- Report: #1445528
Complaint Review: Golds Gym - Austin Texas
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Author Confirmed
Why?
Golds Gym
701 S Capital of Texas Hwy, West Lake Hills , TX Austin, 78746 Texas, United States
Phone:
5122153005
Web:
https://www.goldsgym.com/austin-westlake/
Categories:
Business Rating:
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Golds Gym I was a member at the Westlake location of Austin Texas. Since I had to leave the coutry indefinitely, I canceled the membership on Feb 23. I was told I will be charged on March 15 as per their cancelation policy, but I am charged unfairly for April and May as well. On contacting them, they are now saying that they do not have any record of my membership cancellation. Austin Texas
I am writing regarding the fact that I canceled my golds gym membership on February 23 since I went out of the country for a few months. I was told that as a cancellation policy I will be charged in March as well as my billing cycle was from 15th of the month.
However, to my surprise, I have been continuously charged the monthly fee in the months of April as well as May on my credit card. I am still out of country so I am not able to call. I came in person at the Westlake location to let them know about the fact that I am discontinuing the service on the evening of February 23 2018 and they told me that I am all set. I am hoping to get the fee for April and May refunded and not charged in the future.
