- Report: #146260
Complaint Review: Delta Sonic Car Wash - Buffalo New York
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Delta Sonic Car Wash
570 Deleware Ave. Buffalo, 14201 New York, U.S.A.
Phone:
800-843-5477
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Delta Sonic Car Wash Damaged my car - Wont pay for proper repair Buffalo New York
I admit that this happened last year. Due to many reasons, I have not been able to do anything about it until now.
I am not unhappy with the car wash I went to, but with the Corporate Headquarters.
I paid for a wash at Delta Sonic on Ogden Road in Downers Grove, IL. While entering the automatic wash, the "garage type" door fell and hit my hood. It dented my hood and scratched it. The staff at the car wash were extremely apologetic and took the information for the incident.
I did not hear from the New York office for at least 2 weeks. I called about this and the "customer service" person I spoke with was not very helpful and gave me a rote answer about it taking a certain number of days for a response and very little apology.
Once I did hear from them they gave me a list of their "Authorized" repair shops in Illinois. I went to the one that was closest to my home. They gave me a puny estimate for the price of the repair. This repair would have consisted of body filler on my hood and repainting for the scratches. Finding this completely unacceptable (my car is not a piece of junk, it was expensive and is also a rare model), I went and got estimates from two other shops. The other shops both gave me estimates for the proper cost of a repair, which would include replacing the hood. When these estimates were sent to the corporate office, they sent me a check for the lowest estimate. I called them and told them I was not satisfied with their response. The customer service (I use this term loosely) person that I spoke with was rude and unhelpful. I asked for a supervisor and never got one. I was basically told "too bad". I still have not gotten my car repaired and did not cash the check they sent me.
I have since gone to a dent repair place to verify the extent of the damage to the hood and was told that they cannot fix the damage and the hood must be replaced.
I don't think I am being unreasonable. I just want people to know that if you have to deal with the corporate office of this company, be prepared to be left in the cold.
Althea
Lombard, Illinois
U.S.A.
I am not unhappy with the car wash I went to, but with the Corporate Headquarters.
I paid for a wash at Delta Sonic on Ogden Road in Downers Grove, IL. While entering the automatic wash, the "garage type" door fell and hit my hood. It dented my hood and scratched it. The staff at the car wash were extremely apologetic and took the information for the incident.
I did not hear from the New York office for at least 2 weeks. I called about this and the "customer service" person I spoke with was not very helpful and gave me a rote answer about it taking a certain number of days for a response and very little apology.
Once I did hear from them they gave me a list of their "Authorized" repair shops in Illinois. I went to the one that was closest to my home. They gave me a puny estimate for the price of the repair. This repair would have consisted of body filler on my hood and repainting for the scratches. Finding this completely unacceptable (my car is not a piece of junk, it was expensive and is also a rare model), I went and got estimates from two other shops. The other shops both gave me estimates for the proper cost of a repair, which would include replacing the hood. When these estimates were sent to the corporate office, they sent me a check for the lowest estimate. I called them and told them I was not satisfied with their response. The customer service (I use this term loosely) person that I spoke with was rude and unhelpful. I asked for a supervisor and never got one. I was basically told "too bad". I still have not gotten my car repaired and did not cash the check they sent me.
I have since gone to a dent repair place to verify the extent of the damage to the hood and was told that they cannot fix the damage and the hood must be replaced.
I don't think I am being unreasonable. I just want people to know that if you have to deal with the corporate office of this company, be prepared to be left in the cold.
Althea
Lombard, Illinois
U.S.A.
1 Updates & Rebuttals
Joe
Platteville,Wisconsin,
U.S.A.
Have YOUR insurance company go after them
#2Consumer Suggestion
Wed, June 15, 2005
They don't want to take blame for their share. You BY LAW can take your repair to any shop of your choice. They cannot force you to go to their "authorized" shops. Them forcing you constitutes coersion and is a breeding ground for them go to the cheapest place possible where you may or may not get original parts and/or quality. I had a similar thing happen when I hauled a car behind a U-Haul that spewed thick black sooty deisel fume onto my car (got all over inside and out). After contacting MY insurance company - they advised me I can take my car anywhere to fix and get my own estimates. U-Haul initially objected (of course) but then settled for 10K cash or totalling out my car (you see...soot will eventually corrode electronics and no matter how well they fixed it, they'd have to take apart the dash and both you and I know it will squeek forever once put back together). I took the 10K and did the best I could to get it out with a local shop that restored cars. Needless to say...you are entitled to all the appropriate body work necessary to restore your car to it's original factory condition...at THEIR EXPENSE. I suggest you go over the head of the local shlubs to get the name of a regional or national VP of sorts....and tell them of my story or that your next stop is your attorney. Tell them that if they do not follow through in the next 2 days with reasonable responses, you will take your car to the nearest shop to fix and send them the bill along with your attorney expenses, and a supoena for small claims court. Get your insurance company to get involved...and that your insurance company should pay any difference between what they do and the actual cost of the repair that brings the car to original condition it was in prior to this happening. You are owed no more or less than that. Your insurance company, if they are on top of things, won't want to pay...and get involved with contacting their insurance company to pressure them. Good luck. Be sure to post your results.
