- Report: #5530
Complaint Review: ROCK HONDA - FONTANA California
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ROCK HONDA
FONTANA, California, U.S.A.
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ROCK HONDA CONSUMER RIP-OFF FRAUD CALIFORNIA STYLE ! *REBUTTAL
MY SON, AGE 21, WENT TO ROCK HONDA IN FONTANA TO LOOK AND POSSIBLY PURCHASE THE HONDA HYBRID VEHICLE. HE LEFT THAT SAME DAY IN THE CAR OF HIS DREAMS HAVING TRADED IN HIS HONDA ACCORD, (WHICH IS IN MY NAME NOT HIS) GAVE THEM 4500 DOLLARS IN CASH AND SIGNED A LEASE.
APPROXIMATELY A WEEK LATER THEY NOTIFIED HIM THAT THE LOAN WAS NOT FUNDED. HE WENT BACK DOWN TO GET HIS CAR AND MONEY BACK BUT THEY TOLD HIM NO, THEY COULDN'T TAKE THE CAR BACK, IT WAS NOW A USED CAR, AND THEY HAD ALREADY SOLD HIS ACCORD. (I NEVER SIGNED OFF THE CAR.)
HE AGREED TO CALL ME AND SEE ABOUT OBTAINING A CO-SIGNER. I HAD ROCK HONDA SEND ME THE PAPERWORK AND CALLED THEM STATING I WOULD NOT CO-SIGN ON THE LEASE, BUT WANTED TO RENEGOTIATE A NEW CONTRACT, PURCHASING THE VEHICLE, NOT LEASING. I WAS TOLD THEY WOULD HAVE TO GET BACK WITH ME WHICH THEY NEVER DID, INSTEAD CALLING MY SON STATING A DEAL WAS A DEAL AND HE COULDN'T CHANGE ANYTHING.
WE WERE THEN ADVISED, BY A FRIEND, TO CONTACT DMV, WHICH HE DID TWO WEEKS AGO, AND HE HAS BEEN PROMISED SOME KIND OF ANSWER BY NEXT WEEK.
MEANWHILE, THIS PAST WEEKEND, ROCK HONDA HAD THE NEW CAR REPOSSESSED STATING HE FAILED TO MAKE ANY PAYMENT. WHAT PAYMENT? THERE WAS NO CONTRACT, THEREFORE, MAKE A PAYMENT TO WHOM.
MY SON CALLED ROCK HONDA THIS MORNING ONLY TO BE TOLD HE WILL NOT BE GETTING HIS CAR (MY CAR) NOR ANY OF THE MONEY HE PUT DOWN. THIS CAN'T BE RIGHT.
APPROXIMATELY A WEEK LATER THEY NOTIFIED HIM THAT THE LOAN WAS NOT FUNDED. HE WENT BACK DOWN TO GET HIS CAR AND MONEY BACK BUT THEY TOLD HIM NO, THEY COULDN'T TAKE THE CAR BACK, IT WAS NOW A USED CAR, AND THEY HAD ALREADY SOLD HIS ACCORD. (I NEVER SIGNED OFF THE CAR.)
HE AGREED TO CALL ME AND SEE ABOUT OBTAINING A CO-SIGNER. I HAD ROCK HONDA SEND ME THE PAPERWORK AND CALLED THEM STATING I WOULD NOT CO-SIGN ON THE LEASE, BUT WANTED TO RENEGOTIATE A NEW CONTRACT, PURCHASING THE VEHICLE, NOT LEASING. I WAS TOLD THEY WOULD HAVE TO GET BACK WITH ME WHICH THEY NEVER DID, INSTEAD CALLING MY SON STATING A DEAL WAS A DEAL AND HE COULDN'T CHANGE ANYTHING.
WE WERE THEN ADVISED, BY A FRIEND, TO CONTACT DMV, WHICH HE DID TWO WEEKS AGO, AND HE HAS BEEN PROMISED SOME KIND OF ANSWER BY NEXT WEEK.
MEANWHILE, THIS PAST WEEKEND, ROCK HONDA HAD THE NEW CAR REPOSSESSED STATING HE FAILED TO MAKE ANY PAYMENT. WHAT PAYMENT? THERE WAS NO CONTRACT, THEREFORE, MAKE A PAYMENT TO WHOM.
MY SON CALLED ROCK HONDA THIS MORNING ONLY TO BE TOLD HE WILL NOT BE GETTING HIS CAR (MY CAR) NOR ANY OF THE MONEY HE PUT DOWN. THIS CAN'T BE RIGHT.
2 Updates & Rebuttals
Rock Honda is a Ripoff
San Bernardino,California,
USA
FACE IT!!!! You Are Dishonest!!! You did it to us!!! D
#2Consumer Comment
Thu, June 11, 2015
It upsets me that you can defend a place that ripped us off too!!! In 2014!!! I sold cars - Toyotas and Mitsubishis and you screwed me over which is really not cool. I just came in to buy a MINI COOPER for $9,000 and you tell me that I would get a better payment with a new car? I kept saying that that isn't right. It is going to be too much.
Way too much pressure, guys flirting and making comments in the dealership to my daughter (sexual harassment), and other junk, just to make a sale off of a single mother who struggles?
You do illegal practices. You may not get caught but you do illegal practices.
My dealership never sent a person home with a car they didn't think they could finance. They would call them either way and if not they would be honest. We sold 52 cars a month out of our Fleet Department and that was due to honesty.
My Fleet Manager boss was an ex-Marine and stood by integrity.
Why don't you try that?
We did lease this person a vehicle.
#30
Fri, December 14, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: John Gritter
Their phone number: 909-829-0830
Their relationship to the company: Supporter
Rebuttal:
Hi,
We did lease this person a vehicle. He wanted to lease this vehicle in order to get a lower monthly payment through leasing. When we were unable to obtain financing for him, we contacted him and were told by him that he could get a co-signer. The documents were drawn up and Fedex'd out to the
mom. We were told they did not receive them. We then sent another set of documents to the mom overnight. He then contacted us attempting to renegotiate his lease. We advised him he would have to come back in to the dealership. He broke several appointments(just never showed up) and then stopped returning our phone calls. At that point, having no other
recourse, we had his vehicle picked up. He promply called us. We renegotiated and turned his lease into a purchase. By doing that for him we were able to obtain financing without his co-signer and picked up his vehicle a happy customer. It sounds like the co-signer was the problem.
His mother did not approve of his leasing or buying of a new car. She did not have all the facts from the son. You did not even hear from the son.
In fact he admitted to us that he signed the title for his mother on the trade.
We would like for you to remove this tagged complaint from links
associated Rock Honda on all the browsers, we understand that it will remain on your site along with our rebuttal.
Contact John Gritter at 909-829-0830 on this matter.
