- Report: #858299
Complaint Review: Go-Optic.com - Internet Internet
Reported By:
Todd -
Seattle, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Go-Optic.com
3422 Old Capital Trail, Ste. 718 Wilmington, DE 19 Internet, 19808 Internet, United States of America
Phone:
707-239-5062
Web:
www.go-optic.com
Categories:
Business Rating:
(0)
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Go-Optic.com 10% order cancellation fee. 15% restocking fee Internet, Internet
I ordered 4 pairs of glasses and thought I would pick 2 and return all 4, and get them to makes lenses for the 2 I selected. I happened to call with a question and found out that there is a 15% restocking fee for my return--regardless of the condition. So I decided to cancel my order. That's when I found out there is a 10% cancellation fee. I'm screwed out of $40 and got absolutely nothing.
3 Updates & Rebuttals
Zee Tee
3855 Magnolia Dr, Palo Alto CA,California,
United States of America
Read the Policy
#2Consumer Comment
Fri, April 13, 2012
If you were going to return them for an exchange, then there wouldn't have been a restocking fee. They have no restocking fee for exchanges as it states on the website.. You should read the policy before you post a ripoff report about it.. They aren't in the wrong here.
Zee Tee
3855 Magnolia Dr, Palo Alto CA,California,
United States of America
Read the Policy
#3Consumer Comment
Fri, April 13, 2012
If you were going to return them for an exchange, then there wouldn't have been a restocking fee. They have no restocking fee for exchanges as it states on the website.. You should read the policy before you post a ripoff report about it.. They aren't in the wrong here.
Ashley
springfield,Missouri,
U.S.A.
Try reading next time
#4Consumer Comment
Fri, March 23, 2012
All of that information is on their website under "Store policies" and "returns and exchanges" in the future when you are attempting to ripoff a mail order company by renting glasses from them, you should probably check their polices before placing the order. If you had, you would see that they have policies to deal with people like you who are trying to rip them off.
No ripoff here.
