- Report: #153862
Complaint Review: Safe Guard Pest Control - Kansas City Missouri
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Safe Guard Pest Control
safeguard.com Kansas City, Missouri, U.S.A.
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Safe Guard Pest Control ripoff Kansas City Missouri
We were approached at our door by what appeared to be a "nice guy" outdoor salesman. This salesman said he was with a reputtable company- SafeGuard Pest Control. Well, his smooth talking pitch deceived us. He stated that a one-time pest control spray of our home was "just $45.00 beacuse your other neighbors are having this service as well".
He also stated that if we were not not satisfied with our service, that we would get a 100% refund. Let me tell you that nothing was farther from the truth. What we got was a poor pest treatment and misery. There is no 100% refund policy and to make matters worse, the salesman actually enrolled us into a 1-year contract and intentionally did not make us aware of this.
When we contacted the manager, all we got was a run around. Some young 18yr old new manager without a clue as to manage a business. So, do yourself a favor. And this applies to ANY outside door knocking salepeople.
Do Not Buy Anything From Them, They Will Eventually Just Go Away!!!
Matt
olathe, Kansas
U.S.A.
He also stated that if we were not not satisfied with our service, that we would get a 100% refund. Let me tell you that nothing was farther from the truth. What we got was a poor pest treatment and misery. There is no 100% refund policy and to make matters worse, the salesman actually enrolled us into a 1-year contract and intentionally did not make us aware of this.
When we contacted the manager, all we got was a run around. Some young 18yr old new manager without a clue as to manage a business. So, do yourself a favor. And this applies to ANY outside door knocking salepeople.
Do Not Buy Anything From Them, They Will Eventually Just Go Away!!!
Matt
olathe, Kansas
U.S.A.
1 Updates & Rebuttals
Aaron
Henderson,Nevada,
U.S.A.
We do indeed honor our MONEY BACK GUARANTEE policy
#2UPDATE Employee
Wed, March 08, 2006
Matt in Olathe KS, I must admit that I am unhappy after reading your post. I am a regional manager with Safeguard Pest Control, Kansas City is in my region. I am sorry about your negative experience with our company. We do indeed honor our MONEY BACK GUARANTEE policy. In order to qualify for a full refund on services performed we ask customers to allow us to perform at least two FREE RETREATMENTS in order to bring the pest problem under control. If Safeguard is unable to remedy the pest problem after these FREE RETREATMENTS we guarantee to refund the customer's most recent service charge. As I am unaware of the specifics on your accounts I cannot speak to why we were unable to remedy your pest problem. At any rate I am more than willing to offer a full refund on any monies that you paid Safeguard. If you would like to speak with me please call me at 702-990-0729. I must defend our door to door salesrep that originally sold you the Safeguard service plan. He was one of our hard working college students attempting to make some money during his summer break. While I am not naive enough to assume that these hard working students do not get over zealous at times, I do not believe that they are looking to decieve or mislead anyone. I hope to think this was an exception rather than the rule. At any rate, I am sorry for your experience with our company. We service over 60,000 customers across the country. We do our best, and I believe we do better than most of our competitors but obviously we dropped the ball at your home. For that I am sorry. Please feel free to contact me, I would like nothing else than to change your opinion of Safeguard.
