- Report: #263956
Complaint Review: Sleepy's - Bethpage New York
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Sleepy's
175 Central Ave S Bethpage, New York, U.S.A.
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Sleepy's Sleepy's Not Willing to Stand Behind the Product They Sell ripoff Bethpage New York
I originally purchased a Kingsdown full size mattress set from Sleepy's in August 2004 for approximately $1200.00. The mattress developed a large dip and was completely unsupportive after about a year.
After reading the warranty information provided at the time of delivery, I waited until the dip met the 2" requirement for a warranty exchange and contacted Sleepy's. They arranged an inspection, which verified the mattress was defective and gave me a full credit for a product exchange in April 2006.
When the new mattress was being delivered, the delivery men for Sleepy's "found" a stain on my defective mattress and Sleepy's refused to process the exchange, claiming the stain voided my warranty. After numerous phone calls to Sleepy's, they agreed to process the exchange in June 2006, as I was able to remove the magically appearing "stain" the same day it occurred.
My second mattress, which I paid $300 extra for in an effort to fend off mattress failure, failed in three months. This mattress was also a Kingsdown.
Sleepy's set up another inspection and this time, the independent inspector determined both the mattress and original boxspring had failed. I requested a refund at this time and was denied because Sleepy's stated their policy was to only honor the manufacturer's warranty.
I accepted the exchange credit and decided to try another manufacturer for my next mattress, the third I was selecting in less than 2 years! I chose a Sealy Posturepedic full-size set and it was delivered in November 2006.
This mattress is now also failing.The mattress is caving in towards the center of the bed and provides no support. I have tried rotating the mattress and boxspring but continually wake up each morning with an aching back and stiff neck.
I contacted Sleepy's on June 22, 2007 via email requesting a refund for the defective merchandise. I sent my email to the president of Sleepy's, David Acker, and their general customer service email box. I received no response and followed up on the original request via email on July 11, 2007. Still the company did not respond, so I sent a letter via Priority mail on July 18, 2007.
I finally got a response from Sleepy's customer relations department and spoke with them on July 25, 2007, at which time I got the same round around about Sleepy's not issuing refunds.
I am currently waiting for their independent inspector to verify the mattress is defective and have an appointment scheduled for early August. I am appalled by Sleepy's refusal to issue a refund and their condescending manner when I speak with their customer service department. They had the nerve to claim they had been very accomodating to me in processing the previous two exchanges. Accomodating-they were simply honoring the warranties they so proudly trumpet in their advertising! Accomodating would have been issuing me the full refund I had requested when my second mattress failed, not forcing to me go through their exchange process, which takes anywhere from three weeks to three months to complete, a second time.
Due to the company's refusal to stand behind the product they sell and the lack of customer service they provide, I have also lodged a complaint with the Better Business Burea and am in the process of lodging a complaint with the Connecticut Department of Consumer Protection. In lodging these complaints, I discovered Sleepy's is no longer a member of the Better Business Bureau. If my experience is any indication of the poor quality product and customer service they supply, I can not say I am surprised.
Mj
Milford, Connecticut
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
After reading the warranty information provided at the time of delivery, I waited until the dip met the 2" requirement for a warranty exchange and contacted Sleepy's. They arranged an inspection, which verified the mattress was defective and gave me a full credit for a product exchange in April 2006.
When the new mattress was being delivered, the delivery men for Sleepy's "found" a stain on my defective mattress and Sleepy's refused to process the exchange, claiming the stain voided my warranty. After numerous phone calls to Sleepy's, they agreed to process the exchange in June 2006, as I was able to remove the magically appearing "stain" the same day it occurred.
My second mattress, which I paid $300 extra for in an effort to fend off mattress failure, failed in three months. This mattress was also a Kingsdown.
Sleepy's set up another inspection and this time, the independent inspector determined both the mattress and original boxspring had failed. I requested a refund at this time and was denied because Sleepy's stated their policy was to only honor the manufacturer's warranty.
I accepted the exchange credit and decided to try another manufacturer for my next mattress, the third I was selecting in less than 2 years! I chose a Sealy Posturepedic full-size set and it was delivered in November 2006.
This mattress is now also failing.The mattress is caving in towards the center of the bed and provides no support. I have tried rotating the mattress and boxspring but continually wake up each morning with an aching back and stiff neck.
I contacted Sleepy's on June 22, 2007 via email requesting a refund for the defective merchandise. I sent my email to the president of Sleepy's, David Acker, and their general customer service email box. I received no response and followed up on the original request via email on July 11, 2007. Still the company did not respond, so I sent a letter via Priority mail on July 18, 2007.
I finally got a response from Sleepy's customer relations department and spoke with them on July 25, 2007, at which time I got the same round around about Sleepy's not issuing refunds.
I am currently waiting for their independent inspector to verify the mattress is defective and have an appointment scheduled for early August. I am appalled by Sleepy's refusal to issue a refund and their condescending manner when I speak with their customer service department. They had the nerve to claim they had been very accomodating to me in processing the previous two exchanges. Accomodating-they were simply honoring the warranties they so proudly trumpet in their advertising! Accomodating would have been issuing me the full refund I had requested when my second mattress failed, not forcing to me go through their exchange process, which takes anywhere from three weeks to three months to complete, a second time.
Due to the company's refusal to stand behind the product they sell and the lack of customer service they provide, I have also lodged a complaint with the Better Business Burea and am in the process of lodging a complaint with the Connecticut Department of Consumer Protection. In lodging these complaints, I discovered Sleepy's is no longer a member of the Better Business Bureau. If my experience is any indication of the poor quality product and customer service they supply, I can not say I am surprised.
Mj
Milford, Connecticut
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
1 Updates & Rebuttals
Mj
Milford,Connecticut,
U.S.A.
**Update** Sleepy's
#2Author of original report
Tue, August 21, 2007
Sleepy's finally responded to my complaints on July 25. I got a phone call from their customer relations department. Again I got the song-and-dance about how Sleepy's has a "no-refund" policy and can only offer an exchange, if the mattress is deemed defective. I agreed to let their independent mattress inspector take a look at the mattress, reiterating my request for a full refund on the defective mattress, which I know is defective because the sag in the center of the mattress is visible to the naked eye. This is not a princess and the pea situation, the mattress is no good. I asked for an appointment within three days of our conversation and was booked for one two weeks later! The inspector found the mattress did have a dip measuring greater than 1 inch but less than the 1 1/2" inches required for a warranty exchange. Sleepy's told me they could not process an exchange or issue a refund because the mattress met "manufacturer standards". What is it with these manufacturers? Do they really believe a dip, body impression or sag of less than 1 1/2 inches is comfortable and not going to affect customer satisfaction and sleep quality? I turned down Sleepy's offer of employee pricing or a partial store credit and filed a claim with the CT Department of Consumer Protection regarding Sleepy's inability to resolve this matter to my satisfaction. I received a call from Sleepy's on 8/20 regarding this situation. Upon further review, they have decided to issue a full store credit of $925 for the mattress. I agreed to the credit, requesting that all delivery charges, restock fees, etc be waived as I will not spend one more cent with Sleepy's for a mattress. I am currently waiting on the credit to be sent to me via email and USPS mail.
