- Report: #1449754
Complaint Review: Family Go Karts - Browns Valley Minnesota
Reported By:
Megan -
CLOVIS, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Family Go Karts
316 Broadway Browns Valley, 56219 Minnesota, United States
Phone:
800-250-5502
Web:
familygokarts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Family Go Karts BW Incorporated Sold me a piece of junk go kart and refused to fully refund my money when I sent it back! Browns Valley Minnesota
I would never buy anything from this company again! We ordered a go kart last year before Christmas and spoke to someone at the company to make sure it would arrive before Christmas. We were assured that it woud. Not only did it arrive late, but it was the wrong color. We let that go and were happy to have a late present for our children who had been waiting for a week after Christmas for it to arrive.
It required much more assembly than we anticipated and the directions were terrible. After a couple of hours it was ready to go. My children got a few rides in and the belt broke! I was required by the company to send photos and an explanation and they sent out a new belt. Once again, a couple of weeks wait time and poor directions. Looked it up on you tube to fix.
The go kart was always difficult to start and kept dying. Found out we needed to adjust the choke , which was quite difficult. It required quite a bit of disassembly of the go kart. After that, the go kart still died suddenly everytime we tried to use it. I had a couple of mechanic friends take a look at it and they said it was a poorly put together.
The floor of it also rusted terribly after it got a little bit of rain water on it that sat for one night. The company offered to buy me a can of spray paint from WalMart to fix it. The seats rubbed on exposed bolts and got holes in them. The go kart was a piece of junk that was made in China. After numerous emails back and forth (with several pictures sent) we were just not getting the help or service we felt we should and decided to send the go kart back. This was all within the time frame set out by the company. Which I believe was a couple of months.
We were told by Jeff Backer that we would receive a full refund because we had documented everything so well and been in constant contact with them. We would not have to pay the shippping costs. Well, he lied. We paid around $1700 for the go kart and were reimbursed about $1100. We even built an excellent crate to ship it back in.
So, they charged us shipping both ways and a cleaning fee for the go kart being "excessivley dirty". Well, go karts do get driven on dirt tracks, so I'm not sure what they were expecting. We did drive it in the dirt and it did become dirty.
I didn't buy a brand new go kart expecting to have to repair it every time I used it for 15 minutes! Overall, the whole experience was completely disappointing and a giant headache. Don't buy here! Save your hard earned money for another company with better service and complete honesty!
