- Report: #1260395
Complaint Review: Hotels.com - Nationwide
-
Author Not Confirmed
Why?
Hotels.com
Nationwide, USA
Web:
Www hotels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hotels.com Made a reservation and paid online to confirm. Drove 45 minutes to get to hotel only to find out there was no vacancy. In fact, every hotel in the area was sold out. Took 5 calls to hotels.com to request a refun. Kept gettin "disconnected". There office is not located in the US. Who know. Not USA Nationwide
Made a hotel reservation online and drove 45 minutes to the hotel. This hotel is located 3 1/2 hours away from my home. When we received a confirmation that our room is guaranteed. When we arrived at the hotel at midnight, the hotel was oversold and our reservation was not honored. I made five phone calls to hotels.com and could not get anyone to help us. They processed my payment and told me it would take up to two weeks to get a refund. Their office is located in the Philippines and no one there speaks English as a first language. It took me five calls to get a confirmation of cancellation which then stated that I may or may not get a refund. The entire area we were traveling to was sold out because of the football game and we were left without a reservation. We ended up finding our own reservation and paying for it again so the entire evening at a cheap hotel cost us more than $300. I would not recommend hotels.com if it was the only way on this earth to get a hotel room.
