- Report: #268955
Complaint Review: Go-optic.com - Wilmington Delaware
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Author Confirmed
Why?
Go-optic.com
3422 Old Capital Trail, Ste. 718 Wilmington, 19808 Delaware, U.S.A.
Phone:
877-634-2020
Web:
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Go-optic.com DON'T go-optic.com!!! Ripoff Wilmington Delaware
if you think buying glasses online is a good idea, think twice about using go-optic.com. my drama began when i paid $206.95 for a pair of glasses with polarized lenses (the kind that turn into sunglasses) but was sent regular ones.
when i first complained, they refused to take responsibility at all. then they "generously" offered to only charge me for HALF the lens switch. when i finally convinced them that they should, in fact, give me the glasses i paid for, they allowed me to return them -- at my expense, of course. since i live in new zealand, this cost me over $60.
but my problems only began there. because my mother sent me the glasses from the usa (i didn't want to pay go-optic's $33 international shipping fee), the return got stuck in customs. despite repeated calls from the shipping company, dhl, go-optic did nothing to help, because they were afraid they would have to pay a tax on the order. i wound up making numerous overseas calls to both dhl and go-optic. during one call to go-optic, they told me i would have to pay the full $33 to have the glasses shipped to me once they fixed their error. i refused, as this charge is inflated and includes a handling fee, and i had already spent over $60 of my own money to correct their error. i said i would just return the glasses, but they said they would only refund the cost of the frames, even though the lenses are what they screwed up!!!!
of course, they didn't even have my glasses yet, dhl did. but dhl assured me once they received proof my mother sent me the glasses, all go-optic would need to do is prove they sent the glasses to my mother. i sent dhl the documentation from my mother, but when they contacted go-optic, they refused the package! according to dhl, go-optic is sending it back to me via a different courier. i am out over $200, i have no glasses, and i am VERY, VERY ANGRY!!!!
throughout my many calls and emails to go-optic, they have maintained a "the customer is always wrong" attitude that is the hallmark of the "customer service" industry. when i apologized to one operator for yelling at her for not transferring me to a supervisor, saying i knew she was just following policy, she told me customers yell at her "all the time" and that go-optic is "the reason she never shops online."
i say go ahead and shop online...but NOT AT GO-OPTIC!!!!!!!
Exusa
glendowie, auckland
New Zealand
when i first complained, they refused to take responsibility at all. then they "generously" offered to only charge me for HALF the lens switch. when i finally convinced them that they should, in fact, give me the glasses i paid for, they allowed me to return them -- at my expense, of course. since i live in new zealand, this cost me over $60.
but my problems only began there. because my mother sent me the glasses from the usa (i didn't want to pay go-optic's $33 international shipping fee), the return got stuck in customs. despite repeated calls from the shipping company, dhl, go-optic did nothing to help, because they were afraid they would have to pay a tax on the order. i wound up making numerous overseas calls to both dhl and go-optic. during one call to go-optic, they told me i would have to pay the full $33 to have the glasses shipped to me once they fixed their error. i refused, as this charge is inflated and includes a handling fee, and i had already spent over $60 of my own money to correct their error. i said i would just return the glasses, but they said they would only refund the cost of the frames, even though the lenses are what they screwed up!!!!
of course, they didn't even have my glasses yet, dhl did. but dhl assured me once they received proof my mother sent me the glasses, all go-optic would need to do is prove they sent the glasses to my mother. i sent dhl the documentation from my mother, but when they contacted go-optic, they refused the package! according to dhl, go-optic is sending it back to me via a different courier. i am out over $200, i have no glasses, and i am VERY, VERY ANGRY!!!!
throughout my many calls and emails to go-optic, they have maintained a "the customer is always wrong" attitude that is the hallmark of the "customer service" industry. when i apologized to one operator for yelling at her for not transferring me to a supervisor, saying i knew she was just following policy, she told me customers yell at her "all the time" and that go-optic is "the reason she never shops online."
i say go ahead and shop online...but NOT AT GO-OPTIC!!!!!!!
Exusa
glendowie, auckland
New Zealand
3 Updates & Rebuttals
Jirayr Kalenian
United States of AmericaIncorrect Contact Information
#2Consumer Suggestion
Wed, October 26, 2011
Truly one of the worst companies I have ever dealt with. No wonder they have an F rating from the Better Business Bureau and there are hundreds of complaints about them online.
Part of the reason they may be very difficult to get ahold of is that the Better Business Bureau has the incorrect information for the principal of the company. It is not Joe Calen. His name is Joe Kalenian and his office phone number is 1-310-325-7881.
Rose
Woodcliff Lake,New Jersey,
U.S.A.
you are right, Go-Optic is a RIP OFF
#3Consumer Comment
Sat, October 18, 2008
Too bad I did not see these reviews first. The website looked legitimate & when I spoke with a cust serv rep over the phone, as she guided me how to place the order, I did not believe I would have trouble. Well the experience with them has been nothing but AGGRAVATION. They filled the order incorrcetly, (they did not put the prescription gradient lenses into the frame, & did not tint the lenses the correct color). Cust service REFUSED to do anything to correct their mistake. The sent me emails like , "sorry you feel that way" and you "assumed".."if you pay additional (money)..." I assumed they were legitimate, I was WRONG. They actually told me to bring the frames to an eyeglass store & have the lense inserted into the frame! I sent them the lenses & frames back & disputed it with my credit card co. Now they sent me an email that they are sending the lenses & frame back to me. just the way they were sent originally! DO NOT ORDER FROM THEM, SPARE YOURSELF AGGRAVATION!
Exusa
glendowie, auckland,Other,
New Zealand
Go-Optic...it just get worse and worse!
#4Author of original report
Sat, August 25, 2007
After receiving at least one e-mail per day from the fine folks at go-optic.com telling me WHY they won't refund the cost of the lenses they charged me for but did not give me, i decided to check with the better business bureau. here is go-optic's entry. BBB of Delaware 60 Reads Way New Castle, DE 19720 302-230-0108 [email protected] May Not Be Reproduced for Commercial or Sales Purposes Go-Optic.com 3422 Old Capital Trail Unit # 718 Wilmington, DE 19808 The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report. File Open Date: 04/11/05 Principal: Joe Calen Phone Number: 877-634-2020 Membership Status: This company is not a BBB member Type of Business: Internet Shopping CUSTOMER EXPERIENCE Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). As of May 18, 2005 certified mail receipt was returned signed. Complaints against this business concern Billing or Collection Issues, Delivery Issues, Refund or Exchange Issues and Sales Practice Issues. When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them. The BBB processed a total of 23 complaints about this company since the firm's BBB file was opened in April of 2005. Of the total 23 complaints since the firm's BBB file was opened in April of 2005, 10 of those were closed in the last 12 months. Complaints Concerned Sales Practice Issues: 1 Outcome of the complaint - No Response: 1 Delivery Issues: 2 Outcome of all complaints - No Response: 2; |[2 - Company failed to respond to the BBB to resolve or address the complaint issues.]| Refund or Exchange Issues: 17 Outcome of all complaints - No Response: 17; |[8 - Company failed to respond to the BBB to resolve or address the complaint issues.]| Billing or Collection Issues: 3 Outcome of all complaints - No Response: 3; |[2 - Company failed to respond to the BBB to resolve or address the complaint issues.]| ADDITIONAL FILE INFORMATION As of May 17, 2007 certified mail reciept is being returned signed. REPORT DATE: 08/24/2007 COPYRIGHT DATE: 2007 BBB of Delaware The information in this report has either been provided by the company, or has been compiled by the BBB from other sources. STANDARD DISCLAIMER As a matter of policy, the BBB does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. If you choose to do business with this company, please let them know that you contacted the BBB for a report.
