 2018. All payments made, on time, however, if you set up payments on line, the system will only take one payment at a time! Even though it give...
Entity
Categories: Credit Card Processing
5, Report:
#1371798
Posted Date:
May 07 2017
Sleepys Firm Mattress Mattress Marshalls, Inc, 1-888-449-5944www.mattressmarshals.comP.O. Box 670727 Coral Springs Florida 33067-0727Mattress Firm Mechanicsburg (Same as Sleepy's) 2-time Lumpy, Bumpy, non-supporting mattresses, I'm disgusted, disappointed, frustrated, and inconvenienced! Mechanicsburg Pennsylvania
2-time Lumpy, Saggy, BumpyMattress.
We bought a mattress in July 2014 about 2 months later it developed little mountains all over it. I left it go for a few more months and then contacted Sleepys about my displeasure.
They had me contact corporate customer service which I did. ...
Entity
Categories: Mattress Stores
6, Report:
#1345497
Posted Date:
Dec 25 2016
Mattress Firm Sleepy's Refuses to refund my delivery charges Gastonia North Carolina
After waiting 2 weeks for my bed to be delivered,I called the store and talked to the Manager to get a refund on the delivery charges for late delivery.He told me it will be taken off my first bill. I recieved my first bill and no refund. I call back to the store again and the mana...
Entity
Categories: Mattress Stores
7, Report:
#1338060
Posted Date:
Nov 14 2016
Sleepys Will Not Honor Its Warranties Telford Pennsylvania
We purchased a Simmons Beautyrest mattress from a Sleepy's store. Less than 1 year after the purchase, one side of the mattress sagged extensively and essentially became a deep depression in the mattress. We contacted Sleepy's, who mailed us a Self-Inspection Kit to meas...
Entity
Categories: Mattress Manufactures
8, Report:
#1332848
Posted Date:
Oct 12 2016
Sleepy's sagging mattress Internet
We have purchased many mattresses from Sleepy's. The mattress we replaced we had owned for 14 years. After we had it delivered, we noticed it was sagging after just one month. Sleepy's sent an inspector out and had it replaced. The new mattress started to sag just as badly as the fi...
Entity
Categories: Mattress Manufactures
9, Report:
#1332317
Posted Date:
Oct 09 2016
sleepy's mattress co., 1180 old country road, riverhead, ny 11901 After stating my price range was $1500, I was given a price of $1478.45 for a beauty rest box spring and matress, the box spring was to be no charge. However, I was not only charged for the box spring, additional charges were $316.56,and with tax totalled $2277.36, much more than my $1500 request. riverhead New York
Went into Sleepy's to buy a new box spring and mattress because the sale included
'free box spring', free delivery and free curb removal of old mattresses.
Informed the salesman of a $1500 price range. He showed me a set for $1779.99. With the box spring
removed,$301.54, the ...
Entity
Categories: Unusual Rip-Off
10, Report:
#1323973
Posted Date:
Aug 23 2016
Sleepy's Refused to honor warranty Brooklyn New York
ATTENTION ALL SLEEPY'S CUSTOMERS:This is the clause in the warranty that they are using not to fulfill the warranty:Mattresses or foundations displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens or other subst...
Entity
Categories: Bed & Bath
11, Report:
#1321565
Posted Date:
Aug 09 2016
Sleepy's The Biggest Liars and deceptive peoples ever >>Please Don't Buy From Them Lake Grove Nationwide
We bought a bed and box spring from the Sleepy's location in Lake Grove New York 11755, We spent approx $5000.00 in the store.The warranty on bed is suppose to covered as long as you buy a bed cover, which we did. The company sent out a representive to see if the bed had a warranty ...
Entity
Categories: Department & Outlet Stores
12, Report:
#1321374
Posted Date:
Aug 08 2016
Sleepy's complete rip off with the rudest people in customer service albany new york
I purchased the top of the line Beautyrest Ultimate xl single mattresses on 6/20/16 from a woman named Allison at the Wolf rd store in Albany. I paid over $8,000. for these two mattresses only. Supposedly it was a July 4th sale price. The woman kept calling someone at each lin...
Entity
Categories: Bed & Bath
13, Report:
#1280307
Posted Date:
Jul 22 2016
Sleepy's 10022 selling used mattresses with legal tags cut off. Ignoring legal fines and sanctions /sleepy's at 969 3rd ave. New York ignored obvious signs I was sold a used mattress and manager seems to take pleasure in it. New York New York
Sleepy's sold me a used mattress and then refused to refund my money. The tag which is legally not to be removed had been cut. They have already been indictated by the Department of Consumer Affairs of the City of New York 200,000 dollars for doing things like this. and 750,000 doll...
Entity
Categories: Mattress Manufactures
14, Report:
#1277880
Posted Date:
Jul 22 2016
Sleepy's LLC Sleepy's Mattresses Comfort Guarantee Hicksville, NY Nationwide
I purchased my initial mattress in August of 2015, When the mattress arrived it was considerably firmer than the one in the store so the store agreed to resend another one stating that at times, the mattresses are not manufactured correctly. When the new mattress arrived, it w...
Entity
Categories: Mattress Manufactures
15, Report:
#1274138
Posted Date:
Jul 21 2016
Sleepy's Sleepys rip-off Bayside, NY Nationwide
On black Labor Day 2015 I went to Sleepy's in Bayside NY store to purchase a mattress on sale. I had a list with me of the mattress I wanted to check. As soon as I walked in the salesman grab my list and started to show me a $3,000 mattress. I told him I am not looking to spend t...
Entity
Categories: Mattress Stores
16, Report:
#1312406
Posted Date:
Jun 20 2016
Sleepy's Mattress Firm Mattress Marshall New mattress warranty Hampton Internet
I bought a new queen mattress the end of March 2016. Within 2 months, the mattress was sagging and the top cover bulging. When I went to the store (Sleepy's had been taken over by Mattress Firm), I was told that since the mattress was less than 120 days old, I coul...
Entity
Categories: Mattress Manufactures
17, Report:
#1294935
Posted Date:
Mar 21 2016
Sleepy's Warrantee Dept RE: Case No. 01717292 assigned on/or about Mar 4th 2016 Choice - Get Kit in 7-10 days to Self Diagnose Mattress Defect OR Wait 3-4 wks for appt at home Not sure of City where Cus Service is located Nationwide
I bought a $2206.96 Mattress set at Sleepys less than 3 years ago. Its a Serta and the customer service rep in the Warrantee dept at Sleepys confirmed that it has a 15 year Nonprorated warrantee plus 10 added years prorated.
I explained that I had detected a deep depression in the...
Entity
Categories: Warranty Companies
18, Report:
#1290700
Posted Date:
Feb 29 2016
Sleepy's / Mattress Marshall Avoiding my warranty rights Florida
I've been dealing with Sleepys and a third party company called Mattress Marshall that are the people who inspect mattresses covered under warranty. I have been getting the run around for 6 weeks now trying to get a marshall to come out and inspect my failing mattress. This be...
Entity
Categories: BBB Better Business Bureau
19, Report:
#1275738
Posted Date:
Dec 22 2015
Sleepy's Mattress UNprofessionals where we offer a 10 year warranty but no one backs it up. Harrisburg Pennsylvania
We purchased a memory foam mattress in October 2013 which came with a 10 year warranty. Earlier this year, we began having problems with the mattress sagging in the center which causes us to roll toward one another so we contacted the store. We went through their 3rd party Mattress ...
Entity
Categories: Mattress Manufactures
20, Report:
#1271870
Posted Date:
Dec 03 2015
SLEEPY'S SALESMAN SLEEPY IS A PITIFUL COMPANY TO BUY FROM HICKSVILLE New York
I bought a Tempurpedic mattress from Sleepy's. I specifically asked if the mattress gave off a smell. The salesman told me that it did absolutely no such thing. At the time of the order, the salesman told me that I could get a refund if I was not pleased, no questions asked. I place...
Entity
Categories: Unusual Rip-Off
21, Report:
#1267406
Posted Date:
Nov 12 2015
SLEEPY'S and MATTRESS MARSHAL INC. SLEEPY’S WILL CAUSE /WORSEN YOUR SPINE AND BACK- CHRONIC BACK PAIN AFTER SLEEPY’S PURCHASE- UNITED STATES Nationwide
I bought expensive pillow top mattress from Sleepy’s with their “comfort testing. Who knew that money doesn’t buy comfort?CHRONIC BACK PAIN CAUSED BY SLEEPY’S MATTRESSBeing a runner for nearly 30 years, long distance included, within 6-7 months I developed a back issue. I wa...
Entity
Categories: Mattress Stores
22, Report:
#1265453
Posted Date:
Nov 04 2015
progressive leasing, Sleepy's matress Beverly, MA bought a mattress, 2400.00, put 1269. down and financed rest, 7 months 315.00 payments, I still have a balance of 913.51 that interest is illegal correct? Beverly Massachusetts
My wife and went to a Sleepy's mattress store in Beverly MA and purchased a new mattress. It's cost was 2500.00, I put 1269.00 and finance the rest, the Sales man had told us that the loan had high interest, my failure had been not asking how high, I knew and believe the state law, ...
Entity
Categories: Mattress Stores
23, Report:
#1262541
Posted Date:
Oct 20 2015
Sleepy's HORRIBLE CUSTOMER SERVICE-LIARS Nationwide
Sleepy's has the worst customer service ever. Everytime I called customer service each one of them gave me a different policy. I bought a Tempur-Pedic bed from Sleepy's in Ellicott City and I wanted to return it because my body didn't like it. I went to the store in Hanover because ...
Entity
Categories: Bed & Bath
24, Report:
#1255714
Posted Date:
Sep 18 2015
Sleepy's Mattress Mattress warranty Pompton plains New Jersey
We purchased a $3500.00 top of the line box spring and pillow top mattress from sleepy' Mattress 18 - months ago. We both noticed we are waking up with sore backs. I looked at the mattres while my wife was sleeping and couldn't believe how much the mattress was sagging.
we went to...
Entity
Categories: Inspectors
25, Report:
#1241771
Posted Date:
Jul 14 2015
Sleepy's Warranty Void Nationwide
My grand parents bought a mattress here a little over a year ago. The sales person did not go over proper support on their bed for the Mattress they were buying and after a year the mattress started to sag. The delivery men also mentioned nothing about support voiding the warran...
Entity
Categories: Mattress Stores