- Report: #179357
Complaint Review: Gallagher-Bassett Dr. Russell Cantrell - Saint Louis Missouri
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Gallagher-Bassett Dr. Russell Cantrell
Gallagher-Bassett Kansas City Missouri Saint Louis, Missouri, U.S.A.
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Gallagher-Bassett Dr. Russell Cantrell ripoff Saint Louis Missouri
Hello a warning to all about Gallagher-Bassett kcmo AND doctor RUSSELL CANTRELL who is their paid company doctor here in St. Louis.
I experienced the same run around with respect to payment and answering letters when i first contacted Gallagher-Bassett. However I faxed them an overview of my complaint and reminded them that under Missouri law they are required to pay within two weeks- they started to pay benefits.
They sent me as quickly as possible to two doctors of which the second was the worst- ie DOCTOR RUSSEL CANTRELL OF SPORTS MEDICINE IN KIRKWOOD MISSOURI. after Doctor Cantrell LOST MY PHYSICAL MRI he claimed there was only minimal damage to my back. My MRI shows 4 herniated disks. Dr Cantrell recommended I return to work where I lift heavy boxes and move heavy machinery every day..?!!
I did procure a CD copy of my MRi as DR CANTRELL did NOT replace the hard copy that he "lost". (some doctors do not want the CD copy but prefer the Hard copy.)
My weekly check was immediately stopped based on his mis-diagnosis.
Hence I see why I was rushed through Physical therapy and got a second appointment all within 2 weeks.
How many disks need to be damaged before they believe someone is injured??
I am in severe daily pain and my mobility is limited to small trips for necessities. Other medical issues like neck pain and problems with headaches have been reported but completely ignored by G-B company doctors.
I am in the process of getting a second opinion at this time and I am sure an ethical doctor would recommend surgery.
If Gallagher-Bassett releases funds for surgery and sets up pain management for my daily pain, I will note such, as it would be fair to do so.
However to this date I have heard nothing but bad things about their company and my experience to this date verifies this.
I will update this next week as I get more feedback/information.
Tom
St. Louis, Missouri
U.S.A.
I experienced the same run around with respect to payment and answering letters when i first contacted Gallagher-Bassett. However I faxed them an overview of my complaint and reminded them that under Missouri law they are required to pay within two weeks- they started to pay benefits.
They sent me as quickly as possible to two doctors of which the second was the worst- ie DOCTOR RUSSEL CANTRELL OF SPORTS MEDICINE IN KIRKWOOD MISSOURI. after Doctor Cantrell LOST MY PHYSICAL MRI he claimed there was only minimal damage to my back. My MRI shows 4 herniated disks. Dr Cantrell recommended I return to work where I lift heavy boxes and move heavy machinery every day..?!!
I did procure a CD copy of my MRi as DR CANTRELL did NOT replace the hard copy that he "lost". (some doctors do not want the CD copy but prefer the Hard copy.)
My weekly check was immediately stopped based on his mis-diagnosis.
Hence I see why I was rushed through Physical therapy and got a second appointment all within 2 weeks.
How many disks need to be damaged before they believe someone is injured??
I am in severe daily pain and my mobility is limited to small trips for necessities. Other medical issues like neck pain and problems with headaches have been reported but completely ignored by G-B company doctors.
I am in the process of getting a second opinion at this time and I am sure an ethical doctor would recommend surgery.
If Gallagher-Bassett releases funds for surgery and sets up pain management for my daily pain, I will note such, as it would be fair to do so.
However to this date I have heard nothing but bad things about their company and my experience to this date verifies this.
I will update this next week as I get more feedback/information.
Tom
St. Louis, Missouri
U.S.A.
2 Updates & Rebuttals
Laura
Alton,Illinois,
U.S.A.
Be careful and watchful
#2Consumer Suggestion
Fri, October 13, 2006
About 8 years ago we had a workmens comp case that was a living hell with Gallagher. It was horrible - they would pay, then not pay, then pay, then not pay. Was granted several emergency hearings in court, would send in a new lawyer each time and each time the lawyer would say - " I just received this case and I need a continuance" - 4 times in a row. Visited their doctor - as required and was told it would be a long while before I could go to work, was never asked to see him again - the next week this doctor "released" me to go back to work, according to Gallagher. I was not seeking treatment from him, I had my own physician. It was absolutely insane. They ended up owing over 26000 in just weekly payments - I guess I was lucky in that they did pay for all the medical bills. Unfortunately, I settled for way less than what was actually owed on the back pay, because I had a family to support. THis year long episode left us in a lot of debt. My suggestion to anyone who has to receive payment from them or see their doctors to beware - and make sure you have representation ( although that didn't help us too much because somehow the courts never caught on to the fact they kept changing lawyers ). Be watchful of the doctor they send you too, and make sure you stay on top off their mysterious out of the blue work releases. I really think the doctor should be held just as responsible but didn't have the money or time to fight this.
Sherri
Piedmont,California,
U.S.A.
I HOPE YOU HAVE AN ATTORNEY....
#3Consumer Suggestion
Sun, March 05, 2006
As dealing with GB is hell for unrepresented Injured Workers. They will spend a million to avoid paying you the most minimal of benefits. And let me tell you from the provider end, many providers will NOT take GB patients because they will authorize procedures and then refuse to pay for them. Many Work Comp cases don't require an attorney, as the carriers follow the law to the letter and do what is right..unfortunately Gallagher-Bassett ISN'T one of them. If your state allows you to transfer your care to another doctor after a period of time, please do so. This guy sounds as if he is firmly in their pockets. Additionally, if you have further diagnostic x-rays/CT/MRI, request a copy of the films to take with you. They may charge you a minimal charge to copy these, but then you have documentation. Good luck.
