- Report: #1278488
Complaint Review: Hotels.com - Internet
-
Author Confirmed
Why?
Hotels.com
Internet, USA
Phone:
8003091391
Web:
www.hotels.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hotels.com Rip off your earned rewards Asia Internet
Beware of the fine print hotels.com hides...if you are like me, you earned rewards (over 10, for ea 10 night you earn free night). Well I tried to use my free night and these sorry foreigners (yeah I said it, I called them out!!!!.....AND!!!) told me I had to wait 35 days before I could use MY FREE NIGHT THAT I EARNED USING THEIR SERVICES...WTH!!!...This is absolutely unacceptable, you did not waste or the hotel did not waste or wait 35 days to take my money why the hell do...
I have to wait 35 days to use my free one nights...just a dam rip off..I am going to report them to rip-off.com and make sure all my friends and family are aware of their hidden practices...they will probably take this off their page, but it will be posted on my page...and yes I am highly ticked off!!!! YOU JUST LOST THIS CUSTOMER AND THE FRIENDS/FAMILY I RECOMMENDED!!!! I have called for 3 nights trying to use my earned rewards and each night they give me some bull that they have escalated to their email dept to release my rewards.
I did find out they they are based in Asia somewhere, the 1st time I called and aske where they were located the rep hung up on me, the 1nd time I called I spoke to a "supervisor", he could barely speak english and relly pissed me off, told me this time it would take 3-7 days to escalate my rewards, so now I went from 24 hrs to 3-7 days, what a joke....I hope all these compliants put them out of business...if it were up to me I would shut them down immediately after all the compliants.
