Wilted rose
Bridge City,#2Author of original report
Fri, April 13, 2012
The problem was not with my prescription, but with the lenses that were made by Go-Optic. They flatly refused to acknowledge that it was their error, even after having the prescription in the new glasses read by my optician. That being said, after filing numerous complaints, including with my credit card company and the BBB, someone from Go-Optic finally did contact me from a PRIVATE number (which I found strange). I was told to expect Fed-Ex to pick up my glasses the next day for a remake. Upon my request, someone from the same PRIVATE number did call me prior to re-making my lenses to discuss the issues with the previous lenses. He was extremely helpful, unlike the majority of people I had previously spoken with. A few weeks later, I received the new glasses and saw out of them perfectly... only one problem, they were not the Transitions that were ordered and paid for. Luckily, I asked the gentleman I spoke to earlier why a business woould have a private number. He didn't answer that, but did give me the number in case I needed to reach him again. So, here we go again... almost two and a half months later and I still don't have my glasses. I can only hope that the 3rd time will be the charm. When dealing with this company it appears that the squeaky wheel gets the grease. Just be prepared to do a whole lot of squeaking!
Zee Tee
3855 Magnolia Dr, Palo Alto CA,#3Consumer Comment
Fri, April 13, 2012
The difference of an optometrist and optician is that one is a doctor (optometrist) who actually prescribes the prescription, the other is the optician which fills the lenses (like a pharmacy).
If your doctor mis-prescribes your prescription, then it is no fault of the optician for filling the prescription to the doctor's orders. But the thing I'm wondering is why would this be a rip-off when Go-Optic clearly advertises a 90 day prescription guarantee in case the doctor changes the prescription and 1 year if the lenses happen to be defective?
Most cases the eye doctor won't charge for a follow-up if it was incorrect the first time, with-in a reasonable amount of time from the original exam of course, but if Go Optic filled the prescription to exactly what was ordered and what the doctor originally prescribed, then I don't see a problem with what they're obligated to fulfill.
I'm also surprised why would you ask a pharmacy what's best for you, when you're supposed to be asking the doctor..
Josh
Rolla,#4Consumer Suggestion
Mon, March 05, 2012
You need to contact your credit card company and do a chargeback. There should be no problem with doing that if you have the paperwork showing the glasses are not as ordered.
Also, an optometrist is someone who prescribes glasses. A dispensing optician is someone who makes and adjusts glasses.
Finally, it is not advisable to order $500 glasses from an online vendor. As you now know, in the case of problems, you will be very unhappy. When you have a complex prescription, quality is quite important, and you don't want to end up with some questionable lenses or the wrong PD.