- Report: #70594
Complaint Review: ShopNBC - Eden Prairie Minnesota
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Author Not Confirmed
Why?
ShopNBC
6740 Shady Oak Road Eden Prairie, 55344 Minnesota, U.S.A.
Phone:
800-676-5523
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
ShopNBC, video professor false advertisement, no knowledge behind what they sell and no customer service behind the product, and bad service. ripoff. Eden Prairie Minnesota
I purchased video professor internet tools from shopnbc. They advertise: "this step-by-step program guides you through the software...you can learn how to set up your own web page...".
However, the package came with lesson one only (a completed course consist of 3 lessons, i found out later from the manufacture). So i called them up and the customer representitive i talked to can not help me because she doesn't know this product at all, after about 15 minutes of on and off conversation, she put me thru to talk to a supervisor. The supervisor insists that is a completed package and they offer no warranty, what i receive is what i got even thou it's not completed(and the supervisor knows it's not a completed course because she contacted the manufacture herself).
What can i do with one third of the information? how can i set up my own web page if i only have one third of the lessons? and shopNBC offers no return and no money back because i opened the package! If i know ahead of time that it's not a completed course as they should tell the customers, i would not open the package at all and will imediatly returne the package. Now i stuck with $40 of useless material!
Denny
Los Angeles, California
U.S.A.
However, the package came with lesson one only (a completed course consist of 3 lessons, i found out later from the manufacture). So i called them up and the customer representitive i talked to can not help me because she doesn't know this product at all, after about 15 minutes of on and off conversation, she put me thru to talk to a supervisor. The supervisor insists that is a completed package and they offer no warranty, what i receive is what i got even thou it's not completed(and the supervisor knows it's not a completed course because she contacted the manufacture herself).
What can i do with one third of the information? how can i set up my own web page if i only have one third of the lessons? and shopNBC offers no return and no money back because i opened the package! If i know ahead of time that it's not a completed course as they should tell the customers, i would not open the package at all and will imediatly returne the package. Now i stuck with $40 of useless material!
Denny
Los Angeles, California
U.S.A.
