- Report: #929068
Complaint Review: Red Pocket Mobile - Internet
Reported By:
Tasha Jones -
, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Red Pocket Mobile
Internet, United States of America
Phone:
Web:
http://goredpocket.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Red Pocket Mobile worst customer service, Cut off my internet 10 days after I paid my bill Internet
I purchased this plan back in June since my contract ended with
t-mobile. The biggest mistake of my life I paid $59.99 for unlimited
text,talk, and 2 gb of internet. About 10 days into the plan my internet
cut off suddenly. I contacted customer service and was placed on hold
for more than 30 minutes. I finally reached someone who was very rude to
me when I explained my internet was not working. She placed me on hold
(probably transferred me back into the queue) and I stayed on hold for
another rude customer service agent to come on the phone. None the less
it winded to the fact that I supposedly used up 2 GB of internet in 10
days. I told the guy this was NOT TRUE. I work 10 hrs a day and I also
go to school , I check my Facebook twice a day and twitter runs. THAT'S
IT how would that have consumed 2 gb of DATA?? He then did something in
the system and once I hung up the phone with him. ALL OF A SUDDEN the
internet mysteriously worked. So I was fine figuring every company has
system glitches once in a while. Now we are in August and EVERY month my
internet goes out at least 3 times before I am set to pay the bill. I
have an I phone 4 and each time I call customer service agent they
either are very rude, not very willing to help, or hangs up. This is the
WORST CUSTOMER SERVICE I HAVE EVER RECEIVED PERIOD. To say the least if
I can save anyone the heartache after reading all of these reviews I
wish I would've done my own research. I just realized by reading the
reviews here that the $59.99 plan was cut to $54.99 and they lowered the
2 gb to 1 gb. DON'T get this service WHAT SO EVER!! PLEASE, also I
am going to the BBB of Florida as well as writing to they States Attorney General's office. The only way to stop this company is to
REPORT THEM
am going to the BBB of Florida as well as writing to they States Attorney General's office. The only way to stop this company is to
REPORT THEM
