- Report: #454088
Complaint Review: DirecTV - Englewood Colorado
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DirecTV
www.DirecTV.com Englewood, 80155-4227 Colorado, U.S.A.
Phone:
303-712-5033
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DirecTV Will Not Pay for Damages Done to your TV by there installers Englewood Colorado
ON March 12th a DirecTv installer came to my home to install an HD DVR receiver that i ordered for my Hitachi HD 55" DLP I got from Curcuit City a lil over a year ago but never got HD programing. my appointment was set from 8am till 12pm the installer showed up at 1:58pm he then proseceds to move my dish from the side of my house where it was fine with no signal problems to the front of my house blocking a bedroom window the old dish he placed on my front lawn and left it there i still have it,
less than one hour after leaving i noticed neither my TV or the Receiver was getting power and would not turn on with the power switch i called the installer who said he would call me back after finnishing with the job he was currently on i never heard from him again , i called DirecTV the and explained to them and they set up for a supervisor to come out. The following week a direcTV supervisor came out and assess that the TV and Reciever were both dead and to call the damage claims Dept. and i did i was then told to get a professional est. submit with pictures, and i did.
i was told i would here from them in 14 days. on march 30th i called and was told they would have to send someone out to take pictures and they did the first week in april and was told i would here from them in 3 to 4 days i called in 5 days and then was told to call the company that did the installing i did and wass told by them he would have to speak to his tech and would call me back i never heard from them again, i called DirecTV again and was told that again someone had to come out and take pictures and someone came out that very day and i would here from them in 5 days wich i did not
after repeated calles back and forth being told that someone from the installation company should have called me back and never did UNTIL MAY 20th to tell me that my damage claim would be denied cause there in house tech says that he couldnt see how there receiver would do despite the FACT that i have a dead TV AND a dead reciever less than 1 hour after it being installed i am curently seeking legal action on this so if anyone can offer any advise or help it would be greatly needed
Alex
east orange, New Jersey
U.S.A.
less than one hour after leaving i noticed neither my TV or the Receiver was getting power and would not turn on with the power switch i called the installer who said he would call me back after finnishing with the job he was currently on i never heard from him again , i called DirecTV the and explained to them and they set up for a supervisor to come out. The following week a direcTV supervisor came out and assess that the TV and Reciever were both dead and to call the damage claims Dept. and i did i was then told to get a professional est. submit with pictures, and i did.
i was told i would here from them in 14 days. on march 30th i called and was told they would have to send someone out to take pictures and they did the first week in april and was told i would here from them in 3 to 4 days i called in 5 days and then was told to call the company that did the installing i did and wass told by them he would have to speak to his tech and would call me back i never heard from them again, i called DirecTV again and was told that again someone had to come out and take pictures and someone came out that very day and i would here from them in 5 days wich i did not
after repeated calles back and forth being told that someone from the installation company should have called me back and never did UNTIL MAY 20th to tell me that my damage claim would be denied cause there in house tech says that he couldnt see how there receiver would do despite the FACT that i have a dead TV AND a dead reciever less than 1 hour after it being installed i am curently seeking legal action on this so if anyone can offer any advise or help it would be greatly needed
Alex
east orange, New Jersey
U.S.A.
1 Updates & Rebuttals
James
Guthrie,Oklahoma,
U.S.A.
miswired
#2Consumer Comment
Thu, May 21, 2009
the only voltage coming out of the satellite receiver. is the lnb line going to the dish. it should have about 18 volts dc on it. the other outputs are line outputs and should have no voltages on them.they should just be audio/ video signals. because they use coupling capacitors to separate the dc voltage from the sat to the tv. even the inputs on the tv have coupling capacitors. the 18 volt dc output to the lnd as short protection circuit built into the receiver. the 18 volt short protection would have had to fail. then the installer connected it to the tv instead of the dish. after 25 years in the business i have accidentally connected the sat to the tv. and never had either one die. their would had to be a huge failure in either the sat or tv or both. the only other possibility would be. that the electrical outlet was wired wrong and the dish wasnt grounded before. then when the installer moved the dish he grounded it. now ive seen that happen before. i had a cutomer replace to electrical outlets in the house. naturally where the 2 sat boxes went. one outlet was wired right. the other was wired wrong. it blew up both sat receivers and the dp 34 switch that i had installed at the dish. i even checked the outlets using my 3 prong checker. and it said the outlets were wired correctly. thats when the customer informed me he had rewired the outlets. he took the neutral wire connected to the hot on the plug . then the hot wire connected it to both the ground and the neutral connection on the plug. when he conntected the plug back in this manner. the ac checker read it has being connected right. the customer ended up paying for his mistakes. i even had a licensed eletrician do this. it nearly fried me. get a electrician and make sure this wasnt the problem..
